[Update/Resolved?]Jedi: Fallen Order Someone linked their EA account to my steam account now I can't play EA games bought through Steam

[Nodinfloww]

So I bought Jedi: Fallen Order when it first released. But am not unable to play it. I posted a review under the game stating what happened as a warning not to buy EA games through Steam. That warning is below:

"The Reasoning is as follows:

I got this game when it first released. It was a really good, if not infuriating, game. Story and Gameplay wise. But I was unlucky enough to have my account hacked or something, because the next day I tried to play it I got a message when logging in saying that my Steam account is linked to a different EA account and to, "Please log in using the email address su*****@gmail.com". Now I have had the same email address since I made an email address and it does not start with 'SU' at all and never has.

I tried to contact EA costumer service about un-linking the rando that is stealing my game, but they told me that they do not have the rights to un-link other services accounts from their's. Completely understandable I guess, so I sent a ticket to Steam Customer support after calling valve, select the OPTION to get support with steam accounts, having a robot lady tell me that steam doesn't have phone support, and then hanging up on me. Utterly wasting the $4 a minute Japanese international phone calls cost.

So if you want to play this game I would recommend getting it through ORIGIN, or risk some ♥♥♥♥♥♥♥ robbing you and being able to do nothing at all about it. Now, I am unsure if this means I can no longer buy EA games through steam, but I will post a thread with what happens with this situation and this post so other people can see what is required if the same thing happens to them."

I am going to post what happens with this situation in this thread, in the hopes that someone with the same issue is able to find it and fix the problem faster/easier than I am. Or that the very(and unfortunate) least not waste their time trying.

19 Nov, 2019:
First update: Because I spent the first day the game came out playing it for 6 hours, I am unable to get a refund... This would make since if the game was still playable, or even if more than 5 days had pasted since I purchased it. But be fair, the game isn't playable because of a different source of logging in, not because my computer can't play it or some weird bug. Granted, it only took 2 hours to tell me I can't get a refund, and I am still unsure if anyone even saw the Help Ticket I made to fix the issue. But that is just me being frustrated really...
Hopefully steam can help me out so I can at least keep playing.

23 Nov, 2019:

Well, I got word from Steam Support that they were "unable to unlink/link accounts from third parties" and that I should contact EA again.

I did and this is where the craziness began. The person I talked to wanted to know my Steam name aswell as my email. I gave it to him and he told me there were two accounts that use my email. So he picked one and disabled the account and changed the password. This is where I will state that I was on my actual account. He asked me to set up 2 step verification. I did and when he went to check he told me that it was still not set up. I was really confused as I was staring at the on symbol. I told him I would deactivate it and try again and I did. Still he could not see it. He then asked me to log in with my alternate email. And when I did... I found an account that was based in Russia with every EA game I have on Steam under this account. Now I am currently stationed in Japan, so I informed the EA rep of this and we came to the conclusion that we found the guy that had been stealing a lot more of my games than I thought.

What happened next is just... gold:
Basically the EA rep help me secure this guys account, change the email, region, password, Security questions, username, the whole sha-bang. Hell, even the profile pic. I asked him if he could just delete the account or remove my steam account from it and the guy said, " Here is what we just did: I disabled 'your' account. And reset your password. When we reactivated it we changed your email and set up 2 step authorization. 'Your' account is now secure". I asked him if this meant that I now have 2 Origin accounts... and the man said yes.

So basically this rando Russian guy stole my EA games I bought from Steam, so EA customer support gave me his whole ♥♥♥ account. 5 star rating in my book.


So in order to help those that have the same issue I did I would say that Steam Support can actually not help you. You WILL need to talk to EA customer support. They cannot unlink accounts (I will see if that is possible on my end now), but they sure as hell can give you another one.


I will post any other issues that arise, if anything does, but I think that that settles it?

Any opinions or worries about this are still welcome.

[Snapjak]

I call BS on Origin support, they're the ones that link to Steam, not Steam to Origin.

Uplay has always asked "Do you want to link this game on this account to Steam" or something similar, EA has no excuse not to be able to fix it.

[Nodinfloww]

Yeah, that is what I figured too. Which is why I contacted them first, but the two different people I talked to. Plus the SWTOR costumer service guy that the first person told me to contact said otherwise.

I thought that was weird as well because I haven't played SWTOR for going on 3 years now.

[Zekiran]

Are you 100% positive that you are on the right account, and that you didn't just do this yourself? Because... a lot of the times people come here claiming that their games are missing / wrong / where are they what's going on, it's because they're simply on the wrong account.

[Nodinfloww]

Yes. I have only ever used two emails. and the only difference was my newer one has a 1 at the end.

[Rodent Case]

I'm getting the same problem, i played about 6 hours of the game then the next time i tried to sign in i got the message "Your steam account is already linked with an EA account. Please login with ac*****@gmail.com to continue. i don't have an email address like that.
Tried making a new EA account and signing in with that, but i just get the same message and now the game is unplayable.

[Zekiran]

If this is happening to multiple people over different systems I am gonna suggest: it's on EA's side, and needs to be more reported there. They probably are doing something in their backend system that's screwing with your account links.

One person's I can see is just a glitch or something, but more than one... on the same game?

It's not steam, and it is highly unlikely to be "someone else" using your account info.

Guenolape be sure to send a support ticket over on EA for this. Even if they try and claim something otherwise, *you should do that*, to have evidence mounted on their end.

[Schmidge]

How did you manage to find his account though? I have the same situation but ea wont unlink cus i dont have access to the hackers email

[Muppet among Puppets]

You played the game first with steam and ea. And then someone could connect them with another ea account? But no one else could it again?

I am not sure i understand what happened.

[Nodinfloww]

@Polari,

I had two accounts, one was from my younger years. Each backup email was to the other account. So I gave him my older email (the one linked to steam) and boom.

[Nodinfloww]

@Muppet among Puppets,

I launched through steam, which caused the game to log in with my steam linked origin account. The origin account that was linked to steam was hacked. I did not know because the last game I played that was origin related was DA: Inquisition.

[Muppet among Puppets]

Regain access to the lost ea account

[K3nfloww]

This is 100% a legit hack. I have just caught someone from Ukraine opening tickets with EA and chatting with their tech support (which is outsourced overseas). They had to have been logged into my account. They are trying to convince the EA techs to disconnect my steam account from my EA account. From there they must pair their account with it and steal the games. My EA account stores each ticket he has created and stores the chat log on it. Luckily he couldn't answer any of my Account information or my secret questions, however he did HAVE MY PASSWORD. He gave it to the tech in the chat logs.

One of EA's way to prove its you is to make you do a whois on your ip and show them the report. He tried to tell them that I recently moved overseas, because he was coming up as Ukraine.

The guy even had other chat logs when another tech changed the email associated with the account for his "brother" in a separate instance so "why not do it for him too". He was telling them that he was me and that his email had been hacked also, so he couldn't receive the security code via email.

Be careful, this ain't a bug or a glitch. Its a hacker trying to hijack your account by linking it with their Steam in some way.