Viewing activation key for a game from bundle

[Kochen]

Is there any way to view activation key for games activated with key from a bundle? I need it to get back access to my old Humble Bundle account.

Long story short, I wanted to log into it for the first time in few years, but I noticed that I had no longer access to the e-mail address used to log into it. I remembered password, but when I tried to log into my account, I was asked to write down a code sent via e-mail to which I didn't have access and - from what I learned so far - it's impossible to get it back.

All my purchases were done via PayPal from which I resigned few years ago. I remember the bundle's name and I can check when I activated the key from it, however I need to also provide its CD Key, which can't be viewed via Steam.

Can Steam Support check activation key of one of games I own and write it down for me? If yes, is there any dedicated ticket option for such problems?

I know this situation sounds dumb, but I have few games on my old Humble Bundle account that I did not activate several years ago, and I have thought recently about activating them at last. At least I was able to learn that my old e-mail was no longer availble, so I could react and check out other services I used it for.

[Bee🐝]

Support’s not giving out that info most likely - it’s a security risk. What if you’re trying to recover a HB account that isn’t yours? They have no way of telling.

Why is HB asking you for something that would only exist on their site? They don’t even send keys activations links to email anymore.

This is odd. Contact HB Support and explain you cant send them that - for obvious reasons - and ask for an alternative.

Last time I needed help with my account they asked for order numbers, and purchase dates; both were on my HB email receipts.

Edit: Oh and check your PayPal receipt emails as well. They’ll have the same info.

[Kochen]

Originally posted by Bee:

Support’s not giving out that info most likely - it’s a security risk. What if you’re trying to recover a HB account that isn’t yours? They have no way of telling.

Which is good, of course. I am also a fan of complex verification procedures. Safety above all.

Originally posted by Bee:

Why is HB asking you for something that would only exist on their site? They don’t even send keys activations links to email anymore.

This is odd. Contact HB Support and explain you cant send them that - for obvious reasons - and ask for an alternative.

Let me explain: they suggested four different methods, but out of them this one would be the best to me, because I remember the exact date I bought one bundle (it was a prize I made to myself for succeeding in one thing in real life).

About the method, it's not odd. It's just another way of verifying whether you are an actual owner of account you have no longer access to. Providing claimed activation key, bundle from which you got it and when you bought this bundle - these are three informations that surely account's owner might be aware of. I will explain more later on in this post:

Originally posted by Bee:

Last time I needed help with my account they asked for order numbers, and purchase dates; both were on my HB email receipts.

Edit: Oh and check your PayPal receipt emails as well. They’ll have the same info.

My situation is more complex than that. I deleted my PayPal account few years ago, but even if I still had it, it was tied to the same e-mail address I logged in to my Humble Bundle account and to which don't have access anymore.

That's why my last chance of getting back my account is to provide them activated key from a bundle I once bought. I'd be able to log into my account without any problems if I didn't have to write down code sent via e-mail. I know my login, password, even name of at least two bundles I bought, but I don't have access to that ♥♥♥♥♥♥♥ e-mail.

[Bee🐝]

Originally posted by Kochen:

Originally posted by Bee:

Support’s not giving out that info most likely - it’s a security risk. What if you’re trying to recover a HB account that isn’t yours? They have no way of telling.

Which is good, of course. I am also a fan of complex verification procedures. Safety above all.

Originally posted by Bee:

Why is HB asking you for something that would only exist on their site? They don’t even send keys activations links to email anymore.

This is odd. Contact HB Support and explain you cant send them that - for obvious reasons - and ask for an alternative.

Let me explain: they suggested four different methods, but out of them this one would be the best to me, because I remember the exact date I bought one bundle (it was a prize I made to myself for succeeding in one thing in real life).

About the method, it's not odd. It's just another way of verifying whether you are an actual owner of account you have no longer access to. Providing claimed activation key, bundle from which you got it and when you bought this bundle - these are three informations that surely account's owner might be aware of. I will explain more later on in this post:

Originally posted by Bee:

Last time I needed help with my account they asked for order numbers, and purchase dates; both were on my HB email receipts.

Edit: Oh and check your PayPal receipt emails as well. They’ll have the same info.

My situation is more complex than that. I deleted my PayPal account few years ago, but even if I still had it, it was tied to the same e-mail address I logged in to my Humble Bundle account and to which don't have access anymore.

That's why my last chance of getting back my account is to provide them activated key from a bundle I once bought. I'd be able to log into my account without any problems if I didn't have to write down code sent via e-mail. I know my login, password, even name of at least two bundles I bought, but I don't have access to that ♥♥♥♥♥♥♥ e-mail.

Well, that's unfortunate for you. It's not in Support's best interest to give out that information. You can obviously ask and see what they say.

(Oh, Humble Bundle doesn't send code activations in emails anymore. They haven't for years - they now email you a link directly to the account page. So, yes, them insisting you provide something that's only available on their website is odd. )

[Kochen]

Originally posted by Bee:

Well, that's unfortunate for you. It's not in Support's best interest to give out that information. You can obviously ask and see what they say.

Well, I can imagine. Yet I thought there might be a way to retrieve once used activation code of a game I've had in my library for years.

Originally posted by Bee:

(Oh, Humble Bundle doesn't send code activations in emails anymore. They haven't for years - they now email you a link directly to the account page. So, yes, them insisting you provide something that's only available on their website is odd. )

Yeah, I know how the model looks like on Humble Bundle. They wanted me to write down activation key that has been activated and details about the product tied to it (the Bundle, when it was purchased).

It wasn't odd by any means, though. Regular procedure, I guess. Plus it wasn't really contrary to the problem I described, since even with having no access to e-mail address an actual owner would be rather availble to provide such details without much problems. Like I said, it was one of four solutions suggested by Support, and I found it as the simplest one to follow, especially when I remembered there was an option on Steam to view cd-key. Well, it used to be in the past, but it's no more, apparently.

If I got my game activated on, let's say, Uplay, then I would be able to give them key of certain activated game from my library without problems. However, the game was activated on Steam and I can't view my activation key.

Oh well, I had few games unactivated, so in the worst case scenario I won't be able to get back my account. It's a lesson for me to activate everything I buy in bundles right away, instead of games I was interested in the most. Thank you for your replies.

Ah, and apologies for including a very light bad languege word in one of my messages that got censored regardless, heh.

[Kochen]

Update: I got back my account! :) I tried out another method out of 4 suggested by Humble Bundle Support. If I couldn't view my activation key on Steam, then I just had to search for my old credit card that I used years ago to purchase at least one bundle from Humble Bundle, haha. I'm happy that in the end I got back access to my Humble Bundle account.

[Kargor]

Yeah, payments are generally a safe way. Keys aren't -- you could have given that key to someone else, who can now steal your Humblebundle account? Well, you could get it back because you know a lot more information than they do, but it's an annoyance nonetheless. And the account might still have unused keys...

Last time I wanted to do something on Steam that required their support, they didn't go for keys at all (I have plenty of "retail" activations on my account) -- they went straight to my most recent purchase and asked for specific details.

[Kochen]

Originally posted by Kargor:

Yeah, payments are generally a safe way. Keys aren't -- you could have given that key to someone else, who can now steal your Humblebundle account? Well, you could get it back because you know a lot more information than they do, but it's an annoyance nonetheless. And the account might still have unused keys...

Yeah, after I logged into my Humble Bundle account I understood why this activation key method might not be the best from security's point of view. Luckily my account was not hacked (I just lost access to my e-mail address), but if it was, then thief would be in possession of keys that I bought, both activated and yet to be activated, and other details. I'm relieved it wasn't anything serious in my case.

Telling last 4 digits of credit card that was used to purchase things from Humble Bundle (last 4 digits of its number, I mean) and postal code seems to be the safest and simply the best method out of these four I got suggested by Humble Bundle Support. I'm not an expert in Internet security, that's why the key method appeared to be the best one to me at first. Now I see it wasn't actually the best.