Refund Issue

[Creeased]

I want to refund modern warfare II and perhaps buy it at a later date, i have not even downloaded the game and played it and when i first refunded it, I hadn't even owned it an hour. a couple hours later it got cancelled, and i think it's because im over the 2 hour play limit for warzone, and because of that i find the reason to it being cancelled is because of warzone. meaning i apparently have over 15 hours on a game i don't even technically have, i've put in another refund request and hope it actually goes through. if not im pretty much lost on how to sort this.

[Bee🐝]

Requesting a refund through the manual system...aka one lucky human will get to read your ticket...
Account Details -> View Purchase History-> Pick the game in question -> I have a question about this purchase. Explain the situation politely. Whether you get a refund is still up to Support. The answer is final.

[Cathulhu]

https://store.steampowered.com/app/1962663/Call_of_Duty_Warzone_20/
Warzone 2.0 is free to play and can not be family shared.

When buying a DLC for a game it's a bit different with refunding. Only the playtime of the base game counts. So, by playing Warzone 2.0 you killed your eligibility for a refund.

So, you played Warzone 2.0 for more than two hours since you've bought the DLC and screwed yourself out of a refund.

[Muppet among Puppets]

Originally posted by Creeased:

a couple hours later it got cancelled

Did you get a reply from steam, or was it just cancelled?

[cSg|mc-Hotsauce]

Originally posted by no154370:

very obvious OP is playing the Game through this

1) Steam Family Sharing

https://imgur.com/a/U4O35g1

in other words, he can't asks for a Refund for the Game as it is the wrong Steam Account to make such a request.

the screenshot i took from the link i provide above is concrete evidence

p.s in other words, OP is not the Owner of the Game at all.

MWII can not be shared since Activision removed sharing for the game on Halloween.

Activision coupled Warzone 2 as a DLC to MWII.

[Muppet among Puppets]

Originally posted by Cathulhu:

https://store.steampowered.com/app/1962663/Call_of_Duty_Warzone_20/
Warzone 2.0 is free to play and can not be family shared.

When buying a DLC for a game it's a bit different with refunding. Only the playtime of the base game counts. So, by playing Warzone 2.0 you killed your eligibility for a refund.

So, you played Warzone 2.0 for more than two hours since you've bought the DLC and screwed yourself out of a refund.

There is no dlc for both games, and there are 2 shop sites.

[cSg|mc-Hotsauce]

Originally posted by Muppet among Puppets:

There is no dlc for both games, and there are 2 shop sites.

They coupled the games together as MWII/Warzone 2 in the library.

[Muppet among Puppets]

Originally posted by cSg|mc-Hotsauce:

Originally posted by Muppet among Puppets:

There is no dlc for both games, and there are 2 shop sites.

They coupled the games together as MWII/Warzone 2 in the library.

:qr:

So both show as mw wz in the profile with times?

[cSg|mc-Hotsauce]

Originally posted by Muppet among Puppets:

Originally posted by cSg|mc-Hotsauce:

They coupled the games together as MWII/Warzone 2 in the library.

So both show as mw wz in the profile with times?

Yes. https://imgur.com/a/xmseU8Q Just like they did with MW19/WZ on Battle.net.

They have separate store pages but owning and playing WZ2 allows you to review MWII on its store page.

[Muppet among Puppets]

Originally posted by cSg|mc-Hotsauce:

Originally posted by Muppet among Puppets:

So both show as mw wz in the profile with times?

Yes. https://imgur.com/a/xmseU8Q Just like they did with MW19/WZ on Battle.net.

They have separate store pages but owning and playing WZ2 allows you to review MWII on its store page.

:qr:

Doesnt look like coincidence in the light of this topic.

What i would have expected, that while playing wz it shows like mw2, as "advertising". The other way around doesnt make sense, apart from "this topic".

[cSg|mc-Hotsauce]

Originally posted by Muppet among Puppets:

Originally posted by cSg|mc-Hotsauce:

Yes. https://imgur.com/a/xmseU8Q Just like they did with MW19/WZ on Battle.net.

They have separate store pages but owning and playing WZ2 allows you to review MWII on its store page.

Doesnt look like coincidence in the light of this topic.

What i would have expected, that while playing wz it shows like mw2, as "advertising". The other way around doesnt make sense, apart from "this topic".

Activision is the issue here. They could have decoupled the games but they had to keep them together.