its in my libeary but wants me to rebuy

[GFI_Richy]

I bought 7 days to die 2 years ago and it will not let me play it, it wants me to rebuy it. does anyone know what to do about this? please help me.

[Timeternal]

What do you mean it wants you to "rebuy" it? What exactly does it say?
Did you possibly refund the game and forgot?

[Washell]

You sure you're on the right account? If you still have the purchase email, check the account name on that.

[Dr.Shadowds 🐉]

- Check to see if you mistakenly had removed it from account, if you did, readd it, click button for not in library, and read the options to restore the game back to the account.
https://help.steampowered.com/en/wizard/HelpWithGame/?appid=251570

- Do you have more than one account for some reason? If so go login to the other account. If you don't remember, what accounts you had, check all your emails for Steam receipt that has 7 days to die in it, and read the account name it is for. If you happen to not remember login details for your other account that has the game, do password forget for it.

- Did you family share with someone for it, and forgot you gave it to them?

As far as I can see the account only has one game own, I can't see what games it has, because you have games set to private on profile.

Originally posted by Timeternal:

What do you mean it wants you to "rebuy" it? What exactly does it say?
Did you possibly refund the game and forgot?

^This, did happen to forgot you refunded it? Check your purchase history.
https://store.steampowered.com/account/history/

[Cathulhu]

https://store.steampowered.com/account/history/
As Dr.Shadowds asked, does the game show up there?

[GFI_Richy]

Originally posted by GFI_Richy:

Originally posted by Dr.Shadowds 🐉:

- Check to see if you mistakenly had removed it from account, if you did, readd it, click button for not in library, and read the options to restore the game back to the account.
https://help.steampowered.com/en/wizard/HelpWithGame/?appid=251570

- Do you have more than one account for some reason? If so go login to the other account. If you don't remember, what accounts you had, check all your emails for Steam receipt that has 7 days to die in it, and read the account name it is for. If you happen to not remember login details for your other account that has the game, do password forget for it.

- Did you family share with someone for it, and forgot you gave it to them?

As far as I can see the account only has one game own, I can't see what games it has, because you have games set to private on profile.


^This, did happen to forgot you refunded it? Check your purchase history.
https://store.steampowered.com/account/history/

I only have one account and haven't refunded it the only thing that is different is I'm on a different computer because it says I have it in my library and has the play option when i look at it in store but it doesn't do any thing and it tries to get me to create a steam account

[GFI_Richy]

Originally posted by Cathulhu:

https://store.steampowered.com/account/history/
As Dr.Shadowds asked, does the game show up there?

it shows up in my library but i cant do anything

[Cathulhu]

How about you answer that one simple question.
Click the link.
Is the game listed there?

**** your library, it doesn't matter right now.

[GFI_Richy]

Originally posted by Cathulhu:

How about you answer that one simple question.
Click the link.
Is the game listed there?

**** your library, it doesn't matter right now.

I did it says it was Purchased: Nov 2, 2020 @ 7:02pm
7 Days to Die - $26.86

[Cathulhu]

Finally we are getting somewhere.

I suspect you at some point removed the game from your library. But that can easily be reverted

Try this link:
https://help.steampowered.com/en/wizard/HelpWithGameIssue/?appid=251570&issueid=101
Does it offer an option to restore the game?

[Kesac]

Okay, this is just to be sure...

If you're viewing the Steam Community through a web browser, if you click View my Profile in the client (drop down with your name in the upper right), does it display the exact same profile as the one in the web browser? (If you're viewing the Steam Community through the client, you should be ok anyway)

[GFI_Richy]

Originally posted by Kesac:

Okay, this is just to be sure...

If you're viewing the Steam Community through a web browser, if you click View my Profile in the client (drop down with your name in the upper right), does it display the exact same profile as the one in the web browser? (If you're viewing the Steam Community through the client, you should be ok anyway)

it does and honestly I've been trying to figure it out since 7 pm yesterday I'm not sure what to do

[Kesac]

Does it show up here?

https://store.steampowered.com/account/licenses/ (this is not the same link as the account history)

Just trying to eliminate stuff.

[GFI_Richy]

Originally posted by Kesac:

Does it show up here?

https://store.steampowered.com/account/licenses/ (this is not the same link as the account history)

Just trying to eliminate stuff.

ya it does

[Cathulhu]

Originally posted by Cathulhu:

Finally we are getting somewhere.

I suspect you at some point removed the game from your library. But that can easily be reverted

Try this link:
https://help.steampowered.com/en/wizard/HelpWithGameIssue/?appid=251570&issueid=101
Does it offer an option to restore the game?

[GFI_Richy]

Originally posted by Cathulhu:

Originally posted by Cathulhu:

Finally we are getting somewhere.

I suspect you at some point removed the game from your library. But that can easily be reverted

Try this link:
https://help.steampowered.com/en/wizard/HelpWithGameIssue/?appid=251570&issueid=101
Does it offer an option to restore the game?

it shows me view receipt view in-store or view in library