Összes téma > Steam fórumok > Help and Tips > Téma részletei
Can't create account because of Captcha glitch
Man, this is absolutely disgusting... My friend doesn't have Steam account and he asked me to help him to create it. So, we're trying to create, but captcha is clearly glitched. I tried listening, but it doesn't work either, I get this message:

'Your computer or network may be sending automated queries. To protect our users, we can't process your request right now. For more details visit our help page."

Then, I tried from my mobile phone browser and at least I can listen to words, but even if I put it correctly, it still gives me error. Basically we're unable to register on Steam. This needs to be fixed. It's atrocious and painful to register...
Legutóbb szerkesztette: Dean; 2022. szept. 9., 2:54
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Dean eredeti hozzászólása:
Guys, I finally fixed this problem! Sadly Steam support wasn't useful and I solved it myself. So, guys, if you're facing this problem, this is what you need to do: Install this chrome extension:... and then try with it. After that it should work.

Just in case, it violates both Steam SSA and Google TOS:

You may not use Cheats, automation software (bots), mods, hacks, or any other unauthorized third-party software, to modify or automate any Subscription Marketplace process, the process of Steam account creation or otherwise in interacting with or controlling the processes or user interface of Steam, except to the degree expressly permitted.

Source: https://store.steampowered.com/subscriber_agreement

Software in Google services...
You may not copy, modify, distribute, sell, or lease any part of our services or software...

Before taking action as described below, we’ll provide you with advance notice when reasonably possible, describe the reason for our action, and give you an opportunity to fix the problem, unless we reasonably believe that doing so would:...
- compromise an investigation;
- compromise the operation, integrity, or security of our services...

Google reserves the right to suspend or terminate your access to the services or delete your Google Account if any of these things happen:...
- we reasonably believe that your conduct causes harm or liability to a user, third party, or Google - for example, by hacking, phishing, harassing, spamming, misleading others, or scraping content that doesn’t belong to you...

Source: https://policies.google.com/terms



Instead, you might want to try to find an actual issue source and solution, and in such case, is it possible that something local interferes with the process (e.g. security solution like an anti-virus, firewall, browser extension)?
Have you tried reproducing the issue in in both a different general browser (e.g. Google Chrome) and the Steam desktop launcher/client? If so, does the network has any Virtual Private Network (VPN) applied? If it does, have you tried to add an exception or temporarily disable it? Does the same issue appear on another machine if available?
Is it possible that the the issue is associated with the current IP address which is marked suspicious on either Steam or Google end? Have you tried a different network in the same city/region (e.g. cellular or public but trustful enough Wi-Fi) with an actually different IP address? Please try using a general browser with incognito mode enabled if possible in order to try to decrease possible local issues like browser extension malfunctions.
Have you checked out Steam launcher/client and browser network/general logs (e.g. ".../Steam/logs/connection_log.txt" file and browser - DevTools or similar)? Do all captcha related requests succeed?
Have you tested the issue in a new temporary environment (either virtual or not)?

The following web page may be used for verifying a working captcha in your network I believe at least for a short period while investigating: https://google.com/recaptcha/api2/demo



Currently, Steam uses an outsourced challenge–response test service - Google ReCaptcha. The service has various security components applied to the solution in addition to Turing tests, including traffic analyzes, local environment tests, public data references (e.g. spam/VPN/restricted network nodes). Since the actual verification process is not disclosed by Google for security reasons, the issue may be interrelated with various circumstances, and an initial manual search for a solution by a process of elimination should help find the issue source.

The blocking might be related to your use of a VPN browser plugin or program... Some VPNs send traffic that violates the law or websites' terms of service... I would suggest:
- 1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification;
- 2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google;
- 3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool.

Source: https://support.google.com/websearch/thread/121453069 [modified, formatted]

By default only the most suspicious traffic will be prompted to solve a captcha.

Source: https://developers.google.com/recaptcha/docs/versions

reCAPTCHA Enterprise is built on the existing reCAPTCHA API and it uses advanced risk analysis techniques to distinguish between humans and bots.

Source: https://cloud.google.com/recaptcha-enterprise/docs/overview

...works by using advanced risk analysis strategies to distinguish legitimate inventory purchases from fake ones... uses an adaptive risk analysis engine to keep automated software from engaging in abusive activities...

Source: https://services.google.com/fh/files/misc/owasp_handbook_again.pdf

It's worth to mention that some web pages on Steam may include a visually hidden captcha (e.g. Google ReCaptcha v3) as an additional request verification step to eliminate possible automation, hence why network and environment may affect the procedure, too.

Please have a pleasant time and stay safe! :sparkles:



Related:
https://google.com/chrome/cleanup-tool/index.html
https://developers.google.com/recaptcha/docs/v3
https://cloud.google.com/recaptcha-enterprise/docs/compare-versions
Legutóbb szerkesztette: /\ngel; 2022. szept. 12., 8:38
Open Microsoft Edge. Open Steampowered website. Login with Microsoft edge web browser. It sounds crazy, but it works. Unfortunately something is wrong with Chrome and the Captcha. try it and let me know if it worked for you :)
Terciel4575 eredeti hozzászólása:
Open Microsoft Edge. Open Steampowered website. Login with Microsoft edge web browser. It sounds crazy, but it works. Unfortunately something is wrong with Chrome and the Captcha. try it and let me know if it worked for you :)

The specific issue this topic was opened about has long been fixed. Using alternative browsers didn't help back then. It's possible that there is another issue again affecting chrome specifically, but then there has to be another topic about it, because it's not the same.
smithandcherryapps eredeti hozzászólása:
Terciel4575 eredeti hozzászólása:
Open Microsoft Edge. Open Steampowered website. Login with Microsoft edge web browser. It sounds crazy, but it works. Unfortunately something is wrong with Chrome and the Captcha. try it and let me know if it worked for you :)

The specific issue this topic was opened about has long been fixed. Using alternative browsers didn't help back then. It's possible that there is another issue again affecting chrome specifically, but then there has to be another topic about it, because it's not the same.


I ended up having this issue, and nothing I tried in the comments worked for me. It turned out to be a browser issue. I switched which Browser I was using, and it worked. Not saying peoples solutions didn't work for anyone else, I am just saying what worked for me.
Terciel4575 eredeti hozzászólása:
smithandcherryapps eredeti hozzászólása:

The specific issue this topic was opened about has long been fixed. Using alternative browsers didn't help back then. It's possible that there is another issue again affecting chrome specifically, but then there has to be another topic about it, because it's not the same.


I ended up having this issue, and nothing I tried in the comments worked for me. It turned out to be a browser issue. I switched which Browser I was using, and it worked. Not saying peoples solutions didn't work for anyone else, I am just saying what worked for me.

Cool, I'm glad switching browser solved the issue you were having. My point was, that probably a new topic would have been more appropriate as this is an old one, but since you have also found this searching for solutions, I guess it's fine.

Btw the first thing I try if something doesn't work on a page is trying it in incognito mode (because it means a clear cache), then I try another browser. Popularizing this approach can be useful, but when the issue is entirely on server side, there is absolutely nothing you can do about it, and unfortunately that also happens sometime.
Anyone ever figure this out I have a brand new pc that I’ve wasted an hour on trying to make a account this is ridiculous
I'm having the same problems as everyone else above. Frustrating!
frankel eredeti hozzászólása:
Anyone ever figure this out I have a brand new pc that I’ve wasted an hour on trying to make a account this is ridiculous
jonasei eredeti hozzászólása:
I'm having the same problems as everyone else above. Frustrating!

Either clear cache and cookies on said browser. Or try using another browser. If using any extension ensure that not causing a problems., and lastly ensure not blocking things for the captcha.
Dr.Shadowds 🐉 eredeti hozzászólása:
frankel eredeti hozzászólása:
Anyone ever figure this out I have a brand new pc that I’ve wasted an hour on trying to make a account this is ridiculous
jonasei eredeti hozzászólása:
I'm having the same problems as everyone else above. Frustrating!

Either clear cache and cookies on said browser. Or try using another browser. If using any extension ensure that not causing a problems., and lastly ensure not blocking things for the captcha.

And multiple people with this problem have responded that this does not work. We have tried different browsers (including Edge), different devices, cleared caches and disabled add-ons and more and Steam just isn't interested in accepting the captcha.
Legutóbb szerkesztette: Beer Wizard; 2023. dec. 27., 0:43
that one guy eredeti hozzászólása:
Dr.Shadowds 🐉 eredeti hozzászólása:


Either clear cache and cookies on said browser. Or try using another browser. If using any extension ensure that not causing a problems., and lastly ensure not blocking things for the captcha.

And multiple people with this problem have responded that this does not work. We have tried different browsers (including Edge), different devices, cleared caches and disabled add-ons and more and Steam just isn't interested in accepting the captcha.
If those doesn't work next set of steps is trying this.

- flush your DNS using CMD commands.

- Try using your mobile instead, and use your mobile data instead of your home network.

- Try checking your DNS, if using default use something else like CloudFlare...

These are to try resolve issue on user end, there nothing can do beyond user end because it something can only send request to steam for help but support may not be able to help either as they can't create accounts for others, and only valve has access to back end of servers.
same problem it claims i'm "automating the requests"
For everyone who is still encountering this problem: I used chrome extension called "reCAPTCHA Solver" and it fixed this problem.
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Összes téma > Steam fórumok > Help and Tips > Téma részletei
Közzétéve: 2022. szept. 9., 2:48
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