Help with print receipts :: Help and Tips

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Rurion 29/ago./2014 às 16:54

Help with print receipts

Hello. I got the next issue: today when I printed receipts of a Retail game and some DLCs bought in Steam Store, the printed sheet is totally messed up (missing lines, black parts, bad lines, etc). I have printed tons of receipts and never happened such issue, it was always fine, so I don't know if it is a puntual issue today, or is anyone else having this problem too?
Best regards.

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Exibindo comentários 16–30 de 72

Kargor 19/set./2014 às 7:06

The problem is that when you register a key (and that's when the printing doesn't work), there is no EMail.

In fact, when a 3rd party site (like one of the bundlesites) registers keys on your account, there's NOTHING at all since it's not going through the client.

Última edição por Kargor; 19/set./2014 às 7:07

#16

AH2V2 19/set./2014 às 7:33

Bump Same issue here

#17

Moltavis 19/set./2014 às 20:31

Still not fixed..
I also tried various options, from xps fileprinting to pdf files to regular (paper) printing.
Nothing works sadly.

#18

Kargor 20/set./2014 às 1:41

Escrito originalmente por Moltavis:
Still not fixed..
I also tried various options, from xps fileprinting to pdf files to regular (paper) printing.
Nothing works sadly.

That was to be expected, although I must admit that when it happened to me, it happened on the printer (which probably ate a lot of toner, making the entire page black). I took a look at the xps I had produced beforehand, then tried making a new xps.

Printing should (I've never done anything that had to print in a long time) work independently from the driver; so if the printing is bugged, it will be bugged on all devices. Similar to how an application rendering a blue circle instead of a green square will do that regardless of graphics driver or card manufacturer.

#19

Seven7 20/set./2014 às 2:03

http://steamcommunity.com/groups/SteamClientBeta/discussions/0/35222218584833123/#c616188473128176396
Temporary solution (for getting info from receipt): print to a virtual printer microsoft in xpc format
then unpack xps with archiver such as 7-zip (7-zip.org) and use .xml with text messages (unfortunately, it does not preserve the layout of the receipt, text only) open with notepad++
(notepad-plus-plus.org/)

Originally published by Tony Grunt:
If you really want to see your receipt code you can unpack/browse the .XPS file (zip compressed), locate the "\Documents\1\Pages\1.fpage" text file and search for "UnicodeString="Confirmation code:"". The receipt code is at the next paragraph "UnicodeString=" eg. "UnicodeString="123456789123456789".
Only formatting is broken, all the info is easily readable.

in the same way in the hub Steam Client Beta Valve employee said that since the problem is known and the decision yet (error on the thrid party side module that they can not change by self) then when you contact the support it does not necessarily put a screen of this message

Última edição por Seven7; 20/set./2014 às 2:04

#20

sabbey 20/set./2014 às 18:01

Having this problem now as well...

#21

FoulilezGo 26/set./2014 às 8:14

lol in a serveur i have 5 print

#22

._.Stashed Girl._. 27/set./2014 às 21:17

And finally, my turn now, after the update especially..

All are messed up.

Black parts, very very dispositionned, I used:

Adobe PDF Printer Microsoft XPS Printer (theses twos was working without any issue before the update, now, after the update.... It is all-messed !!)

VALVE, please do something, I haven't any physical printer since I don't need one !

So stupid bug :(
Because all order receipts, are perhaps irrecevable from VALVE when some investigations must be run, .. FEAR... Please fix it !

EDIT

Thanks to you Seven7 for your 'possible temporary solution'.

Última edição por ._.Stashed Girl._.; 27/set./2014 às 21:22

#23

TECHIES 27/set./2014 às 21:24

dsgsdf

#24

nexus 27/set./2014 às 23:20

I have the same problem

#25

 KARR™ 27/set./2014 às 23:57

Escrito originalmente por Aтαηα¢ιυѕ:
Because all order receipts, are perhaps irrecevable from VALVE when some investigations must be run, .. FEAR... Please fix it ![/b]

If you're scared that you wont be able to 'use' these receipts... don't be. Receipts aren't a proof of ownership and aren't accepted by support.

#26