Activated a CD-key for a game i already owned

[Tarpin2104]

So i already had "Sid Meier's Civilization V" and tried buying a CD-key for it since i wanted to buy it for a friend as a gift.
I ended up accidentally using it myself and now i "have 2 copies of it" on my steam account.
I couldn't find an ACTUAL Steam support place to write about this, so i'm here to ask for a place to write about it.

[Cathulhu]

Nothing you can do. The key is used and can not be re-used.

[Spencer the Wabbit.]

Sorry to say this but once you have redeemed a key even if it was accidental, you can not do anything about it.

However... If you contact a Steam staff member (not a Moderator since they don't deal with this type of stuff sadly) and maybe they could help you with that by removing the product from your account, but at the moment nothing can be done about this as of this current time.

If you are not able to do that, then I am afraid there is nothing you can do.

Happy gaming!

[Cathulhu]

He can remove it himself, but even if he does that. The key stays unusable.

[Spencer the Wabbit.]

Escrito originalmente por Cathulhu:

He can remove it himself, but even if he does that. The key stays unusable.

I didn't mean remove it himself, i meant if possible (which is highly unlikely) for a Steam admin to remove it then to get a refund.
As I stated before, it is highly unlikely for it to happen though.

[Cathulhu]

Valve/Steam is not able to do that due to contracts with the publisher.

[Spencer the Wabbit.]

Escrito originalmente por Cathulhu:

Valve/Steam is not able to do that due to contracts with the publisher.

It was just a thought of mine, apologies.

[Tarpin2104]

So absolutely NOTHING can change the matter?
Since now it's just -1 copy of the game vanished

[Spencer the Wabbit.]

Escrito originalmente por Tarpin2104:

So absolutely NOTHING can change the matter?
Since now it's just -1 copy of the game vanished

Sadly that's the case.

[Cathulhu]

Yes, nothing you can do. Just like i said.

[$hakal]

It's weird it let you use it.
Why wasn't there "Product already owned" text?

[Tarpin2104]

Escrito originalmente por Foster eSKa:

It's weird it let you use it.
Why wasn't there "Product already owned" text?

No since it was a CD-copy (from g2a)

[Cathulhu]

Escrito originalmente por Tarpin2104:

Escrito originalmente por Foster eSKa:

It's weird it let you use it.
Why wasn't there "Product already owned" text?

No since it was a CD-copy (from g2a)

Then you most likely got a regional copy and you now activated a copy from a different region. Then stuff like this can happen, especially with east european aka russian copies.

[MalikQayum]

Escrito originalmente por Tarpin2104:

Escrito originalmente por Foster eSKa:

It's weird it let you use it.
Why wasn't there "Product already owned" text?

No since it was a CD-copy (from g2a)

you are not able to own the same license twice, so you might think it activated but i did not, or if it indeed activated then you got something else that was not base game from that site.

[Tarpin2104]

Escrito originalmente por Cathulhu:

Escrito originalmente por Tarpin2104:

No since it was a CD-copy (from g2a)

Then you most likely got a regional copy and you now activated a copy from a different region. Then stuff like this can happen, especially with east european aka russian copies.

Both were Global keys

[Tarpin2104]

Escrito originalmente por MalikQayum:

Escrito originalmente por Tarpin2104:

No since it was a CD-copy (from g2a)

you are not able to own the same license twice, so you might think it activated but i did not, or if it indeed activated then you got something else that was not base game from that site.

Key is gone, both keys i've activated have been Global + All DLC + Base game, dunno how i could even acti both ._.