HUUUDIE May 29, 2022 @ 8:42am
HACKED ACCOUNT
Can anyone help me how to call support from STEAM? Steam literally gave away my accourt to someone. It's a chinese dude and I can't even read what it means. Please help me how to contact steam.
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Showing 1-15 of 22 comments
HUUUDIE May 29, 2022 @ 8:43am 
I have pictures and screenshots if necessary, the chinese guy did something horrible to my market history. He sold my items on cheaper price and his own account bought it. 😡😡😡
Jerry May 29, 2022 @ 8:43am 
Follow the steps in this guide:

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

Afterwards, try to find out, how that person could get enough info to either take over or get into your account. I guarantee, it is not by hacking Steam.
Bee🐝 May 29, 2022 @ 8:52am 
Originally posted by JDMPano:
I have pictures and screenshots if necessary, the chinese guy did something horrible to my market history. He sold my items on cheaper price and his own account bought it. 😡😡😡
Not necessary, you just need to provide Support with what they ask for.

If you suspect an account, report it. Note, that scammers may use stolen accounts as go-betweens. Also, Steam does not return items.
KalGimpa May 29, 2022 @ 8:56am 
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a trusted/clean computer.
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

don't forget to do these once you can and while waiting for support to return the account, figure out how you gave away the account log in (if you havent already done so). All 3rd party sites are USE AT OWN RISK.
Supafly May 29, 2022 @ 9:08am 
Steam doesn't just give users accounts to random people.
Steam accounts are NOT hacked. Hijacked yes but NOT hacked.

Hacking requires exploiting weakness in code. That doesn't happen on Steam. Hijacking is the issue and that's when users try logging on using a phishing website that steals their credentials.

Recover thew account using the guide in post #2 then secure the account using steps in post #4

Then stop using dodgy sites.

If you insist on using third party sites do it the safe way

1. Open Web browser
2. Login on Steams Official page
3. Visit Third party site
4. Look for and use the one click login button
5. If 4 doesn't work and you're asked for you username, password and Guard code your on a phishing site. LEAVE and DO NOT use again

Can also use sites like scamadviser.com to check how trustworthy a site is before using it. Works for any site not just Steam related. Use it whenever entering login credentials or banking data
Jerry May 29, 2022 @ 9:10am 
kalcuey:
While an API hijacking can't be completely ruled out, it would be unusual to combine it with an account takeover. Would possibly make it more complicated to transfer the items.
Sounds more like someone got enough information out of the threadstarter to push an account recovery through.

Just to be safe, when you get your account back, check in the link listed in step 5 there, if there is any API key set up. If yes, follow all of the steps.


[Edit:]

Originally posted by Supafly:
Steam doesn't just give users accounts to random people.

No, but possibly to people, who have gathered enough information to put a claim on it.
Last edited by Jerry; May 29, 2022 @ 9:11am
Supafly May 29, 2022 @ 9:16am 
Originally posted by Jerry:
Originally posted by Supafly:
Steam doesn't just give users accounts to random people.

No, but possibly to people, who have gathered enough information to put a claim on it.

In that case random people would not be random but someone that has gained enough information to push through a account recovery process and Steam would be seeing them as the account owner, not a rando.

Either way OP has lead to an account compromise.
Valeriya May 29, 2022 @ 9:17am 
From someone who has a VAC on his profile for using cheats on VAC protected games, cracking games with Spacewar, entering his account login details on scam sites, now he comes crying here?!
Every consequence is only the result of your actions, you know this, right?
DC-GS May 29, 2022 @ 9:24am 
Originally posted by Jerry:
kalcuey:
While an API hijacking can't be completely ruled out, it would be unusual to combine it with an account takeover.

I dont see any takeover clues from OP. OP lied, no idea how much, but looks like he has still access to the account.


Originally posted by JDMPano:
Can anyone help me how to call support from STEAM?

You dont.


Originally posted by JDMPano:
Please help me how to contact steam.

It sounds like you still have access to the account. In that case no need to get Valve staff involved. Follow the kalcuey guide.
If you dont have access to your account, follow the guide by jerry instead - it tells you how to contact Valve.


Originally posted by JDMPano:
I have pictures and screenshots

So what? They are useless.
In case of account recovery (see Jerry), you dont choose what data to provide. Valve will tell you.
Jerry May 29, 2022 @ 9:34am 
Originally posted by DC-GS:
Originally posted by Jerry:
kalcuey:
While an API hijacking can't be completely ruled out, it would be unusual to combine it with an account takeover.

I dont see any takeover clues from OP. OP lied, no idea how much, but looks like he has still access to the account.


Hm, that's true as well. I guess, I took "Steam literally gave away my accourt to someone." as literal. My mistake.

You're right, recently email users who got an API infection, had reported, that their inventories were sold on the market to make a high price low value purchase from the thief.
So yes, threadstarter, please ignore all I said and focus on the steps in posting number 4.
Valeriya May 29, 2022 @ 9:37am 
Originally posted by DC-GS:
Originally posted by Jerry:
kalcuey:
While an API hijacking can't be completely ruled out, it would be unusual to combine it with an account takeover.

I dont see any takeover clues from OP. OP lied, no idea how much, but looks like he has still access to the account.


Originally posted by JDMPano:
Can anyone help me how to call support from STEAM?

You dont.


Originally posted by JDMPano:
Please help me how to contact steam.

It sounds like you still have access to the account. In that case no need to get Valve staff involved. Follow the kalcuey guide.
If you dont have access to your account, follow the guide by jerry instead - it tells you how to contact Valve.


Originally posted by JDMPano:
I have pictures and screenshots

So what? They are useless.
In case of account recovery (see Jerry), you dont choose what data to provide. Valve will tell you.

You're just wasting time, the user is a recidivist, apparently they like to enter access data on third-party scam sites.
https://steamcommunity.com/discussions/forum/9/1736588252386098832/#c1736588252386840652
davidb11 May 29, 2022 @ 9:38am 
Originally posted by 𝓑𝓵𝓾𝓮𝓫𝓲𝓻𝓭:
From someone who has a VAC on his profile for using cheats on VAC protected games, cracking games with Spacewar, entering his account login details on scam sites, now he comes crying here?!
Every consequence is only the result of your actions, you know this, right?

VAC ban was too long ago for you to complain about, dude.
Also, he only has one VAC ban.
Yeah, he was phished, but don't punish him excessively.
Valeriya May 29, 2022 @ 11:13am 
Originally posted by davidb11:
Originally posted by 𝓑𝓵𝓾𝓮𝓫𝓲𝓻𝓭:
From someone who has a VAC on his profile for using cheats on VAC protected games, cracking games with Spacewar, entering his account login details on scam sites, now he comes crying here?!
Every consequence is only the result of your actions, you know this, right?

VAC ban was too long ago for you to complain about, dude.
Also, he only has one VAC ban.
Yeah, he was phished, but don't punish him excessively.
Yeah, but apparently he hasn't learned his lesson, let alone cracking games with Spacewar to this day.
https://steamcommunity.com/discussions/forum/9/1736588252386098832/#c1736588252386840652
davidb11 May 29, 2022 @ 11:20am 
Oh. Okay. My bad.
HUUUDIE Jul 18, 2022 @ 1:33am 
Originally posted by davidb11:
Originally posted by 𝓑𝓵𝓾𝓮𝓫𝓲𝓻𝓭:
From someone who has a VAC on his profile for using cheats on VAC protected games, cracking games with Spacewar, entering his account login details on scam sites, now he comes crying here?!
Every consequence is only the result of your actions, you know this, right?

VAC ban was too long ago for you to complain about, dude.
Also, he only has one VAC ban.
Yeah, he was phished, but don't punish him excessively.


P.S, I'm not a crack user it was someone else using my account. I've bought games from steam why would I crack when I can buy it. It's just I'm pissed at them opening my account... My VAC ban was from someone too long ago they got my steam account and used hack on CS:GO. I don't even know how to hack. If only I can transfer all my bought games to different account I would've done it.
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Date Posted: May 29, 2022 @ 8:42am
Posts: 22