WorldCast Jun 6, 2016 @ 4:37am
i lost the phone with the steam mobile
ok my problem is that i have my recovery code but i want to change my phone number to a different phone because my old one got destroyed. How do i change my phone number without sending a sms code to the old one?
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Vincent Jun 6, 2016 @ 4:38am 
If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Contact Steam Support to get help removing your authenticator. If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket.

Read more: https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030&l=
Making a ticket: https://support.steampowered.com/newticket.php
WorldCast Jun 6, 2016 @ 4:39am 
ok but it will take 200 years to respond. you know steam :(
Tev Jun 6, 2016 @ 4:43am 
Originally posted by Worldcast CSGORage.com:
ok but it will take 200 years to respond. you know steam :(
Alternatively, contact your mobile phone carrier and request a new SIM-card with the old phone number.

There's really your two options, since phone number was possible to be removed with the authenticator or backup codes in the past, and I personally don't see that option anymore.
Vincent Jun 6, 2016 @ 4:43am 
Originally posted by Worldcast CSGORage.com:
ok but it will take 200 years to respond. you know steam :(
Then you should have done your reading.

I'm getting a new phone soon. What do I need to do?

If you have two factor authentication enabled on your old phone, you should:
  • Disable the authenticator (go to the Steam Guard menu and choose a different Steam Guard method)
  • Log out of your account (go to the Log Out menu on iOS, or go to Settings / Log Out on the Android app).

    Before you sell or give your phone away, we recommend doing a factory reset on it and removing personal information.
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Date Posted: Jun 6, 2016 @ 4:37am
Posts: 4