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Marko Oct 11, 2016 @ 9:45am
My credit card got blocked by STEAM.
Hi. My VISA credit card has expired on September 2016, and I wasn't aware of that and proceeded to add 5 euro Steam Wallet Funds with the incorrect three-digit code because it was updated. Then I contacted the bank yesterday and they gave me the new three-digit code and the expire date to September 2018. After I tried to purchase again, it didn't work so I contacted the bank again, and they told me that my credit card is blocked by you, because I entered the wrong code and it was detected as a failed hack attempt. That's what they told me, I'm not pointing any fingers, only asking you to unblock my VISA card so I can proceed with my purchases.
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Showing 1-9 of 9 comments
LowJack_VA1 Oct 11, 2016 @ 9:48am 
This is a user forum. Contact Steam Support.
Last edited by LowJack_VA1; Oct 11, 2016 @ 9:48am
#1
«Gғм» Kid Of The Century Oct 11, 2016 @ 10:02am 
I had issues with the CVV, but it was my bank that ultimately blocked my card, not Steam. I couldn't purchase from anywhere, nor use it on POS.

Did they told you it was Steam's fault?

If so, try using your card somewhere else (e.g. purchase a less than $1 game on Humble Store or similar) to see if it works...
#2
Marko Oct 13, 2016 @ 3:08am 
Yeah. It is blocked completely, confirmed by my bank. And they told me that whoever I bought from has blocked the card as a failed hack attempt and it is they who need to unblock it.
#3
Marko Oct 13, 2016 @ 3:09am 
I'm thinking of asking my friend to open a VISA card so we can share it and use the money on it to buy stuff since I'm still a minor and he is 20. Then I'll just take out the money I have in store in the current VISA card in my bank and put it on the new one. Think that's gonna work?
#4
Marko Oct 13, 2016 @ 3:10am 
@LowJack_VA1 I tried but it wouldn't work. When I click send or whatever it says, the big button, it wont work. I tried on the website too, but for some reason my login credentials arent valid so I guess it's a thing I can only use the client? I dont know and thats not the problem rn.
#5
ReBoot Oct 13, 2016 @ 3:28am 
Of course your login credentials don't work! The support page ells you that you need a separate support account.
#6
Marko Oct 14, 2016 @ 10:44am 
Okay, but as I said that's not the problem here.
#7
Cathulhu Oct 14, 2016 @ 10:47am 
To fix your problem you must contact Steam Support.
Create the necessary support account and create a ticket. That's the only way you can get help in your current situation.

By the way, Support works fine in a browser, or even with a smartphone.
#8
Marko Oct 15, 2016 @ 4:35am 
Okay, thank you everyone who helped me!
#9
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Oct 11, 2016 @ 9:45am
Posts: 9
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