CD-key proof of ownership?

[べしん]

here's the story
my phone number got expired and i have no longer access to it,also i live in a third world country so asking to revive my phone number is impossible

then i send a ticket support that i want to remove my phone number authenticator because i no longer access to that phone number and then the admin ask me proof of ownership

ive send him all various information especially the paypal with transaction of steam

but guess what?! he/she said i didnt specify more and its the CD-key

what the F is CD-key? i didnt bought any cd-game of steam i directly download to the library

even everyone said paypal alone is worth proof of ownership already

its like steam wants me to buy their game again and create another account again, hell no!


can someone help me about this CD-key thing?
i never buy a CD or DVD game from steam so i have no idea about what they are saying about cd-key to proof ownership

[Dragoon™]

If you buy the game on Steam, Steam automatically pops-up a CD Key or recovery key. They clearly state to write this key down as it is very important.

[Matt]

They probably need proof of a purchase from farther back. If you're only sending them recent transaction info, then they might not feel that is sufficient for proving that you own the account. It sounds like you registered cd keys with Steam in the past, and that's what they want.

[べしん]

Originally posted by Dragoon™:

If you buy the game on Steam, Steam automatically pops-up a CD Key or recovery key. They clearly state to write this key down as it is very important.

so what now? should i buy a game so i can see that recovery code or something?
my steam is still login in my pc, but im afraid taht once my pc is gone i can no longer access my steam because i cant access my phone number that got expired

what can you recommend on waht to do?

[べしん]

Originally posted by Matt:

They probably need proof of a purchase from farther back. If you're only sending them recent transaction info, then they might not feel that is sufficient for proving that you own the account. It sounds like you registered cd keys with Steam in the past, and that's what they want.

sir i send them paypal with transaction last 2014, and that is waay farther back and they still didnt belive me, omg!

[Dragoon™]

Originally posted by Villain:

Originally posted by Dragoon™:

If you buy the game on Steam, Steam automatically pops-up a CD Key or recovery key. They clearly state to write this key down as it is very important.

so what now? should i buy a game so i can see that recovery code or something?
my steam is still login in my pc, but im afraid taht once my pc is gone i can no longer access my steam because i cant access my phone number that got expired

what can you recommend on waht to do?

You should have a CD key of one of your previous purchases around. You can always read this thread about CD Keys, as it covers most imporant questions: https://support.steampowered.com/kb_article.php?ref=4950-EKAM-2644&l=english

You do not have to buy a new game.

EDIT: You should be able to right click the game in your Steam library and press 'View CD Key.' Note: this only works if it's a game purchased on Steam and NOT on any type of third party website.

[べしん]

Originally posted by Dragoon™:

Originally posted by Villain:

so what now? should i buy a game so i can see that recovery code or something?
my steam is still login in my pc, but im afraid taht once my pc is gone i can no longer access my steam because i cant access my phone number that got expired

what can you recommend on waht to do?

You should have a CD key of one of your previous purchases around. You can always read this thread about CD Keys, as it covers most imporant questions: https://support.steampowered.com/kb_article.php?ref=4950-EKAM-2644&l=english

You do not have to buy a new game.

EDIT: You should be able to right click the game in your Steam library and press 'View CD Key.' Note: this only works if it's a game purchased on Steam and NOT on any type of third party website.

yes i found 1 game that has view CD-key, and i send it to support ticket but has no reply yet, ill let you know if he/she rejects it or not

[Dragoon™]

Originally posted by Villain:

Originally posted by Dragoon™:

You should have a CD key of one of your previous purchases around. You can always read this thread about CD Keys, as it covers most imporant questions: https://support.steampowered.com/kb_article.php?ref=4950-EKAM-2644&l=english

You do not have to buy a new game.

EDIT: You should be able to right click the game in your Steam library and press 'View CD Key.' Note: this only works if it's a game purchased on Steam and NOT on any type of third party website.

yes i found 1 game that has view CD-key, and i send it to support ticket but has no reply yet, ill let you know if he/she rejects it or not

Hope I helped you out there. It can take a while for Steam Support to answer though.

Good luck, let me know the outcome!

[べしん]

Originally posted by Dragoon™:

Originally posted by Villain:

yes i found 1 game that has view CD-key, and i send it to support ticket but has no reply yet, ill let you know if he/she rejects it or not

Hope I helped you out there. It can take a while for Steam Support to answer though.

Good luck, let me know the outcome!

good news bro, i actually have recovery code and used it to remove the number

thanks for ur help

[adept]

well done

[76561198329864527]

well done

[Dragoon™]

Originally posted by Villain:

Originally posted by Dragoon™:

Hope I helped you out there. It can take a while for Steam Support to answer though.

Good luck, let me know the outcome!

good news bro, i actually have recovery code and used it to remove the number

thanks for ur help

No problem, enjoy!