help.steampowered.com is not working

[xAstroBoy]

Im trying to see a ticket reply there, but is saying

An error occurred trying to handle that request. Please give us a few minutes and try again.

is been 2 hours.

Pretty sure steam is unaware of this bug because there's no way to report it.

[76561199375864169]

THIS !!!

[Elisita]

Same here

[aptrn]

Same issue, cannot see the reply to my ticket. Has been 8 hours now.

Of course I tried different browsers, cleaning cache and cookies, connecting from the steam client and from other internet connections (phone internet data, other WiFis).

Same issue everywhere, maybe the support service is exceptionally cluttered at the moment.

[76561199375864169]

Originally posted by aptrn:

Same issue, cannot see the reply to my ticket. Has been 8 hours now.

OH NO its 8 hours already ???? how is this not blowing up on reddit and here too ? no sense. Does Valve even know about it ? bc like i got the answer for my ticket just 1 hour ago that means they think its still working but you now tell me that this problem has been around for 8 hours now how is this possible ?????

[Welz]

Same for me, i'm on 4 hours :(

[aptrn]

I've been waiting for a reply on my issue for 3.5 days and last night I finally got a response.
I instantly replied and this morning I noticed I had a new reply on the issue. But of course I could never read it because of the error above. It was stating last update was 4 hours earlier, so the problem is on since at least 4 hours.

I'm sure everything will be solved on their side in some time, opening new tickets would just keep overloading the support service I guess.

I'll just patiently wait, updating here as soon as I notice anything different.

[76561199375864169]

Originally posted by aptrn:

I've been waiting for a reply on my issue for 3.5 days and last night I finally got a response.
I instantly replied and this morning I noticed I had a new reply on the issue. But of course I could never read it because of the error above. It was stating last update was 4 hours earlier, so the problem is on since at least 4 hours.

I'm sure everything will be solved on their side in some time, opening new tickets would just keep overloading the support service I guess.

I'll just patiently wait, updating here as soon as I notice anything different.

I rly just hope they know about the issue. bc when u say its at least 4 hours and i just got a response email 1 1/2 hours ago it looks like they dont even know we cannot open the answers/ tickets anymore at all. why shopuld they send answers if they know we cant see them ?
rly hope they fix it fast

[xAstroBoy]

Originally posted by KETA.warrior:

Originally posted by aptrn:

I've been waiting for a reply on my issue for 3.5 days and last night I finally got a response.
I instantly replied and this morning I noticed I had a new reply on the issue. But of course I could never read it because of the error above. It was stating last update was 4 hours earlier, so the problem is on since at least 4 hours.

I'm sure everything will be solved on their side in some time, opening new tickets would just keep overloading the support service I guess.

I'll just patiently wait, updating here as soon as I notice anything different.

I rly just hope they know about the issue. bc when u say its at least 4 hours and i just got a response email 1 1/2 hours ago it looks like they dont even know we cannot open the answers/ tickets anymore at all. why shopuld they send answers if they know we cant see them ?
rly hope they fix it fast

Problem im pretty sure they are unaware of this bug because there's no way to report it.

[76561199375864169]

Originally posted by xAstroBoy:

Originally posted by KETA.warrior:

I rly just hope they know about the issue. bc when u say its at least 4 hours and i just got a response email 1 1/2 hours ago it looks like they dont even know we cannot open the answers/ tickets anymore at all. why shopuld they send answers if they know we cant see them ?
rly hope they fix it fast

Problem im pretty sure they are unaware of this bug because there's no way to report it.

EXACTLY

[xAstroBoy]

i posted this, but is "pending approval" https://www.reddit.com/r/Steam/comments/xk0cr6/steam_support_ticket_system_is_broken/

The r/steam staff didnt approve it for over 1 h. BRUH.

[BrittTheFurry]

Yep, same thing here, waiting for a long time and I have an urgent request to replace hardware that I need for streaming

[xAstroBoy]

Originally posted by BrittTheFurry:

Yep, same thing here, waiting for a long time and I have an urgent request to replace hardware that I need for streaming

i want to RMA a pair of index controllers, and io can't see because of this issue.

[BrittTheFurry]

Originally posted by xAstroBoy:

Originally posted by BrittTheFurry:

Yep, same thing here, waiting for a long time and I have an urgent request to replace hardware that I need for streaming

i want to RMA a pair of index controllers, and io can't see because of this issue.

I have to replace the right controller after it started to register false input on the trigger sensor. I just sent an email straight to valve to fix their support

[76561199375864169]

Originally posted by xAstroBoy:

i posted this, but is "pending approval" https://www.reddit.com/r/Steam/comments/xk0cr6/steam_support_ticket_system_is_broken/

The r/steam staff didnt approve it for over 1 h. BRUH.

I just made a post about this too and wrote with a moderator but they also dont approve my post. Just told me i should post in Community support thread instead which makes no sense

[Jack-o-Lantern]

I did just updated a ticket.. now looks working for me