Product Code/CD key

[Oekla]

I need to veriffie my account but I need a Product Code/CD key for it and dont know where to find that. can anyone help me with this pleas?

[Better|Off|Bob]

Hello,

Where did you get the CD key from?

Cheers

[Oekla]

Originally posted by Better|Off|Dead:

Hello,

Where did you get the CD key from?

Cheers

i do not know thats the reason why i am asking for it, on the page it says you can find it in your e-mail of your purchase but i do not see it

[Better|Off|Bob]

The email or the code?

If you can't find the email you will need to contact the reseller who sold you the code for help.

If you mean you can't find it on the email I would look again as you must have found it to key it in. Maybe forward the whole email to Steam Support?

[ReBoot]

Originally posted by Oekla:

Originally posted by Better|Off|Dead:

Hello,

Where did you get the CD key from?

Cheers

i do not know thats the reason why i am asking for it, on the page it says you can find it in your e-mail of your purchase but i do not see it

What page?

[Oekla]

Originally posted by ReBoot:

Originally posted by Oekla:

i do not know thats the reason why i am asking for it, on the page it says you can find it in your e-mail of your purchase but i do not see it

What page?

this page, its steam support https://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601

[ReBoot]

Ok. And what are you trying to do?

[Oekla]

Originally posted by ReBoot:

Ok. And what are you trying to do?

I got a new phone and all, and trew my old one away(the chip). but on my old phone was my steam guard and i cant remove it now since i need my chip card for it. so if i have proof of that this is my account. then they will see what they can do for me.

[ReBoot]

First. Simply contact your phone provider and ask for a mew SIM with the same number. This is the easiest way.
Second, CD keys from emails won't work. You need an actual physical CD key print to prove ownership.

[Oekla]

Originally posted by ReBoot:

First. Simply contact your phone provider and ask for a mew SIM with the same number. This is the easiest way.
Second, CD keys from emails won't work. You need an actual physical CD key print to prove ownership.

1st, it will cost me money to get the new SIM that is unneccesary? and how do i get a physical cd key ?

[Oekla]

this is what they send me:

Thank you for contacting Steam Support.

In order to assist you with this issue, we must verify your ownership of the software and associated Steam Account(s).

Please provide as much of the following as possible:

If you have associated a phone number with your Steam account, please provide it.

If you registered software purchased at a retail location, please handwrite your Support Ticket Number ****-****-**** on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.

If you have any difficulty locating the CD Key on the packaging, please see the following link:
URL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601

Example scans:
http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg
http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg

If you purchased software through Steam using iDeal, please provide the name registered to your iDeal account, the name of the bank used for the iDeal purchase, and the iDeal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Transaction ID.

After verifying your proof of ownership we will gladly assist you with this issue.

[ReBoot]

Well, provide as much as possible.