jtfree Oct 25, 2022 @ 3:50pm
How do I download the game I just purchased please.
How do I access it? There's nothing on the receipt which tells me what to do.

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cSg|mc-Hotsauce Oct 25, 2022 @ 3:51pm 
Download Steam here... https://store.steampowered.com/about/

Install it and log into the "Client."

Go to your Library page and click the download button for the game.

:qr:
Haruspex Oct 25, 2022 @ 4:03pm 
Receipt?

I'm not sure how it is you purchased the game, or what your familiarity is with Steam as a platform, so I'll just try and cover as many bases as I can.

Steam is a platform for purchasing and playing PC games. You will need a PC to play the game you bought. That PC must be running either Windows, Linux, or MacOS. Typically you'll use Windows, but most games will run under Linux, and a few will run under MacOS.

You can log-in, browse Steam, and purchase games via the website using an ordinary web browser, but you'll need to download the actual client to be able to install and play your games. If you go to the main Steam page and click the button in the upper right labeled "Install Steam", it will download the installer. Run that to install Steam on your PC.

Once installed, log in using the username and password you created. (You will have had to have created an account to buy a game.) You are now running the actual client. Click "Library" at the top of the client to access the games you own.

"Username? Steam account? What are you talking about? I bought this game in a store???" You might be saying. Well, this is possible. Your receipt probably contains a unique game key which allows you to claim your copy of the game. In this case, download and install the client like I mentioned previously. Create a new account if you haven't done so already. (You must have or you wouldn't be posting here.) Then at the very top of the Steam client, click "Games", then "Activate a product on Steam". Here you can input the code from your receipt and claim your game.

I don't want to insult your intelligence, so feel free to ignore any of these tips that don't apply to you. Now I want to explain what Steam is not.

  • Steam is not a platform for mobile gaming. You cannot play Steam games on your Android tablet or phone, or iPad, or your iPhone. (Not directly anyway.)
  • Steam does not sell console games. You cannot play games from Steam on your Playstation, your Xbox, or your Nintendo Switch.
  • Steam games don't typically work on a Chromebook

Let me know if that helped, and if so which part solved your problem? I'll also be happy to answer any questions you may have about Steam as a platform, or PC gaming in general.

Welcome.
Last edited by Haruspex; Oct 25, 2022 @ 4:04pm
jtfree Oct 25, 2022 @ 4:37pm 
Thank you for your help. I've just posted a response and tried to submit it but it vanished. Will try again. Had purchased from Steam once before so when I purchased new game it recognised me and username and password auto filled (though password not shown)
After purchase downloaded steam. Access to library requies me to log in . Have the username but don't know the password.
So trying to reset password but it keeps saying password is invalid but doesn't tell me why. Have had multiple goes at this. Utterly stumped. Can't remember original sequence when purchasing game and it autofilled the information so can't get in that way.
Hope you can help further and sorry if my explan is confusing. I'm Joy by the way.
jtfree Oct 25, 2022 @ 4:37pm 
I'm on a PC. Windows 10.
MoonC A T Oct 25, 2022 @ 4:47pm 
Originally posted by jtfree:
Have the username but don't know the password.
How are you posting?
jtfree Oct 25, 2022 @ 4:52pm 
on the pc. joined the community.
jtfree Oct 25, 2022 @ 5:03pm 
on the pc. joined the community. I see why you are asking. I'm on the steam website and it has a record of my 2 purchases but there doesn't appear to be a library button. It has my account details and knows my user name so presumably I am logged in but there's no way I can see to down;oad my game/
MoonC A T Oct 25, 2022 @ 5:08pm 
Originally posted by jtfree:
on the pc. joined the community. I see why you are asking. I'm on the steam website and it has a record of my 2 purchases but there doesn't appear to be a library button. It has my account details and knows my user name so presumably I am logged in but there's no way I can see to down;oad my game/
You have to install Steam. There are two ways to access Steam, not including mobile, either via the browser (which you are doing) or via the client (which installs on your PC).

See below. Once you install Steam you can launch the client from your desktop and login using the same username and password.

https://imgur.com/a/fxT7Ahh
If you bought with browser the auto fill password can be read in the browser passwords.

You should allways keep passwords and other informations, for example in a password manager.
Also, there is a bug when you login, the empty login window can appear again, just do nothing, it goes away after a while.
jtfree Oct 25, 2022 @ 6:05pm 
thank you everyone and especially Muppet. I looked more carefully thru my list of saved passwords and found the old one . It worked and I downloaded the game. Don't know why my attemptes to change password did not work but no matter now.
Just wish we didn't have to get tangled up in technology. loved the days when you bought a game and the receipt had a download button which you pressed and you entered the game without any faffing . You've been my saviours today. It is so nice to have people willing to help . you are a lovely bunch.
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Date Posted: Oct 25, 2022 @ 3:50pm
Posts: 11