所有討論 > Steam 討論區 > Help and Tips > 主題細節
Soundpulse 2016 年 7 月 20 日 上午 9:28
Old phone number was disabled, can't change to new number without it
Title looks bad to me but I'm a bit worried about this.
Last month I got a new phone but got a new number at the same time. The number I used before was removed from our AT&T account.
I didn't remove this number prior because I had no idea I'd be getting a new number.
Currently the only option to remove a phone number is to get an SMS code from the number connected, which I obviously cannot do.
I cannot access the market anymore. What are my options?
最後修改者：Soundpulse; 2016 年 7 月 20 日 上午 9:29
< >
目前顯示第 1-15 則留言，共 24 則
Cinnamon Sky 2016 年 7 月 20 日 上午 9:30 
Contact with support. They will remove the old number.
#1
ᴠᴀʀ 2016 年 7 月 20 日 上午 9:34 
You don't have the recovery code anymore? Steam app showed this when authing your phone number for the first time.

Otherwise just contact support
https://support.steampowered.com/newticket.php?l=english
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762&l=english
#2
Soundpulse 2016 年 7 月 20 日 上午 9:36 
I'll try support but I've had bad experience in the past.
The CD Key seems new. Can it be from any game?
#3
tonka 2016 年 7 月 20 日 上午 9:39 
Yeah, i think so
#4
ᴠᴀʀ 2016 年 7 月 20 日 上午 9:42 
Proof of ownership is needed to proof you are the rightful owner of this account.

You can only use retail CD keys (in case of keys), because you need to take a picture of it with your account name written on top of it. You can't do this digital keys.

All other ways to proof ownership are explained on support page.
最後修改者：ᴠᴀʀ; 2016 年 7 月 20 日 上午 9:43
#5
Soundpulse 2016 年 7 月 20 日 上午 9:43 
引用自 sm0：
Proof of ownership is needed to proof you are the rightful owner of this account.

You can only use retail CD keys, because you need to take a picture of it with your account name written on top of it. You can't do this digital keys.
Sorry, I'm a bit confused here.
Can I still right click on Doom 3 or Battlefront 2 and use the CD Key from those?
#6
ᴠᴀʀ 2016 年 7 月 20 日 上午 9:44 
No..

https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762&l=english#cd-keys
#7
Cinnamon Sky 2016 年 7 月 20 日 上午 9:46 
引用自 sm0：
You don't have the recovery code anymore? Steam app showed this when authing your phone number for the first time.

Otherwise just contact support
https://support.steampowered.com/newticket.php?l=english
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762&l=english
Recovery number doesnt work for that.
#8
Soundpulse 2016 年 7 月 20 日 上午 9:46 
引用自 sm0：
No..

https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762&l=english#cd-keys
"If a game was registered to the account using a physical retail CD key, please provide the following with your Support Ticket:

Please write your Support Ticket Number on the quick reference card or CD Key sticker below the code in permanent ink
Attach a digital photo or scan of the CD Key registered to the account"

I do not recall any retail keys being attatched to my account. All my games are digital or non-steam.
#9
Cinnamon Sky 2016 年 7 月 20 日 上午 9:47 
Yup can work. Just try it. Dont´lose anything. Just time here.
#10
Soundpulse 2016 年 7 月 20 日 上午 9:48 
引用自 BIair：
Yup can work. Just try it. Dont´lose anything. Just time here.
I'll attempt my Doom key and see what happens.
I really hope I don't need a Retail Key just to ask for help...
#11
ViciousCareBear 2016 年 7 月 20 日 上午 9:49 
makes me think i got to
you make at and t look like ♥♥♥♥♥♥♥♥♥. did they really change your number without warning? you did not sign to a new account?
#12
Cinnamon Sky 2016 年 7 月 20 日 上午 9:50 
If that doesn´t work.... Search for a free key of a s h i ty game. Put them in your account and then Voillá. You have one cd key. Just to proof
#13
Soundpulse 2016 年 7 月 20 日 上午 9:51 
引用自 ViciousCareBear：
makes me think i got to
you make at and t look like ♥♥♥♥♥♥♥♥♥. did they really change your number without warning? you did not sign to a new account?
AT&T is a bunch of ♥♥♥♥♥♥♥♥♥. I don't own the account but we bought a plan for 5.9 MB/S internet and instead we get a maximum of 1 MB/S at an average of 600 KB/s while I'm the only one who uses the internet in the first place. Wired as well, but that's not the case here.
No, I wasn't told about a new number.
最後修改者：Soundpulse; 2016 年 7 月 20 日 上午 9:51
#14
ViciousCareBear 2016 年 7 月 20 日 上午 9:52 
ok how do you change your phone number? i see only smartphone app and email security. and when i think of it they never called me, must be a regin thing, i m in the EU
#15
< >
目前顯示第 1-15 則留言，共 24 則
每頁顯示： 1530 50

所有討論 > Steam 討論區 > Help and Tips > 主題細節
張貼日期： 2016 年 7 月 20 日 上午 9:28
回覆： 24
開始新的討論串

討論區規矩與守則