Norton and steam

[Six Fingered Cowboy]

please help. Norton keeps deleting steam.exe but not the steam files. i may have a couple of viruses but Norton takes care of them. any advice?

[TirithRR]

Get rid of Norton, and get a better anti virus?

[WhereIsBusmin]

Originally posted by TirithRR:

Get rid of Norton, and get a better anti virus?

Heh, I didn't want to be the one to say this ;-)

[Six Fingered Cowboy]

Originally posted by WhereIsBusmin:

Originally posted by TirithRR:

Get rid of Norton, and get a better anti virus?

Heh, I didn't want to be the one to say this ;-)

i cant do that

[MalikQayum]

Originally posted by Acedude21:

Originally posted by WhereIsBusmin:

Heh, I didn't want to be the one to say this ;-)

i cant do that

add the steam.exe as an exception :)

https://answers.yahoo.com/question/index?qid=20090206180216AAq20wO

[Six Fingered Cowboy]

Originally posted by AK87:

Originally posted by Acedude21:

i cant do that

add the steam.exe as an exclusion :)

how do i do that?

[MalikQayum]

Originally posted by Acedude21:

Originally posted by AK87:

add the steam.exe as an exclusion :)

how do i do that?

https://answers.yahoo.com/question/index?qid=20090206180216AAq20wO

[Six Fingered Cowboy]

Originally posted by AK87:

Originally posted by Acedude21:

how do i do that?

https://answers.yahoo.com/question/index?qid=20090206180216AAq20wO

yeah but how do i re add steam.exe. Norton deleted it

[Chewie]

i love that your link is to yahoo answers and not a norton help article.
in my experience, norton is a right pain to navigate, exacerbated by the fact that it takes ages to do anything.
whether the latest version is any good i can't say but i've seen a lot of malware missed by norton and mcaffee in the past.

when you say 'i may have a couple of viruses' and 'norton takes care of them', what exactly do you mean? do you mean that norton keeps detecting the same ones? if so, it's not taking care of them at all.
download a trial of either kaspersky's or eset's antivirus/security software and run scans with those.

[Chewie]

Originally posted by Acedude21:

Originally posted by AK87:

https://answers.yahoo.com/question/index?qid=20090206180216AAq20wO

yeah but how do i re add steam.exe. Norton deleted it

turn norton off and re-install steam
then change norton's settings to NOT automatically deal with suspected viruses, so it gives you a choice what to do with it - one of which should be to add it to an exclusion list.

[MalikQayum]

Originally posted by Chris Gravell:

i love that your link is to yahoo answers and not a norton help article.
in my experience, norton is a right pain to navigate, exacerbated by the fact that it takes ages to do anything.
whether the latest version is any good i can't say but i've seen a lot of malware missed by norton and mcaffee in the past.

when you say 'i may have a couple of viruses' and 'norton takes care of them', what exactly do you mean? do you mean that norton keeps detecting the same ones? if so, it's not taking care of them at all.
download a trial of either kaspersky's or eset's antivirus/security software and run scans with those.

i love how u missed this part in the yahoo answer given :

Michael York
Norton Authorized Support Team
Symantec Corporation

now everything he needs to know "the idea" of adding and exception/exclusion is presented there.


sidenote: telling someone to uninstall their AV because that is the only solution u can come up with doesnt make it the right one.

that is like telling him to not use an AV and that would solve his issue, his issue is with norton so help him fix the norton issue where he doesnt have to find a new antivirus because he didnt ask for a new antivirus :)

[MalikQayum]

Originally posted by Acedude21:

Originally posted by AK87:

https://answers.yahoo.com/question/index?qid=20090206180216AAq20wO

yeah but how do i re add steam.exe. Norton deleted it

to help u more with your issue.
http://community.norton.com/t5/Norton-360/How-to-get-Norton-360-to-stop-deleting-a-program-exe-file-that/td-p/644621

here are the steps for you:
1. Open your Norton product
2. On the main window click Tasks and there on the Security History option
3. On the opened window click on the drop down menu and select Quarantine
4. On the list find the file you want to restore
5. Click on More Details (bottom, right side)
6. On the new window click on Options (bottom)
7. Click on Restore file
8. Check the "do not detect it any more option" during the restore
9. Close windows


NOTE: if u want more specific help for your version of norton u should probably tell us which version of norton you use.

the idea is pretty much the same or it should be for every version u just gotta find the menues :)

[Six Fingered Cowboy]

Originally posted by AK87:

Originally posted by Acedude21:

yeah but how do i re add steam.exe. Norton deleted it

to help u more with your issue.
http://community.norton.com/t5/Norton-360/How-to-get-Norton-360-to-stop-deleting-a-program-exe-file-that/td-p/644621

here are the steps for you:
1. Open your Norton product
2. On the main window click Tasks and there on the Security History option
3. On the opened window click on the drop down menu and select Quarantine
4. On the list find the file you want to restore
5. Click on More Details (bottom, right side)
6. On the new window click on Options (bottom)
7. Click on Restore file
8. Check the "do not detect it any more option" during the restore
9. Close windows


NOTE: if u want more specific help for your version of norton u should probably tell us which version of norton you use.

the idea is pretty much the same or it should be for every version u just gotta find the menues :)

♥♥♥♥ I ALLREADLY UNISTALLED
I DID THIS YESDERDAY

[Muppet among Puppets]

Originally posted by Acedude21:

i may have a couple of viruses but Norton takes care of them.

Thats an interesting statement:
I run an antivirus.
I may have couple of viruses.
Antivirus takes care of them.

[Ineffable Anathema]

The answer is Avast or Panda.

[Chewie]

Originally posted by AK87:

Originally posted by Chris Gravell:

i love that your link is to yahoo answers and not a norton help article.
in my experience, norton is a right pain to navigate, exacerbated by the fact that it takes ages to do anything.
whether the latest version is any good i can't say but i've seen a lot of malware missed by norton and mcaffee in the past.

when you say 'i may have a couple of viruses' and 'norton takes care of them', what exactly do you mean? do you mean that norton keeps detecting the same ones? if so, it's not taking care of them at all.
download a trial of either kaspersky's or eset's antivirus/security software and run scans with those.

i love how u missed this part in the yahoo answer given :

Michael York
Norton Authorized Support Team
Symantec Corporation

now everything he needs to know "the idea" of adding and exception/exclusion is presented there.


sidenote: telling someone to uninstall their AV because that is the only solution u can come up with doesnt make it the right one.

that is like telling him to not use an AV and that would solve his issue, his issue is with norton so help him fix the norton issue where he doesnt have to find a new antivirus because he didnt ask for a new antivirus :)

I love how you missed my second post ;)
I wasn't having a dig at you, but at the fact that Yahoo answers is better place for information over Norton/Symantec's own Support - says a lot, whether it's posted by a Norton employee or not. I didn't read the linked page.
I didn't suggest uninstalling their AV, I told them to turn it off, which is exactly the right thing to do when you're running a second/third opinion scan.
I will grant that I neglected to advise them to turn it on. Not turning it back on again would mean it wouldn't bring up a requester for the OP to add it to Norton's exclusions.
Of course, it's not beyond possibility that the guy has an infection that has infected the steam.exe in his install package though Norton should detect it unless it is not configured to scan within installation archives. Running a scan with another AV is essential in detecting newer threats that any security software, however effective, might miss. Just adding an executable to an exclusion can be disastrous, in the same way that telling people to only open emails from people they know can, and does, result in infections.

All that said, the input of everyone in this thread (with the exception of TrithRR's) appears to be helpful, which is exactly the point of the community. :)