Can't access game on Steam store

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Cliff.uckingBooth Sep 7, 2018 @ 10:51am

I can watch every game on Steam store but when I write Ancestors Legacy, the game I just wanted to buy, there is just loading for like a 10 seconds and then steam writes: Error Code: -310 Failed to load web page (unknown error).
This can happen only to me I guess :( Is the problem on steam side or mine? Again I can access every game, only this game I can't. What the hell? Also I checked the PC and I have 0 viruses/malware
Thanks for answer

Last edited by Cliff.uckingBooth; Sep 7, 2018 @ 10:52am

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Showing 1-11 of 11 comments

AXGS Sep 7, 2018 @ 10:53am

same here with GTA IV, I cant buy it

cSg|mc-Hotsauce Sep 7, 2018 @ 10:54am

Steam > Settings > Web Browser >>> Delete cache and cookies

Wait for it to finish and restart Steam.

Would have been easier to scroll down the forum to view the dozens of other threads about this.

Last edited by cSg|mc-Hotsauce; Sep 7, 2018 @ 10:54am

Cliff.uckingBooth Sep 7, 2018 @ 10:57am

Scrolled all the way down and I don't see a single thread about this....Anyway thanks for the advice Im gonna try it

cSg|mc-Hotsauce Sep 7, 2018 @ 10:58am

Originally posted by CharlesFBronson:
Scrolled all the way down and I don't see a single thread about this....Anyway thanks for the advice Im gonna try it

Perhaps you have it on show only 15 threads at a time. This was about 20 threads down...

https://steamcommunity.com/discussions/forum/1/3317353727663838961/

zZzooey.exe Sep 7, 2018 @ 10:58am

Sometimes, certain gams are ''banned'' or ''unavailable'' to be purchased from licensed retailers in certain regions or countries. Maybe that is also a possibility.

cSg|mc-Hotsauce Sep 7, 2018 @ 10:59am

Originally posted by ん:
Sometimes, certain gams are ''banned'' or ''unavailable'' to be purchased from licensed retailers in certain regions or countries. Maybe that is also a possibility.

Error 310 is a cache/cookies issue.

Cliff.uckingBooth Sep 7, 2018 @ 11:03am

I was able to access the game like a week ago so problem will be something else. Anyway I just tried to delete the cookies and cache and it works again! Thanks !

cSg|mc-Hotsauce Sep 7, 2018 @ 11:03am

Originally posted by CharlesFBronson:
I was able to access the game like a week ago so problem will be something else. Anyway I just tried to delete the cookies and cache and it works again! Thanks !

The issue happened right after the store update on the 5th when they did this...

https://steamcommunity.com/games/593110/announcements/detail/1708442022337025126