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What makes you think that the game supports Mac? It's Windows only and the store page clearly tells you so.
Read the support article on How To Request A Refund (Link)
Additionally, you can also read this: Common Refund Questions (Link)
Additionally, you can not download it because the game is not even released yet.
You can refund it from here:
https://store.steampowered.com/account/licenses/
No, but the "System Requirement" tab, that only lists Windows 64bit as the OS does.
And that is something everyone should read before buying a game.
As opposed to the giant "SYSTEM REQUIREMENTS" part at the bottom of the page that doesnt list Mac at all?