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Tomato Jul 26, 2016 @ 8:39pm

"There was an error sending an SMS code to your phone."

Im having a grand time try to change my steam phone number. I cannot access the change your phone number. I used a Google phone number for my account currently and I get an error. There seems to be no way to change my phone number.... HELP!

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Showing 1-15 of 26 comments

Ashtop Jul 26, 2016 @ 11:51pm

Having Same problem :(

Christian Wolff Jul 27, 2016 @ 4:13pm

same thing here what is wrong ?

Tomato Jul 27, 2016 @ 4:14pm

Originally posted by Kyle:
same thing here what is wrong ?

I don't know, but for the time being I will not be able to change my number.

Christian Wolff Jul 27, 2016 @ 5:32pm

Still broken

Ferru Jul 27, 2016 @ 5:56pm

I have a similar problem, I get the code, but steam doesn't recognize it. Seems like I tried to many times and they don't send me more SMS codes D: HELP!

Last edited by Ferru; Jul 27, 2016 @ 5:57pm

Artix Jul 27, 2016 @ 6:16pm

same with me
this happen sometimes

Christian Wolff Jul 27, 2016 @ 6:52pm

But the thing is I've never tried it after I set it up, but I wanted to change my # now and it doesn't let me

TTV SleepyMonoVT Jul 27, 2016 @ 6:58pm

This is an abstract from the Steam Help section.

I'm not receiving SMS messages!

If you are unable to receive SMS messages from Steam, check with your wireless provider that your wireless account is allowed to receive them. Our text messages can come from a 6 digit phone number, please ensure that your provider supports this. Steam will also stop sending SMS messages if too many have been sent to you, so waiting a few minutes to an hour may allow messages to come through again. You should also check to make sure that your phone's inbox is not full.

Why isn't my phone number working?

First, make sure you are entering your phone in international format (with '+' and your country code first).

Make sure that your country code is correct (Steam tries to guess where you are in the world, but you can also select your location from the menu below your phone number).

Valve does not allow certain phone numbers, such as VOIP numbers and numbers that cannot receive text messages. If your phone number is being rejected and you think that the rejection is in error, please contact Support.

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There may just be a problem with Steam overall, and so you will have to wait a day or 2. I suggest using a proper mobile device number.

If all else fails, contact Steam Support and see what they can do.

Tomato Jul 27, 2016 @ 7:04pm

That doesn't help.

TTV SleepyMonoVT Jul 27, 2016 @ 7:09pm

Originally posted by Canned Bread:
That doesn't help.

Are you sure it is the correct number?

#10

Tomato Jul 27, 2016 @ 7:50pm

Originally posted by Jtom2k:
Originally posted by Canned Bread:
That doesn't help.
Are you sure it is the correct number?

Yes, it is the correct number. I seriously think that steam has a flaw in changing phone numbers, but I could be totally wrong. Even if it was wrong, how would I change it. The steam mobile app is giving me errors for steam guard.

Last edited by Tomato; Jul 27, 2016 @ 7:52pm

#11

TTV SleepyMonoVT Jul 27, 2016 @ 7:55pm

I believe you can contact Steam Support (we all know support is infamously slow), and if you provide proof of ownership, they can assist you from there. Do you need help with methods of proving ownership?

#12

Tomato Jul 27, 2016 @ 7:59pm

Originally posted by Jtom2k:
I believe you can contact Steam Support (we all know support is infamously slow), and if you provide proof of ownership, they can assist you from there. Do you need help with methods of proving ownership?

Yea, thats what I'm currently doing right now.

#13