Steam not loading web content correctly in both app and Chrome, but fine on other browsers? (Resolved)

[IzzyTheFool]

I'm stumped by this one. For no reason that I can determine, Steam has suddenly stopped working properly for me on my laptop. All of the pages on the app (Windows 10) load as barebones web content that is text only, with missing images, backgrounds, etc. The only page not affected seems to be the Library page. Steam also cannot connect to the friends network and warns it's unreachable. But steam is making a connection to the web. I am able to update games, and even download new ones from my library. The Steam cloud is also saving and updating my save games.

And then it gets weirder. The same thing is happening in Google Chrome, but only for the steam website. All other webpages and content load just fine. But Steam loads perfectly fine on other web browsers such as MS Edge and Firefox.

Things I have tried so far....

Deleting the web caches on both Steam and Chrome.

Disabling all anti-virus, banner blockers, Ublock, etc,

Attempting to connect from a different network.

Clicking the padlock before the web address to make sure it's secure with a valid certificate.

Has anyone experienced of heard of something like this before? Steam is continuing to work just fine on my Desktop, only my laptop seems to be affected. This problem just started Tuesday night, and I don't remember any patches or updates on Steam or Windows. The only thing I've updated recently is Vortex for Nexusmods.

I'm unsure what to try next, or exactly where the problem lies since it's affecting both a browser and the app?

[FALLEN]

Have you tried deleting Steam browser cache, solves your problem!

[IzzyTheFool]

Originally posted by execaim:

Have you tried deleting Steam browser cache, solves your problem!

I mentioned in my post that I tried deleting the caches in both Steam and Chrome already. Unless you are talking about some other function then the built in options to clear cache in settings > downloads and settings > web browser?

[IzzyTheFool]

Originally posted by A:

happening with me aswell :(

Good new folks, I fixed it with a combination of two things.

1) Goto C:\Users\Your name here\AppData\Local\Steam\htmlcache and delete the entire htmlcache folder. Do not use or rely on the option in steam settings to clear the cache.

2) Run "steam://flushconfig" in the command prompt window. This will start steam, and once you login, manually flush the downloads cache. It will tell you that it's doing this, and that you will need to login again once it's done.

This worked for me. The problem it seems, was a bad web certificate called "DST Root CA X3"

I'm not sure what caused this problem, but I suspect it may have had something to do with a failed update to GoG launcher/store earlier in the week. This is only my speculation, I have no proof. Things are working again, I'm happy. Good luck!

[SexBub-Bomb]

Originally posted by IzzyTheFool:

Originally posted by A:

happening with me aswell :(

Good new folks, I fixed it with a combination of two things.

1) Goto C:\Users\Your name here\AppData\Local\Steam\htmlcache and delete the entire htmlcache folder. Do not use or rely on the option in steam settings to clear the cache.

2) Run "steam://flushconfig" in the command prompt window. This will start steam, and once you login, manually flush the downloads cache. It will tell you that it's doing this, and that you will need to login again once it's done.

This worked for me. The problem it seems, was a bad web certificate called "DST Root CA X3"

I'm not sure what caused this problem, but I suspect it may have had something to do with a failed update to GoG launcher/store earlier in the week. This is only my speculation, I have no proof. Things are working again, I'm happy. Good luck!

how did you fix the issue on the mobile app?

[IzzyTheFool]

Originally posted by SexBub-Bomb:

Originally posted by IzzyTheFool:

how did you fix the issue on the mobile app?

This is just my best guess, but since my google account is sync'd across my phone/laptop/desktop, fixing the problem on the laptop must have deleted the offending bad certificate on my phone as well. I did nothing special or extra for the app to start working again, aside from the fix I did on my laptop.

[Iceira]

Because OP is on past OS, and why steam might end this outdate system because user has not upgrade as MS told them a long time ago. ( i bet this is also why steam see it has no choise to end its service because of this and user keep use outdate OS MS has end its lifecycle.

technocaly your post should be locked by a steam moderator. this is well known issue, and again proof outdate OS is dead, and there is nothing steam can do to keep them alive, steam is the problem for allowed it to work, you have live on borrow time, and technicaly make havok for use a outdate system.

steam cant and will not fix things that not made by steam, it will only open the door for all other things people think is a steam problem just like you do now.

as i recall that "DST Root CA X3" is a pure win7/8 issue only.
and why none will reply here, your post is from 9 Jun, 2022, this said it all, and actual has nothing to do with me, be happy someone tell you this. because noone else will.

You need to go to unoffcial fix or unoffcial patch, and here is the problem who is responsible for that.

and this is why steam has a issue with past system, KILL them lesser havok from such user that poisen every post they make, ( stop think i hate past OS win7 was best OS before win10 and so can you say to all of them before.

All steam old post before win10 shoud be read only, can actual be a issue with bad advice that get issue with newer system, because many forget even hardware is diffrent in top of this.

ps.
Dont forget that Network "DST Root CA X3" is in many places and not only a win7/8 issue but if i recall correctly other system just update it, problem is how can it even not get update before run out, thats right they was not resposible for it.

And what prevent other pc user in the world to install a old outdate win7 with the issue Nothing, and why wifi and network aient working. ( your are outdate by default windows7 freshly installed OS )

this is another reason why steam will terminate win7/8 its service. its over to many issue with past system, ( its a steam choise , has nothing to do with me or this post or OP even)

gl to any user that still use win7/8 but you need to do a effort to tell you are , or steam, will force a system check, because you can actual make havok in every steam forum. and im sure it will be made anyway, because we cant see here what system you are in a post.

OP said he is on win10, that mean its not update, truth point at itself.

[Daniel William Rutter]

Originally posted by Iceira W10:

Because OP is on past OS, and why steam might end this outdate system because user has not upgrade as MS told them a long time ago. ( i bet this is also why steam see it has no choise to end its service because of this and user keep use outdate OS MS has end its lifecycle.

technocaly your post should be locked by a steam moderator. this is well known issue, and again proof outdate OS is dead, and there is nothing steam can do to keep them alive, steam is the problem for allowed it to work, you have live on borrow time, and technicaly make havok for use a outdate system.

steam cant and will not fix things that not made by steam, it will only open the door for all other things people think is a steam problem just like you do now.

as i recall that "DST Root CA X3" is a pure win7/8 issue only.
and why none will reply here, your post is from 9 Jun, 2022, this said it all, and actual has nothing to do with me, be happy someone tell you this. because noone else will.

You need to go to unoffcial fix or unoffcial patch, and here is the problem who is responsible for that.

and this is why steam has a issue with past system, KILL them lesser havok from such user that poisen every post they make, ( stop think i hate past OS win7 was best OS before win10 and so can you say to all of them before.

All steam old post before win10 shoud be read only, can actual be a issue with bad advice that get issue with newer system, because many forget even hardware is diffrent in top of this.

ps.
Dont forget that Network "DST Root CA X3" is in many places and not only a win7/8 issue but if i recall correctly other system just update it, problem is how can it even not get update before run out, thats right they was not resposible for it.

And what prevent other pc user in the world to install a old outdate win7 with the issue Nothing, and why wifi and network aient working. ( your are outdate by default windows7 freshly installed OS )

this is another reason why steam will terminate win7/8 its service. its over to many issue with past system, ( its a steam choise , has nothing to do with me or this post or OP even)

gl to any user that still use win7/8 but you need to do a effort to tell you are , or steam, will force a system check, because you can actual make havok in every steam forum. and im sure it will be made anyway, because we cant see here what system you are in a post.

OP said he is on win10, that mean its not update, truth point at itself.

I get what your saying here, you actually were not being offensive or anything like it so thank you for staying human. I just need to add I use Linux and these commands still work, yet it could be on another discussion those commands :) I believe it's just added worry here as the concern is valid to a point, we might be able to make a more professional topic covering this for future users though, hopefully ;)

[76561199483198886]

а

[DiegoHaxordz]

I got that problem on my phone with steam app, any solutions?

[SexBub-Bomb]

In my case it was an ISP issue. Got fixed within a week.

[DiegoHaxordz]

Already fixed it, i just change the app language and everything runs properly.

[Sushiplayer]

It happen to me once I just have to re click on the link but my question is it okay if you get this load error , because I don t want to get hack n I don t know if it didn t work because it was a fake url on google?

[Mike]

This thread was quite old before the recent post, so we're locking it to prevent confusion.