High Latency in SEA Server, mainly affect Singapore players under Starhub ISP

[♥҉冻҉顶҉乌҉龙҉茶҉Oo]

Players from Singapore, suffer high latency during game play. Ping ranging from 150ms to 1000ms and resulting disconnection

we have spoke to Starhub customer service and they have confirm that issue is from valve server connection.
We need admin to take a look into this matter.

Starhub Community link

http://community.starhub.com/t5/MaxInfinity-Fibre-BroadBand/game-problem-high-ping/m-p/96389#U96389

[Bop]

Hello I am experiencing this issue too. Starting from Wednesday (13th of Aug 2014). And starting from today (17th of Aug 2014) I am disconnected from Dota 2 & CS:GO after every 15seconds.

[IAMAGUMMYBEAR]

Yup! i have problems with csgo servers too. Please do something about it. It happened about 4-5days ago. My ping can reach up to 400-500ms.

I cant find any local servers too for some reason. When i find a match, it will say i cant connect as my ping is to high and i have to raise my acceptable ping. Upon raising the acceptable ping in game settings, i entered a game with 300ms or more. After tracking the ip down, i was placed in an australia server.

Things got slightly better today as i am able to play competitive servers as of now but i am still unable to find any casual games. The error message still pops out.

Hope you guys will do something about it :)
CHEERS

[Handsom3_No.1]

Same issue for me ,
Anyone found a solution?

Below is the tracert record.

追蹤 103-28-54-52.valve.net [103.28.55.52] 的路由:
1 1 ms 1 ms 1 ms 192.168.0.1
2 4 ms 2 ms 4 ms 175-183-81-254.adsl.dynamic.seed.net.tw
[175.18.81.254]
3 7 ms 3 ms 8 ms 10.0.250.113
4 4 ms 8 ms 14 ms 10.0.4.254
5 7 ms 8 ms 5 ms 10.0.250.21
6 5 ms 3 ms 4 ms 10.0.250.1
7 10 ms 3 ms 4 ms 10.0.250.41
8 12 ms 8 ms 9 ms h65-192-72-44.seed.net.tw [192.72.44.65]
9 6 ms 10 ms 7 ms h177-192-72-154.seed.net.tw [192.72.154.177]
10 9 ms 10 ms 10 ms h81-192-72-49.seed.net.tw [192.72.49.81]
11 9 ms 20 ms 8 ms R57-217.seed.net.tw [139.175.57.217]
12 17 ms 11 ms 7 ms R57-25.seed.net.tw [139.175.57.25]
13 41 ms 50 ms 35 ms br058118.seed.net.tw [139.175.58.118]
14 30 ms 63 ms 29 ms R56-179.seed.net.tw [139.175.56.179]
15 64 ms 64 ms 64 ms 192.72.113.70
16 59 ms 59 ms 62 ms w118012041.w118012.starhub.net.sg [203.118.12.4
17 62 ms 65 ms 61 ms 203.118.2.25
18 63 ms 63 ms 67 ms an-ats-loc10.starhub.net.sg [203.118.15.190]
19 59 ms 63 ms 62 ms 203.116.8.22
20 148 ms 141 ms 148 ms 192.168.150.9
21 * * * 要求等候逾時。

Really appreciate your help!

Waiting for your prompt reply,
Thank you,