Games crash frequently

[0novanta]

Hi,
recently I had to change some components of my dekstop computer: RAM, CPU (and dissipator), motherboard, due to the fact that the MOBO (I had a MSI Military Class 3) was dead and I couldn't find any MOBO compatible with the RAM and CPU that I had.
All in all I lost some performance but still I have 16GB of DDR3 RAM (as before), i7-3770K 3.5GHz (almost as before) and a GPU Nvidia GeForce GTX 680 (the same GPU I had before). In my opinion the biggest change was the dissipator, which now is an Intel one that came with the CPU (I don't know how to check the exact model though).

During the last sales I bought a couple of games: XCOM 2 and Desperados 3.
I checked every requirements and I met every minimum ones and also the suggested ones (excluded suggested graphics requirements which require a GTX 770 or 760 if I'm not wrong, still I am not too far from them).

However both games crashes frequently after no more than 30 mins of playing, both during cut scenes and game playing. I tried to lower the graphics settings, I tried to check if any file was corrupted, I tried to reinstall them but nothing changes and they keep crashing with the same frequency.
This kind of behavior is all new, before this sort of hardware downgrade I could run easily games such as The Witcher 3 or Total War Warhammer 2.

Could the dissipator be the real problem?
Thanks for any help.

[Bee🐝]

Bee původně napsal:

0novanta původně napsal:

@Bee
No error message, when playing Desperados 3 it appears for an instant some generic pop-up window (with some alphanumeric code as title) and a loading bar but then it crashes to desktop almost instantly, there's no time to take a screenshot.
I don't know what Citrix is, how can I check if I have it?

Yeah, your issue is extremely hard to nail down. I'll take a look around the two-game forums and see if they share anything.

If you don't know what Citrix is then your fine - you'd know if you had it. It's a workplace workflow "app" thing and it has a habit of interfering with certain games.

I found something that might help us identify the issue in Desperados 3 and in turn that might also tell us why everything else crashes.

Desperados has a nifty file where it logs errors - it should be found at Windows 10: C:\Users\*USERNAME*\AppData\LocalLow\Mimimi\Desperados III
File Name is: output_log.txt

You can look through the log and see if anything pops out at you. Note the last entries.

This is a long shot but it can't hurt.

Edit: Oh, and some people in their forum have had crashes during cutscenes when G-sync was turned on.

[Iceira]

also check you dont have 2 version of same VC+++ even that can cause issue in the system.
should not happend and its seen before.

[Joke]

Use the memtest86 program to test your RAM.

https://www.memtest86.com/

[0novanta]

Bee původně napsal:

Bee původně napsal:

Yeah, your issue is extremely hard to nail down. I'll take a look around the two-game forums and see if they share anything.

If you don't know what Citrix is then your fine - you'd know if you had it. It's a workplace workflow "app" thing and it has a habit of interfering with certain games.

I found something that might help us identify the issue in Desperados 3 and in turn that might also tell us why everything else crashes.

Desperados has a nifty file where it logs errors - it should be found at Windows 10: C:\Users\*USERNAME*\AppData\LocalLow\Mimimi\Desperados III
File Name is: output_log.txt

You can look through the log and see if anything pops out at you. Note the last entries.

This is a long shot but it can't hurt.

Edit: Oh, and some people in their forum have had crashes during cutscenes when G-sync was turned on.

Thanks, this might really be helpful!
This is the lower part of that log file, from where errors start to happen:

Unloading 10 Unused Serialized files (Serialized files now loaded: 1)
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll

Unloading 1236 unused Assets to reduce memory usage. Loaded Objects now: 228188.
Total: 557.357600 ms (FindLiveObjects: 13.250500 ms CreateObjectMapping: 21.924600 ms MarkObjects: 452.720600 ms  DeleteObjects: 69.460800 ms)

Internal: JobTempAlloc has allocations that are more than 4 frames old - this is not allowed and likely a leak
 
(Filename:  Line: 388)

To Debug, enable the define: TLA_DEBUG_STACK_LEAK in ThreadsafeLinearAllocator.cpp. This will output the callstacks of the leaked allocations
 
(Filename:  Line: 390)

Setting up 4 worker threads for Enlighten.
  Thread -> id: 197c -> priority: 1 
  Thread -> id: 29fc -> priority: 1 
  Thread -> id: 1f90 -> priority: 1 
  Thread -> id: 141c -> priority: 1 
LOADED Time: 28,83075s delta: 1,925997s f: 1060 Memory: 0KB Mono: 0KB
 
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libc
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libc.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libc
Internal: JobTempAlloc has allocations that are more than 4 frames old - this is not allowed and likely a leak
 
(Filename:  Line: 388)

To Debug, enable the define: TLA_DEBUG_STACK_LEAK in ThreadsafeLinearAllocator.cpp. This will output the callstacks of the leaked allocations
 
(Filename:  Line: 390)

##### Finished loading Level: lvl_train_00_medium #####
 
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

continue from action 'ra(1)_[playani(keydec_idle_smoke)]'
 
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

d3d11: failed to create buffer (target 0x1 mode 1 size 82944) [0x887A0005]
d3d11: failed to create buffer (target 0x2 mode 1 size 5748) [0x887A0005]
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
D3D11: Failed to create RenderTexture (1920 x 1080 fmt 9 aa 1), error 0x887a0005
 
(Filename:  Line: 219)

D3D shader create error for vertex shader [0x887a0005]
ShaderProgram is unsupported, but because jobified rendering is enabled the ShaderProgram can not be removed.
 
(Filename:  Line: 436)

D3D shader create error for vertex shader [0x887a0005]
ShaderProgram is unsupported, but because jobified rendering is enabled the ShaderProgram can not be removed.
 
(Filename:  Line: 436)

D3D shader create error for vertex shader [0x887a0005]
ShaderProgram is unsupported, but because jobified rendering is enabled the ShaderProgram can not be removed.
 
(Filename:  Line: 436)

D3D shader create error for vertex shader [0x887a0005]
ShaderProgram is unsupported, but because jobified rendering is enabled the ShaderProgram can not be removed.
 
(Filename:  Line: 436)

D3D shader create error for vertex shader [0x887a0005]
D3D shader create error for vertex shader [0x887a0005]
ShaderProgram is unsupported, but because jobified rendering is enabled the ShaderProgram can not be removed.
 
(Filename:  Line: 436)

D3D shader create error for vertex shader [0x887a0005]
D3D shader create error for vertex shader [0x887a0005]
D3D shader create error for vertex shader [0x887a0005]
D3D shader create error for vertex shader [0x887a0005]
D3D shader create error for vertex shader [0x887a0005]
D3D shader create error for vertex shader [0x887a0005]
D3D shader create error for vertex shader [0x887a0005]
D3D shader create error for vertex shader [0x887a0005]
ShaderProgram is unsupported, but because jobified rendering is enabled the ShaderProgram can not be removed.
 
(Filename:  Line: 436)

d3d11: failed to create buffer (target 0x1 mode 1 size 92800) [0x887A0005]
d3d11: failed to create buffer (target 0x2 mode 1 size 6372) [0x887A0005]
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/tobii_gameintegration_x86
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Desperados III/Desperados III_Data/Mono/libtobii_gameintegration_x86.dll

@Iceira
I do have:
- VC++ 2005
- VC++ 2010
- VC++ 2012
- VC++ 2013
- VC++ 2015-2022
Every one of thos both in x64 and x86.

[Bee🐝]

So, here are the possibilities: it's a known Unity bug commonly seen in the GTX 600 and 700 series', a d3d11 version issue or it's still driver-related.

Another dev had a suggestion on a quick workaround. Now, this might not work, but it's worth a try. The worse this can do is crash instantly, run slowly or crash in the same place:

Go to your Steam Library.
Find the game and right-click it, then select "Properties"
Under the General Tab, click "Set Launch Options" and a dialog box will appear.
Type in "-force-d3d9" (without the quotes) and click "OK"
Close the Properties window.

You can also try "-force-glcore".

I might have something else to try, but I want to test it on my own version of XCom 2 first. It's taking its fair time to install though.

Edit: Sorry, I should've said, you're basically forcing the game to start in Dx9 and you could even try DX10. You should be able to change it in-game as well.

[Iceira]

Or try the custom GPU driver install make a clean install then check box is there.

you even sure thisa is not a game that need to run in dx9 as lowest setings.

[0novanta]

Iceira W10 původně napsal:

you even sure thisa is not a game that need to run in dx9 as lowest setings.

How do I check it?

@Bee
I tried with "-force-d3d9" but it crashes in the same spot.
I tried with "-force-glcore" but it won't even start.

[Iceira]

Desperados III cant go dx9 , store page says dx11 on minimum

if fresh driver install dont work , you might want to contact Nvidia support.

[Bee🐝]

0novanta původně napsal:

Iceira W10 původně napsal:

you even sure thisa is not a game that need to run in dx9 as lowest setings.

How do I check it?

@Bee
I tried with "-force-d3d9" but it crashes in the same spot.
I tried with "-force-glcore" but it won't even start.

You could try "-force-d3d10" but it most likely will be the same result.

I'll look around more and hammer my copy of XCom 2 for a bit.

[0novanta]

Thank you.

@Iceira
I'll try as soon as I can.

[0novanta]

I checked my DirectX version and I have DirectX 12, which should be the last or in any case new enough for the game.

[Iceira]

we all tell you this should work , but somehow it dont only Nvidia make them Driver's.

feel free to test , things like shadow play off and steams preshader cache off vulkan driver to off.
other then that still a nvidia problem, steam and game devs do not make GPU Driver fix or its settings,

in old games you could see option like bloom effect and how to use diffrent setup, but you problem is it crash along the way or never startup, besure its not antivirus app that block own game from startup, maybe its a game never started thats not samethings as game did start and have issue with crash in a game, and yes there is a diffrence in every step, even seen what game devs call splash screen effect crash.

dl nvida game rdy Driver use advance install and make fresh install then checkbox is there. if that dont help ask Nvidia support they might want to look at it.

as bee said other seem to have unity games issue, but as i see it still nvidia that might look at it, either say problem is not here but with that game engine, and i doubt that will happend require pretty good proof from nvidia.

[Iceira]

do note we are not codes here or know how optimized they are.


################# from error log ###################################
Internal: JobTempAlloc has allocations that are more than 4 frames old - this is not allowed and likely a leak


d3d11: failed to create buffer (target 0x1 mode 1 size 82944) [0x887A0005]
d3d11: failed to create buffer (target 0x2 mode 1 size 5748) [0x887A0005]
d3d11: attempt to lock null buffer
d3d11: attempt to lock null buffer
D3D11: Failed to create RenderTexture (1920 x 1080 fmt 9 aa 1), error 0x887a0005

#############################################################
this is a GPU / VC+++

Try launch the game from steam install location ((( game.exe name ) and see if it trigger a popup crash message.

im try to figure if this is a corrupted VC+++ file in the system

ps.
feel free to uninstall all VC+++ in the system

run as admin and DL all-in-one VC+++
and see if newest VC+++ might help you
https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/
they are all signed by MS

rest is part of the Nvidia support and if you read own log you can see its from pre-shader to vulkan driver and somehow effect that game.

check system for vulkan driver, should apply again with reinstall of nvidia driver today.
thats my point you might want to uninstall it as test with it and without it.

all this is still Nvidia support job to help you better or they have to deal with it.
and now you get why i was on the VC+++ issue if that judge your system not have newest as techpower do even newer then MS own support page. ( go figure , its like they know even newer files. Ms offcial dont give at own support page. )

[Iceira]

Confrim you run this is full performance in power scematic, if this is a desktop in balance mode that is same as reduce juice to the system and now cause own issue with not have enough Resources to its system and GPU card.

according to log 4 frames might not be seen as much ( but reduce gpu power , can be seen as exatly as that.) this is a known old debat, and many dont do that on newest gpu card, its more then you are in other end and need every gpu power cycle, or typical laptop user mistake.

[0novanta]

Iceira W10 původně napsal:

Confrim you run this is full performance in power scematic, if this is a desktop in balance mode that is same as reduce juice to the system and now cause own issue with not have enough Resources to its system and GPU card.

according to log 4 frames might not be seen as much ( but reduce gpu power , can be seen as exatly as that.) this is a known old debat, and many dont do that on newest gpu card, its more then you are in other end and need every gpu power cycle, or typical laptop user mistake.

Just tried to run it with full performance but it does not help unfortunately.