Account Hijacked - Unable to contact STEAM support due to Capcha issues

[indureiner]

I created this account i am writing this from, and had to buy a game to even write this!!!

My main (other) account has been hijacked, he changed data, and i cannot access it. Whenever i try to create a support ticket, i run into CAPCHA issues, even page reports that CAPCHA is OK. If i try resubmitting the form, i get a message that there only can be one ticket open per account. But i newer got a reciept, i newer heard from STEAM support.

Why is there no reciept that a support ticket has been created? Has it been created? Why dont i hear anything, STEAM claims that account tickets usually is solved within 20 hours?

Please STEAM, i have 50+ games on that account, i have been a STEAM'er since first release. so PLEASE fix you CAPCHA issues, so we can deal with this theft together

A very very frustated and angry customer!

[Sassanid]

Can't you reset your password to your email address? or did they change the Email on file too?

[indureiner]

Nope, he did a proper job, even changed phone number

[KalGimpa]

sorry this happened, partner. use these as needed

if you do not have access to your account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process

https://help.steampowered.com/en/wizard/HelpWithAccountStolen

https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

you don't need access to the email, phone number or password currently tied to the hijacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

----------------------------------------------------------------

if you still have access to your account (or after getting your account back, or just to be safe)

make sure to do all of these


DO NOT TRADE
many scams try and scare you into trading your items and they get hijacked

1. Scan for malware https://www.malwarebytes.com/

2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage

3. Change passwords from a trusted/clean computer.

4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage

5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

[indureiner]

Początkowo opublikowane przez KalCuey:

sorry this happened, partner. use these as needed

if you do not have access to your account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process

https://help.steampowered.com/en/wizard/HelpWithAccountStolen

https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

you don't need access to the email, phone number or password currently tied to the hijacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

----------------------------------------------------------------

if you still have access to your account (or after getting your account back, or just to be safe)

make sure to do all of these


DO NOT TRADE
many scams try and scare you into trading your items and they get hijacked

1. Scan for malware https://www.malwarebytes.com/

2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage

3. Change passwords from a trusted/clean computer.

4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage

5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

:Spidey:

Thanks KalCuey

Unfortunatly this takes me to the exact form where the CAPCHA issue resides at:

https://help.steampowered.com/da/wizard/HelpRequestCantLogin

Second time you try submitting after error, you just get a "You cannot make another ticket". But how do i know if ticket is submitted despite the CAPCHA issue, i dident get a reciept? I dident get a response.

[Lilim]

Początkowo opublikowane przez indureiner:

Whenever i try to create a support ticket, i run into CAPCHA issues, even page reports that CAPCHA is OK.

Have you tried to use a different browser?

[indureiner]

Thx for suggestion Lilim, it still refuses me to create another ticket using Edge (i usually use Chrome), even i never had a reciept for the first one, nor had a reply from support.

[KalGimpa]

Początkowo opublikowane przez indureiner:

Thx for suggestion Lilim, it still refuses me to create another ticket using Edge (i usually use Chrome), even i never had a reciept for the first one, nor had a reply from support.

on the support page, at the botoom, you can see

"view my steam support requests"

is the ticket active?

[indureiner]

@KalCuey

Thanks again for replying. I cannot login, that is the whole issue, so no login in to see status either :-/
I had NO reply from steam in this matter, it has been 10 days now

I dont know why they dont take this more seriously, this is a dealbreaker, at least for me bying games in thsi platform, if basic support fails, due to a very simple technical glitch

Best regards

[Muppet among Puppets]

Początkowo opublikowane przez indureiner:

I cannot login, that is the whole issue, so no login in to see status either :-/

The ticket is not supposed to be in the account that got stolen. That would not make sense. And would enable the hijacker to read your ticket.

[Domatio]

2137

[indureiner]

But i still dont have any messages from Steam @Muppet
And what does 2137 mean @Propolki09

[KalGimpa]

you need to be logged out of steam and on a secure device to start.

make sure to follow the guide from the start. lock the account and then slowly go through and read the guide.

at every step there is something along the lines of

"i no longer have access to..."

and then gives an option. eventually you will get to support and they will walk you through what they need to give you back your account

[Lilim]

Początkowo opublikowane przez indureiner:

And what does 2137 mean @Propolki09

Just a badge spammer. You can ignore them.