aqfr Jun 3, 2016 @ 3:08pm
Can't move steam mobile authenticator because I can't access my old phone
I got a new phone because my old one has broken and I can't move the steamguard mobile authenticator to my new one because it's sending me SMS codes to my broken, unaccessible phone. Every time I go on steam support the tech support worker (probably a bot) doesn't provide any useful or relevant information.
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Showing 1-5 of 5 comments
Vincent Jun 3, 2016 @ 3:09pm 
If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Contact Steam Support to get help removing your authenticator. If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket.

Read more: https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030&l=
Making a ticket: https://support.steampowered.com/newticket.php
Mutated Plush Jun 3, 2016 @ 3:12pm 
Originally posted by Liquid Potato:
If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support.
Rip this person... rip...
https://www.youtube.com/watch?v=gIuotFZnBtk
Last edited by Mutated Plush; Jun 3, 2016 @ 3:13pm
Vincent Jun 3, 2016 @ 3:14pm 
Originally posted by Dat Mutated plush:
Originally posted by Liquid Potato:
If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support.
Rip this person... rip...
https://www.youtube.com/watch?v=gIuotFZnBtk
Uh?
aqfr Jun 3, 2016 @ 3:16pm 
Originally posted by Liquid Potato:
If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Contact Steam Support to get help removing your authenticator. If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket.

Read more: https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030&l=
Making a ticket: https://support.steampowered.com/newticket.php
Thanks for the help, will I need to provide my old phone number?
Mutated Plush Jun 3, 2016 @ 3:17pm 
Originally posted by Liquid Potato:
Originally posted by Dat Mutated plush:
Rip this person... rip...
https://www.youtube.com/watch?v=gIuotFZnBtk
Uh?
Cuz Steam Support is bad.
Don't worry, it was a joke.
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Date Posted: Jun 3, 2016 @ 3:08pm
Posts: 5