Todas as discussões > Fóruns Steam > Help and Tips > Detalhes do tópico
Odin 5/mai./2016 às 8:12
Steam Mobile Verification Problem
Hello, I am writing with my second account and the problem is that i got the steam mobile verification with my main account. I lost my phone and cant loggin to my main account. I also dont noticed my the (R + 5 Letters code) and i cant even remove this mobile verification. Also I cant get an Email from Steam because I lost my phone.

What should I do? Please help me : /
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Tev 5/mai./2016 às 8:13 
Contact Steam Support
https://support.steampowered.com/newticket.php

Include proof of ownership,
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
#1
Odin 5/mai./2016 às 8:17 
Escrito originalmente por Teutep:
Contact Steam Support
https://support.steampowered.com/newticket.php

Include proof of ownership,
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
What is when I dont have an Include for the ownership? I only payed with paysafecards but I dont had an paysafecard account when I payed.
#2
Tev 5/mai./2016 às 8:19 
Escrito originalmente por Wondercat:
Escrito originalmente por Teutep:
Contact Steam Support
https://support.steampowered.com/newticket.php

Include proof of ownership,
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
What is when I dont have an Include for the ownership? I only payed with paysafecards but I dont had an paysafecard account when I payed.
Then if I were you, I'd consider contacting your mobile phone carrier and requesting a new SIM card with the old number.

Then I'd remove the Steam Mobile Authenticator here:
https://help.steampowered.com/en/wizard/HelpWithLoginInfo?nav=authenticator
#3
Odin 5/mai./2016 às 8:21 
Escrito originalmente por Teutep:
Escrito originalmente por Wondercat:
What is when I dont have an Include for the ownership? I only payed with paysafecards but I dont had an paysafecard account when I payed.
Then if I were you, I'd consider contacting your mobile phone carrier and requesting a new SIM card with the old number.

Then I'd remove the Steam Mobile Authenticator here:
https://help.steampowered.com/en/wizard/HelpWithLoginInfo?nav=authenticator

Ok, do you know how long~ I could wait for the steam support answer? (Sry for not perfect english)
#4
Tev 5/mai./2016 às 8:22 
Escrito originalmente por Wondercat:
Escrito originalmente por Teutep:
Then if I were you, I'd consider contacting your mobile phone carrier and requesting a new SIM card with the old number.

Then I'd remove the Steam Mobile Authenticator here:
https://help.steampowered.com/en/wizard/HelpWithLoginInfo?nav=authenticator

Ok, do you know how long~ I could wait for the steam support answer? (Sry for not perfect english)
Without proof I wouldn't really be optimistic. There's no official ETA as to when they'll respond.

I'd lean towards the carrier in this case.
#5
Odin 5/mai./2016 às 8:23 
Escrito originalmente por Teutep:
Escrito originalmente por Wondercat:

Ok, do you know how long~ I could wait for the steam support answer? (Sry for not perfect english)
Without proof I wouldn't really be optimistic. There's no official ETA as to when they'll respond.

I'd lean towards the carrier in this case.
i mean if I have a proof. Because I got my PaySafe Card code
#6
Tev 5/mai./2016 às 8:25 
Oh, okay. For a moment I thought you had tossed them out. Since that seems to be answer I usually get.

You can do this though, right?:
  1. Navigate to https://www.paysafecard.com/en-gb/check-balance/
  2. Enter your PaySafeCard PIN-code and numerical code.
  3. Click on "Details" below your PaySafeCard credit and find your purchase with Global Collect BV
  4. Click on the amount to open the details for the transaction
  5. Attach a screenshot of the payment details, including the Transaction ID to your Steam Support Ticket
Please create or update your existing Steam Support ticket with this information.

But either way, there's no official ETA as to when they'll get back to you. Rather sooner than later though.
#7
Odin 5/mai./2016 às 8:27 
Escrito originalmente por Teutep:
Oh, okay. For a moment I thought you had tossed them out. Since that seems to be answer I usually get.

You can do this though, right?:
  1. Navigate to https://www.paysafecard.com/en-gb/check-balance/
  2. Enter your PaySafeCard PIN-code and numerical code.
  3. Click on "Details" below your PaySafeCard credit and find your purchase with Global Collect BV
  4. Click on the amount to open the details for the transaction
  5. Attach a screenshot of the payment details, including the Transaction ID to your Steam Support Ticket
Please create or update your existing Steam Support ticket with this information.

But either way, there's no official ETA as to when they'll get back to you. Rather sooner than later though.
yea i maked a mistake so i thinked that i dont have my paysafecard pin. Ok but thank you
#8
Odin 5/mai./2016 às 8:33 
Escrito originalmente por Teutep:
Oh, okay. For a moment I thought you had tossed them out. Since that seems to be answer I usually get.

You can do this though, right?:
  1. Navigate to https://www.paysafecard.com/en-gb/check-balance/
  2. Enter your PaySafeCard PIN-code and numerical code.
  3. Click on "Details" below your PaySafeCard credit and find your purchase with Global Collect BV
  4. Click on the amount to open the details for the transaction
  5. Attach a screenshot of the payment details, including the Transaction ID to your Steam Support Ticket
Please create or update your existing Steam Support ticket with this information.

But either way, there's no official ETA as to when they'll get back to you. Rather sooner than later though.


Escrito originalmente por Teutep:
Oh, okay. For a moment I thought you had tossed them out. Since that seems to be answer I usually get.

You can do this though, right?:
  1. Navigate to https://www.paysafecard.com/en-gb/check-balance/
  2. Enter your PaySafeCard PIN-code and numerical code.
  3. Click on "Details" below your PaySafeCard credit and find your purchase with Global Collect BV
  4. Click on the amount to open the details for the transaction
  5. Attach a screenshot of the payment details, including the Transaction ID to your Steam Support Ticket
Please create or update your existing Steam Support ticket with this information.

But either way, there's no official ETA as to when they'll get back to you. Rather sooner than later though.
Ok ive got a last question. Should I write my real name when i create a steam support account?
#9
Tev 5/mai./2016 às 8:46 
Doesn't really matter. Your proof of ownership is what ties your Steam Support account and your Steam account together.
Última edição por Tev; 5/mai./2016 às 8:46
#10
Odin 5/mai./2016 às 8:51 
Escrito originalmente por Teutep:
Doesn't really matter. Your proof of ownership is what ties your Steam Support account and your Steam account together.
wait. so i should choose my main steam account passwort also for my steam support account to make it identical, or how should I understand this? Because I onyl choose the same email for my steam support account. Or is that the paysafe card code?
Última edição por Odin; 5/mai./2016 às 8:51
#11
Tev 5/mai./2016 às 8:52 
Escrito originalmente por Wondercat:
Escrito originalmente por Teutep:
Doesn't really matter. Your proof of ownership is what ties your Steam Support account and your Steam account together.
wait. so i should choose my main steam account passwort also for my steam support account to make it identical, or how should I understand this? Because I onyl choose the same email for my steam support account. Or is that the paysafe card code?
Your Steam -account and Steam Support -account should generally have different usernames and passwords.
#12
Odin 5/mai./2016 às 8:54 
Escrito originalmente por Teutep:
Escrito originalmente por Wondercat:
wait. so i should choose my main steam account passwort also for my steam support account to make it identical, or how should I understand this? Because I onyl choose the same email for my steam support account. Or is that the paysafe card code?
Your Steam -account and Steam Support -account should generally have different usernames and passwords.
and if not, would it be bad? I mean I choosed a differend username and passwort, only the email is the same like my normal steam account
#13
Tev 5/mai./2016 às 8:58 
Escrito originalmente por Wondercat:
Escrito originalmente por Teutep:
Your Steam -account and Steam Support -account should generally have different usernames and passwords.
and if not, would it be bad? I mean I choosed a differend username and passwort, only the email is the same like my normal steam account
Nah, it wouldn't be bad.

It's just a security viewpoint.

i.e. Should your Steam -account be hijacked, you wouldn't want your Steam Support credentials to be the same. Basic internet security stuff.
Última edição por Tev; 5/mai./2016 às 8:58
#14
Odin 5/mai./2016 às 9:07 
Escrito originalmente por Teutep:
Escrito originalmente por Wondercat:
and if not, would it be bad? I mean I choosed a differend username and passwort, only the email is the same like my normal steam account
Nah, it wouldn't be bad.

It's just a security viewpoint.

i.e. Should your Steam -account be hijacked, you wouldn't want your Steam Support credentials to be the same. Basic internet security stuff.
ok i writed a text, right of the text field is field where I should write my "steam-Account login name". So should I write my steam account name from my lost account there? Or should I write my nickname there? (like your nickname is Teutep)
#15
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