Account hacked

[76561198797792984]

Hello,

So ive been taking a break from gaming for a while.
Now today i wanted to play some games again and when i tried to login to my account it kept saying my password was wrong.

I reset my password on the email ive had on my account.
Now when i logged back in i have no games and my profile is completey empty.
I'm 100% it is the correct email because my username was my email adress...

Now when i looked up how to recover my account steam just keeps sending me to the ''Reset Password'' page. I have game codes as proof that i have ownership to that account but i just can't get in contact with steam.

Does anybody know 1. How could this happen? and 2. How to get into direct contact with steam?

Thanks in advance.

[MrFrixy]

maybe he switched emails?

[jasoniszot]

Originally posted by Frixy:

maybe he switched emails?

Yeah thats what i think but ive never gotten an email from it or anything...
And the thing is, the account still exsists its there so how would i be able to get it back...

[13119205187913161]

Originally posted by Wolf Knight:

Steps to take NOW:

if you still ahve access to your acount

DO NOT TRADE

make sure to do all of these

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a trusted/clean computer.
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

if you do not have access to your account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process

ttps:/help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

While waiting for support to return the account, figure out how you gave away the account log in (if you havent already done so). All 3rd party sites are USE AT OWN RISK.

it sounds like you have access to your account, so you should only need to the first part. check in your accounts purchase history to make sur that this is the right account. if someone has removed the games from your account, you can ask to ahve the reinstated. i think you have to do each individually, but i am not sure

[Dr.Shadowds 🐉]

Originally posted by ..:

Hello,

So ive been taking a break from gaming for a while.
Now today i wanted to play some games again and when i tried to login to my account it kept saying my password was wrong.

I reset my password on the email ive had on my account.
Now when i logged back in i have no games and my profile is completey empty.
I'm 100% it is the correct email because my username was my email adress...

Now when i looked up how to recover my account steam just keeps sending me to the ''Reset Password'' page. I have game codes as proof that i have ownership to that account but i just can't get in contact with steam.

Does anybody know 1. How could this happen? and 2. How to get into direct contact with steam?

Thanks in advance.

You login to wrong account.

Steam doesn't go by email for login, it goes by login name.

If doing password forget, or recovery on account it offer search by email, or phone number, and likely the hijacker change those on account. Do account recovery, put fake email into search, so fail the search, you see blue box appear below say if want to search by account login name, click it, then type in account login name to search for it. If don't remember your login name, check your email for, and look for your account login name. Once found account, click no to all questions, until get to password page, click I forgot password, now you be at the form to fill out, and wait for support to reply back to you.

Originally posted by jasoniszot:

Originally posted by Frixy:

maybe he switched emails?

Yeah thats what i think but ive never gotten an email from it or anything...
And the thing is, the account still exsists its there so how would i be able to get it back...

Do account recovery. Read above this quote what I told Op to recover account.

[jasoniszot]

Originally posted by kalcuey-freehk:

Originally posted by Wolf Knight:

Steps to take NOW:

if you still ahve access to your acount

DO NOT TRADE

make sure to do all of these

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a trusted/clean computer.
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

if you do not have access to your account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process

ttps:/help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

While waiting for support to return the account, figure out how you gave away the account log in (if you havent already done so). All 3rd party sites are USE AT OWN RISK.

it sounds like you have access to your account, so you should only need to the first part. check in your accounts purchase history to make sur that this is the right account. if someone has removed the games from your account, you can ask to ahve the reinstated. i think you have to do each individually, but i am not sure

I can also see 2 games in my liberary it says ''From liberary (My main account)"

[13119205187913161]

Originally posted by jasoniszot:

Originally posted by kalcuey-freehk:

it sounds like you have access to your account, so you should only need to the first part. check in your accounts purchase history to make sur that this is the right account. if someone has removed the games from your account, you can ask to ahve the reinstated. i think you have to do each individually, but i am not sure

I can also see 2 games in my liberary it says ''From liberary (My main account)"

go to your name at the top right. click it and then go to account details then purchase history

what does it say

[Brian9824]

Originally posted by Dr.Shadowds 🐉:

Steam doesn't go by email for login, it goes by login name.
.

For older steam accounts the login IS your email as the login name came later.

[jasoniszot]

My account is from 2015

[Brian9824]

Again really simple, if you don't see your purchased games here - https://store.steampowered.com/account/history/

Then your on the wrong account

[Dr.Shadowds 🐉]

Originally posted by brian9824:

Originally posted by Dr.Shadowds 🐉:

Steam doesn't go by email for login, it goes by login name.
.

For older steam accounts the login IS your email as the login name came later.

That a very long time ago, I don't know what year when they made that change but I assume before 2007 as I wasn't offer that option back then, but it super convenient for those who kept their account name as email.

Originally posted by jasoniszot:

My account is from 2015

Then it account login name.

[Brian9824]

Yeah fairly certain OP is on the wrong account. Perhaps eventually he will click on the easy to click link to confirm it...

[jasoniszot]

Originally posted by brian9824:

Yeah fairly certain OP is on the wrong account. Perhaps eventually he will click on the easy to click link to confirm it...

Okay just went on that link with all emails i have and not a single one has a purchase history

There is one email i'm tryiing to use but it doesn't even let me reset the password on that one... And im stuck now cuz steam is telling my ive done to many reset attempts so i have to wait.

the only thing i have is game codes i used and paypal receits

[Brian9824]

Originally posted by jasoniszot:

Originally posted by brian9824:

Yeah fairly certain OP is on the wrong account. Perhaps eventually he will click on the easy to click link to confirm it...

Okay just went on that link with all emails i have and not a single one has a purchase history

There is one email i'm tryiing to use but it doesn't even let me reset the password on that one... And im stuck now cuz steam is telling my ive done to many reset attempts so i have to wait.

the only thing i have is game codes i used and paypal receits

Yep so wrong account. You can contact steam support and tell them you forgot your account name and they can help you.

[76561198797792984]

Originally posted by brian9824:

Originally posted by jasoniszot:

Okay just went on that link with all emails i have and not a single one has a purchase history

There is one email i'm tryiing to use but it doesn't even let me reset the password on that one... And im stuck now cuz steam is telling my ive done to many reset attempts so i have to wait.

the only thing i have is game codes i used and paypal receits

Yep so wrong account. You can contact steam support and tell them you forgot your account name and they can help you.

Don't really know how it could be wrong when those are my only emails...
But okay, how do i contact steam support? Cuz it just keeps sending me to the password reset???

[13119205187913161]

Originally posted by jasoniszot:

Originally posted by brian9824:

Yeah fairly certain OP is on the wrong account. Perhaps eventually he will click on the easy to click link to confirm it...

Okay just went on that link with all emails i have and not a single one has a purchase history

There is one email i'm tryiing to use but it doesn't even let me reset the password on that one... And im stuck now cuz steam is telling my ive done to many reset attempts so i have to wait.

the only thing i have is game codes i used and paypal receits

since you are answering here, lets keep it to this one

check the key activations. it is right under purchase history. if there is nothing there, then it is the wrong account