Hacked account? Need Help ASAP

[CrazedLunatic]

My friend logged into a csgo gambling website called Gamdom with his steam account, when he opened up steam he was logged out and couldn't log back in. He got a notification saying his account email was changed from a certain ip address, he searched it up and it came from Germany. He filled out all the recovery forms but has been locked out of his account. Has this happened to anyone else?? and how do we get his account?

[Jerry]

Originally posted by BaconLubbaMuddaPuck:

He filled out all the recovery forms

That's pretty much all he can do. From now on, it's waiting. If he was able to deliver enough evidence, things should be taken care of within a day or two. Weekend might slow it down a little further.
With a quick recovery, his inventory should be safe. What he should be prepared for though is a possible VAC ban in games, that do so. Account thieves love to cheat-farm as their first step. A temporary community ban for sending spam or scam might be possible too.

I still think, Valve should apply some of the security measures for mail guarded users to mobile guarded ones. The need to confirm new devices through email code makes cases like this far less likely.

[Carolynne]

He will have to contact Steam support to reclaim his account, as for any damages done to the account there's unfortunately not much hope for.

[CrazedLunatic]

it turns out he logged in from a website called forcexkeys, we found another ip from St. Petersburg Internet Network itd, because he typed in the wrong ip address.

[CrazedLunatic]

I did some more research and its a russian attack group
so i dont know whats going on