Blue screen(0x0000013a) after being disconnected from steam for steam maintenance.

[Abaddon-9]

Fair warning Im not knowledgeable with computers and my friend built this one for me. Ironically that friend just shipped out for boot camp TODAY(I even played with him day before yesterday) so he cant help me.

Was playing Destiny 2, had a video through firefox running in the background. Suddenly the video paused(I could rewind and it would play up to the same spot it froze at), I checked my connection and it was fine. Went back to destiny and it was still running but Ctrl+alt+del wasnt coming up and only did after I closed firefox. Destiny then kicked me back to title and said I needed to be signed into steam so I checked steam which said there was no connection. I hit retry and it closed and didnt come back up. Looked online to find they where doing maintenance but by that point my computer was starting to not respond. Tried clicking on taskbar to restart and that wasnt coming up(has happened before but reset always fixed it), finally the option came up and I hit reset.

It said there were apps still running and I clicked to end them and restart. From there it went briefly into its thinking wheel before giving me the blue screen and then shutting down to restart.. Did some looking around found it was error code 0x0000013a which has given me all sorts of unhelpful results. Watched a video on how to fix such error codes. Turns out theres no memory.dmp to run through WinDBG and minidump is empty. So all other sources are saying to do things that Ive already tried or to use apps that find nothing or are sketchy and rated in the 1.2 stars in reviews with all sorts of redflags. This all happened at the time steam went down for maintenance and disconnected me. My computer has acted buggy in the past. I have Comodo and Ccleaner though with games like Destiny 2 or Multiverses I was told to set Comodo to silent to reduce stress on the computer.
Some sites are saying its either using the wrong dump or that there is a corrupted dump.

EDIT: Forgot to mention after restarting I tried to launch destiny 2 and it had me verify/validate(cant recall which) all files in game. Closed and tried verifying files through steam and that took just as long but I figured that cleared that up, nope. It still insisted on verifying in game so I sat through that and Destiny 2 is running again.

Win10
Drivers up to date

Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz 3.79 GHz

8.00gb RAM

In device manager it has an exclamation mark over "Other Devices" with "Base system device", "PCI data acquisition and signal processing", "PCI memory controller" and "SM Bus controller" inside all having the exclamation mark. Says there is no drivers installed for them. Trying to update it says there is no driver in the computer for that.

Was this just a bug caused by steam and nothing to worry about or should I take it a repair place as I have no clue how to fix it or what to fix. Is it a simple bug or a hardware fix?

Should I avoid using my computer till I can take it in for repairs?

Im also seeing a few other people had similar problems after maintenance but no mention of a bluescreen though.

[ReBoot]

Abaddon-9 の投稿を引用：

ReBoot の投稿を引用：

DO NOT SEARCH! Just browse. Open the folder. DO NOT SEARCH! As for where to upload, OneDrive, Dropbox, something like that.

right, as in scrolling through the windows folder in drive C. I did that and its not there.
Theres NVcontainer recovery. Ill take a screenshot and try to upload that.

Nice. Well, actually not as running into trouble while troubleshooting sucks, but at least, we now established the situation. I suggest doing nothing right now. The next time you get this crash, check for the file the next time you boot. It shouldn't get deleted either way, but let's see if it's there right after a crash.

[Abaddon-9]

ReBoot の投稿を引用：

Abaddon-9 の投稿を引用：

right, as in scrolling through the windows folder in drive C. I did that and its not there.
Theres NVcontainer recovery. Ill take a screenshot and try to upload that.

Nice. Well, actually not as running into trouble while troubleshooting sucks, but at least, we now established the situation. I suggest doing nothing right now. The next time you get this crash, check for the file the next time you boot. It shouldn't get deleted either way, but let's see if it's there right after a crash.

is this relevant by any chance?
https://www.dropbox.com/s/1ouwj5wy9vkt2wf/sgfsdfsf.jpg?dl=0

[Bee🐝]

Abaddon-9 の投稿を引用：

Crazy Tiger の投稿を引用：

The memory.dmp doesn't always get saved. Minidumps usually do get saved, the Minidump folder really is empty?

The error code can be related to hardware and driver issues. More often than not it's a bad driver, but it could mean some troubleshooting to rule out things can be required. But for that it's indeed good to have a minidump at least to check what caused it.

Theres also this though I dont know if its relevant:
https://www.dropbox.com/s/1ouwj5wy9vkt2wf/sgfsdfsf.jpg?dl=0

Mmm...btw OP, can you post the following:

Steam Client -> Help -> System Information. Copy and paste the result here.

I want to see what Steam is showing under the display/video driver.

Also, can't hurt to have a full spec list.

[Abaddon-9]

Bee の投稿を引用：

Abaddon-9 の投稿を引用：

Theres also this though I dont know if its relevant:
https://www.dropbox.com/s/1ouwj5wy9vkt2wf/sgfsdfsf.jpg?dl=0

Mmm...btw OP, can you post the following:

Steam Client -> Help -> System Information. Copy and paste the result here.

I want to see what Steam is showing under the display/video driver.

Also, can't hurt to have a full spec list.

1 where do I find Steam client?
2 where do I go to find full specs

[Bee🐝]

Abaddon の投稿を引用：

1 where do I find Steam client?
2 where do I go to find full specs

Steam = Steam Desktop app.

Follow the menu path I posted.

Edit: Also, you should try and update your GPU driver from the manufacturer's website.

[Abaddon-9]

Bee の投稿を引用：

Abaddon-9 の投稿を引用：

Theres also this though I dont know if its relevant:
https://www.dropbox.com/s/1ouwj5wy9vkt2wf/sgfsdfsf.jpg?dl=0

Mmm...btw OP, can you post the following:

Steam Client -> Help -> System Information. Copy and paste the result here.

I want to see what Steam is showing under the display/video driver.

Also, can't hurt to have a full spec list.

Edition Windows 10 Home
Version 21H2
Installed on ‎12/‎21/‎2020
OS build 19044.1949
Experience Windows Feature Experience Pack 120.2212.4180.0

That what you are looking for?

[Bee🐝]

Abaddon-9 の投稿を引用：

Bee の投稿を引用：

Mmm...btw OP, can you post the following:

Steam Client -> Help -> System Information. Copy and paste the result here.

I want to see what Steam is showing under the display/video driver.

Also, can't hurt to have a full spec list.

Edition Windows 10 Home
Version 21H2
Installed on ‎12/‎21/‎2020
OS build 19044.1949
Experience Windows Feature Experience Pack 120.2212.4180.0

That what you are looking for?

Post everything.

Whole steam system info log

[Abaddon-9]

Bee の投稿を引用：

Abaddon の投稿を引用：

1 where do I find Steam client?
2 where do I go to find full specs

Steam = Steam Desktop app.

Follow the menu path I posted.

Computer Information:
Manufacturer: MSI
Model: MS-7A72
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3792 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 970
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.1694
DirectX Driver Version: 31.0.15.1694
Driver Date: 7 21 2022
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 970
VendorID: 0x10de
DeviceID: 0x13c2
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1768 x 992
Desktop Resolution: 1768 x 992
Primary Display Size: 18.43" x 10.31" (21.10" diag)
46.8cm x 26.2cm (53.6cm diag)
Primary Bus: PCI Express 2x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: LCD TV (NVIDIA High Definition

Memory:
RAM: 8151 MB

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 237859 MB
Largest Free Hard Disk Block: 115607 MB
OS Install Date: Dec 21 2020
Game Controller: Xbox Series X Controller detected
MAC Address hash: 20de99db3fdd73e34724718036c0e4ef08c90d6d

Storage:
Disk serial number hash: 6a3aaf57
Number of SSDs: 1
SSD sizes: 250G
Number of HDDs: 1
HDD sizes: 1000G



that work? thought you were asking for two separate things.

[Bee🐝]

Update the Nvidia driver and then get back to us.

[Abaddon-9]

Bee の投稿を引用：

Update the Nvidia driver and then get back to us.

as in through the Nvidia Geforce thing? Because thats up to date it says
https://www.dropbox.com/s/g0wql1f8pydn486/sfd.jpg?dl=0

[Abaddon-9]

Bee の投稿を引用：

Update the Nvidia driver and then get back to us.

or through here
https://www.dropbox.com/s/oe5jt02ht6jokpz/drte.jpg?dl=0

or are you saying buy new hardware?

[Bee🐝]

Abaddon-9 の投稿を引用：

Bee の投稿を引用：

Update the Nvidia driver and then get back to us.

or through here
https://www.dropbox.com/s/oe5jt02ht6jokpz/drte.jpg?dl=0

or are you saying buy new hardware?

You're not at new hardware yet, but you do have to figure out why your device manager is showing errors PCI errors.

I'd try a totally clean install of your GPU drivers before anything else. There are a few very good guides online for how to do this.

[Abaddon-9]

Bee の投稿を引用：

Abaddon-9 の投稿を引用：

or through here
https://www.dropbox.com/s/oe5jt02ht6jokpz/drte.jpg?dl=0

or are you saying buy new hardware?

You're not at new hardware yet, but you do have to figure out why your device manager is showing errors PCI errors.

I'd try a totally clean install of your GPU drivers before anything else. There are a few very good guides online for how to do this.

the Nvidia is GPU then?

[Bee🐝]

Abaddon-9 の投稿を引用：

Bee の投稿を引用：

You're not at new hardware yet, but you do have to figure out why your device manager is showing errors PCI errors.

I'd try a totally clean install of your GPU drivers before anything else. There are a few very good guides online for how to do this.

the Nvidia is GPU then?

Yes.

[Abaddon-9]

Bee の投稿を引用：

Abaddon-9 の投稿を引用：

the Nvidia is GPU then?

Yes.

Oh #!$#... Im afraid I'll F-up and damage things further..