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KevKild 2022 年 5 月 26 日 下午 3:28
Pictures corrupted/lost for Steam Guides
I already contacted Steam support, they told me to leave a post here with no solution

I made a couple of Steam guides years ago with several pictures, yet they aren't loading. Went to check the 'Edit contents' section and they were black/gone with 0.000kb shown. They were working/shown before when the guides were made. But it is not all pictures either, it's about 40 of them corrupted outta 100.
When I tried to re-upload the same file, I get 'Error 29' saying the file exists. So if I rename the file, it uploads. Then I have to manually replace the section with the new image.

Anyone else suffering this or do I need to wait for Steam to fix their back-end/database?
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正在显示第 1 - 11 条,共 11 条留言
my new friend 2022 年 5 月 26 日 下午 3:29 
Looks like more server issues.
ChristOurLife 2022 年 5 月 26 日 下午 4:49 
引用自 KevKild
I already contacted Steam support, they told me to leave a post here with no solution

I made a couple of Steam guides years ago with several pictures, yet they aren't loading. Went to check the 'Edit contents' section and they were black/gone with 0.000kb shown. They were working/shown before when the guides were made. But it is not all pictures either, it's about 40 of them corrupted outta 100.
When I tried to re-upload the same file, I get 'Error 29' saying the file exists. So if I rename the file, it uploads. Then I have to manually replace the section with the new image.

Anyone else suffering this or do I need to wait for Steam to fix their back-end/database?
Hello.
This can be because your OS does not load the type of format.
What OS do you use?
Did you switch OS sense then?
KevKild 2022 年 5 月 26 日 下午 6:26 
引用自 Catg
Hello.
This can be because your OS does not load the type of format.
What OS do you use?
Did you switch OS sense then?

I don't think it's an OS issue. Using Windows 10, hasn't changed.
Tried FF, Chrome, Steam client, they all show corrupted images as 0.000kb with their file name.
Not all pictures are properly loaded inside the "Edit guide contents" area. I see old/new images are working properly, but the other 40% are just blank.
spider 2022 年 7 月 3 日 上午 9:32 
Necroing this thread in hopes of an actual answer, because it seems to be the only one discussing this issue.

As far as I personally know though, the issue seems to be on Steam's end when storing the images on their servers; things just randomly get corrupted and that's it.

Modifying the image works just as well as uploading the exact same one under another name; you can just add like a single pixel with an alpha value of 1 and Steam will update the image, restoring it to its normal form.

Pictures seem to get randomly corrupted even after months of them not doing so, so to remedy this I created a folder with the exact copies of all images in my guides, and every time a large chunk of the images goes corrupt I just delete all images from the guide and reupload all of them at once.

I've also noticed that uploading pictures in large batches means that the entire batch will corrupt; I remember uploading like 14 or so headers for a few sections and they all got corrupted at once a few days after. Probably related to how Steam stores images on their servers.
TherapyKitsune 2022 年 7 月 19 日 上午 10:00 
I do really biggest guides (and not only me, of course). Detailed. With lots of pictures. I have more than 30 of them, and there will only be more. We are already tired of constantly reloading pictures (picture names are not infinite lol). Is a mockery!
spider 2022 年 7 月 19 日 上午 10:56 
Didn't expect this topic to come back, but because it did, I'm gonna update my previous comment, because I was really vague with my method
引用自 spider
so to remedy this I created a folder with the exact copies of all images in my guides, and every time a large chunk of the images goes corrupt I just delete all images from the guide and reupload all of them at once.
Steam somehow manages to still spit out code 29 when you upload images you previously deleted, assuming you didn't change any of their parameters, so to get around that just go to the global folder, select all of the pictures with CTRL+A, select Rename, and just input a placeholder name like "image". This will rename all images in the global folder to image, image (1), image (2), etc., and this SHOULD get around Steam's glitchy-ass picture system (I'm saying 'should' because this is still a concept; I didn't get the chance to actually implement this method yet, but it should work)

Also, removing images from guides can be really broken at times, especially when removing them in large amounts. Before uploading anything after deleting images, reload the page once or twice to make sure that everything that should be deleted has been deleted.
最后由 spider 编辑于; 2022 年 7 月 19 日 上午 10:56
Lord Vampair 2022 年 8 月 1 日 下午 10:18 
Hi, I have the same issue.

I did four guides with a lot of pictures and now half of them are "0.000kb".
I don't know what to do. Creating these guides and all screenshots took me dozens of hours and now they are pointless without references.

I try to upload again the same picture I got "Error 29". I could spend HOURS renaming every picture updating the "newest" ones but what if it happens again?

I don't know how to solve it.
最后由 Lord Vampair 编辑于; 2022 年 8 月 1 日 下午 10:27
spider 2022 年 8 月 2 日 上午 8:41 
Set up a folder with all of the pictures your guide uses, go to that folder, select all pictures with CTRL+A, right-click on the first picture in line, select Rename - this will rename all of your pictures with hopefully unique names.
Then you're going to have to delete every picture in your guide and reupload them, which unfortunately takes time but AFAIK there's no better way to do this.
Rika Saya 2024 年 2 月 27 日 下午 5:52 
Same here. I've created about 21 guides for a series. Each guide has the location of stars to collect. In several of the guides it's Star #44 that has disappeared.

I trusted Steam and deleted all my folders from my pc once the guides seemed okay as I checked on them regularily at first. So the only way to replace the image is to replay all these games (on a different account) to collect them again.
Rika Saya 2024 年 2 月 28 日 下午 12:05 
Also, the solution to re-uploading and not getting the 'error' is to go into 'edit guide contents', scroll to the bottom of the page where you will see a gallery of images used.

'X' out the missing image. Also, delete the 'source' info for that image (in your guide.) You'll now be able to upload without any problems and re-add it to your guide. Hope this helps.
Katie 2024 年 2 月 28 日 下午 12:13 
This thread was quite old before the recent post, so we're locking it to prevent confusion.
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发帖日期: 2022 年 5 月 26 日 下午 3:28
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