asking for a refund

[2Lazy2jz]

ive already tried to submit a request for a refund 3 times for a game that my child had purchased without asking me but he played it over 3 hours so I cant refund the 34 dollar game and I didn't allow him to buy it please refund me

[Satoru]

Steam's refund policy is less than 2 hours of playtime and less than 2 weeks since purchase

Since you do not meet the refund requirement you cannot refund the game

[gwait]

If they said no, please accept that as a no.

[MancSoulja]

Maybe you should take some responsibility for your own parenting. If your child has the ability to purchase things without your permission, you have gone wrong somewhere

[Narcoleptic Marshmallow]

There are ways to prevent your child from buying things without permission on Steam.

Act like the parent you are and don't try to push the responsibility to someone else.

[2Lazy2jz]

I'm not ganna just accept something because that's the "rule" I didn't authorize the purchase and I want it refunded my credit card wasn't allowed to be used by my child . there needs to be a refund request for situations like this or just remove the 2 hour mark I understand a week but if someone didn't allow there child to buy the item for 35.00 ♥♥♥♥♥♥ dollars I want my money back

[NotPorgu]

You take the money out of their allowance untill they pay off the game.

[2Lazy2jz]

my child doesnt have an allowance i cant afford an allowance nor a 35 dollar game im not ganna go into my life details but i dotn make enough

[Ironclad]

You shouldn't have given access to your child then. 2 hours+/-, no refund after that. Those games are not even suited for him. Let him work it out in a garden or what, Steam will not give you refund.

[MancSoulja]

Originally posted by 2Lazy2jz:

I'm not ganna just accept something because that's the "rule" I didn't authorize the purchase and I want it refunded my credit card wasn't allowed to be used by my child . there needs to be a refund request for situations like this or just remove the 2 hour mark I understand a week but if someone didn't allow there child to buy the item for 35.00 ♥♥♥♥♥♥ dollars I want my money back

Report your child to the police for fraud then and teach them a lesson, This is in no way Valve's responsibility.

[Pheace]

Originally posted by 2Lazy2jz:

I'm not ganna just accept something because that's the "rule" I didn't authorize the purchase and I want it refunded my credit card wasn't allowed to be used by my child . there needs to be a refund request for situations like this or just remove the 2 hour mark I understand a week but if someone didn't allow there child to buy the item for 35.00 ♥♥♥♥♥♥ dollars I want my money back

None of this is Valve's problem, it's yours as a result of your kid misusing your CC info which apparently you didn't keep from him if he wasn't supposed to be able to use it. That's not for Valve to solve. Your kid has wasted your refund opportunity already and that's it.

The only recourse you have is to force a chargeback on the CC, which will get the game removed and restrict your (or your kids) account from any future purchases/acivations/trading/community features forever. Basically freezing it as it is now. He'll still be able to play what's left on the account but won't be able to add to it anymore. You also won't be able to use the CC on Steam anymore.

[Narcoleptic Marshmallow]

So what you're saying is, your child took your credit card without your permission, spent 35 dollars in a game you didn't want them to purchase, and now you want Steam to give your money back so you can skip the part where you teach your kid something useful for their life.

Makes sense.

[2Lazy2jz]

first of all how is asking for my money back not teaching them something useful trust me hes in trouble but asking for my money back is because i need that measly 35 dollars most of you can just drop on game there is a thing called bills life insurance car payments and many other things

[2Lazy2jz]

and another thing ive never said it was steams fault its my childs fault but im still asking for my money back on soemthing that will not be used

[Matt]

Contact support, explain the situation, and they will make a decision.
https://help.steampowered.com/en/
This is not a matter for a public discussion forum.

[2Lazy2jz]

ive done this matt 3 times and i cant because hes played 3 hours and 44 min