Bought Steam Wallet with directebanking and get no wallet

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rouven.og Aug 8, 2014 @ 6:31am

Hello,

I want to refill my Steam wallet and I paid with directebanking ( sofortuberweisung in german )
So, they took the money from my bank but I didn't received it on Steam.

What can I do now ?

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Showing 1-8 of 8 comments

ReBoot Aug 8, 2014 @ 6:34am

Check your account details page. What does it say about the transaction?

rouven.og Aug 8, 2014 @ 6:38am

status is pending and I can cancel the transaction but if I click on it, it says this:

Warning: Did you already complete payment with your payment service provider for this transaction? If so, we will email you when we get notification of your payment and automatically complete your purchase.

Continue only if you are sure you have not already paid or you risk us not being able to fulfill this transaction. Canceling your transaction does NOT grant you a refund for your purchase.

On my Bank account, its -5.00€ so bank paid already... but I didn't received it on Steam