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cyndi♥™ Aug 25, 2022 @ 5:16pm
Got hacked? Purchased item from steam market with overpriced ?
Got my new pc few days ago. Everything was setup properly. One day I just on the pc, like usual the steam has auto login as default settings.

When i get back from work, I saw my account's wallet purchased a Dota 2 item from the marketplace.

How do I get support from steam?

*NOTE: My account has steam guard, security shield is green. I do not understand how I got hack? Anyone experience this before ?
Thank you
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Showing 1-15 of 64 comments
Ç!イ!乙3η-メ Aug 25, 2022 @ 5:27pm 
Do these steps as it sounds like your account is compromised... number 5 is important make sure the text field is empty.

DO NOT TRADE ANYTHING TO ANOTHER ACCOUNT.

1. Scan for malware. You can download the free Malwarebytes here https://www.malwarebytes.com/
2. Deauthorize all other devices here https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App here https://store.steampowered.com/twofactor/manage
5. Revoke/Delete the API key here https://steamcommunity.com/dev/apikey (the API key text box should be empty)

------------------------

In future if a site asks you to log in via steam log into this address first:

https://store.steampowered.com/login/

Once logged in refresh the page that is asking you to login via steam using f5. If it is a legit page it will ask you to confirm by clicking a button..

If after you refresh the page still asks for your login details then it is not legit.
Last edited by Ç!イ!乙3η-メ; Aug 25, 2022 @ 5:28pm
✨Saint✨ Aug 25, 2022 @ 5:27pm 
Is your PC protected?. They do not hack your Steam account, they hack your PC, that gives access to all sort of things.

Here is some info:

https://blog.f-secure.com/how-to-secure-steam-account/

Secure your Steam account asap.

:saint:
cyndi♥™ Aug 25, 2022 @ 6:10pm 
Originally posted by Ç!イ!乙3η-メ:
Do these steps as it sounds like your account is compromised... number 5 is important make sure the text field is empty.

DO NOT TRADE ANYTHING TO ANOTHER ACCOUNT.

1. Scan for malware. You can download the free Malwarebytes here https://www.malwarebytes.com/
2. Deauthorize all other devices here https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App here https://store.steampowered.com/twofactor/manage
5. Revoke/Delete the API key here https://steamcommunity.com/dev/apikey (the API key text box should be empty)

------------------------

In future if a site asks you to log in via steam log into this address first:

https://store.steampowered.com/login/

Once logged in refresh the page that is asking you to login via steam using f5. If it is a legit page it will ask you to confirm by clicking a button..

If after you refresh the page still asks for your login details then it is not legit.

Thanks buddy. I guess anyhow steam won't be refunding me the funds, as the money goes to marketplace not to store or something else. Bad day for me.
Ç!イ!乙3η-メ Aug 25, 2022 @ 7:09pm 
Hopefully you have secured your account and your API key is now empty (if it was not before).

I wouldn't hold much hope for a refund or return of anything from a compromised account as there is no proof you did not let a buddy login in from another location (not saying you did but you get the idea)...

Just be more careful where you log in using your steam credentials.
Last edited by Ç!イ!乙3η-メ; Aug 25, 2022 @ 7:13pm
Hamless Hog Aug 25, 2022 @ 7:42pm 
you didnt get hacked, someone had access to your account.
Wizardhermit Aug 25, 2022 @ 8:06pm 
Your account didn't get "hacked" it was hijacked.

Somewhere you were phished by entering all your account information into a scam website. These are usually 3rd party trading sites. This is in no way Steams fault, the blame is 100% on you.

What happens is that scammers create a fake Steam login page, and then lures people to the page.
When the user then enters their username/password, the scammer simply uses them to login themselves.

What every steam user needs to learn is to NEVER use their account to login anywhere other that the actual steam client (or web site).

Typical methods for luring you to a fake steam login:

* Setup a website, and offer users free stuff. User logs in and loses their account.

* A "friend" sends a message asking you to vote for their team in some tournament, usually CSGO, DOTA2 or other popular games, via a link. User logs in and loses their account.

* Someone leaves a comment on your profile, saying how you should join their CSGO team by following a link. User logs in and loses account.
Shinoskay Aug 25, 2022 @ 8:37pm 
Originally posted by Claire:
Got my new pc few days ago. Everything was setup properly. One day I just on the pc, like usual the steam has auto login as default settings.

When i get back from work, I saw my account's wallet purchased a Dota 2 item from the marketplace.

How do I get support from steam?

*NOTE: My account has steam guard, security shield is green. I do not understand how I got hack? Anyone experience this before ?
Thank you
this is why its probably a bad idea to keep steam accounts logged in. I do it sometimes too, but still.

someone can remote access your computer, or compromise it so they can send it commands.

this would allow them to tell your computer to buy something as if you yourself told it.

However, unless they baught it as a gift for another account, it doesnt make sense for a hacker to just hack your steam and buy a thing. It's more likely someone you know, or you, purchased dota 2.

Another way to further insure someone else doesnt purchase things on your steam is to not have available credits or to make sure you dont have your card information saved.
DROSIS Aug 25, 2022 @ 11:06pm 
Originally posted by Claire:
Got my new pc few days ago. Everything was setup properly. One day I just on the pc, like usual the steam has auto login as default settings.

When i get back from work, I saw my account's wallet purchased a Dota 2 item from the marketplace.

How do I get support from steam?

*NOTE: My account has steam guard, security shield is green. I do not understand how I got hack? Anyone experience this before ?
Thank you
maybe someone irl did that lol, your wife or something like that
cyndi♥™ Aug 26, 2022 @ 3:36am 
Originally posted by Wizardhermit:
Your account didn't get "hacked" it was hijacked.

Somewhere you were phished by entering all your account information into a scam website. These are usually 3rd party trading sites. This is in no way Steams fault, the blame is 100% on you.

What happens is that scammers create a fake Steam login page, and then lures people to the page.
When the user then enters their username/password, the scammer simply uses them to login themselves.

What every steam user needs to learn is to NEVER use their account to login anywhere other that the actual steam client (or web site).

Typical methods for luring you to a fake steam login:

* Setup a website, and offer users free stuff. User logs in and loses their account.

* A "friend" sends a message asking you to vote for their team in some tournament, usually CSGO, DOTA2 or other popular games, via a link. User logs in and loses their account.

* Someone leaves a comment on your profile, saying how you should join their CSGO team by following a link. User logs in and loses account.

The main thing is that I don’t even use 3rd party trading website. Have not been accepting friend requests since 2 years ago, you probably can see my profile don’t even have any links in it
cyndi♥™ Aug 26, 2022 @ 3:37am 
Originally posted by Hogarth:
you didnt get hacked, someone had access to your account.

Like how? Only my dad is in the house 😂
Splash Colour Aug 26, 2022 @ 7:24am 
Originally posted by Claire:
Originally posted by Hogarth:
you didnt get hacked, someone had access to your account.

Like how? Only my dad is in the house 😂
One question, did you put in any buy orders in the past? because people sometimes do that and when it comes to having funds in their wallet, the market place item hits the price and can trigger a auto purchase.
Supafly Aug 26, 2022 @ 7:36am 
New PC but what did you do with your old PC? If that was also set to automatically login to Steam and someone had access to the PC or just the drive then they'd have had access to your account.
cyndi♥™ Aug 26, 2022 @ 7:44am 
Originally posted by Supafly:
New PC but what did you do with your old PC? If that was also set to automatically login to Steam and someone had access to the PC or just the drive then they'd have had access to your account.

Old pc do not have steam anymore. This is a completely new build pc.
cyndi♥™ Aug 26, 2022 @ 7:49am 
Originally posted by Splash Colour:
Originally posted by Claire:

Like how? Only my dad is in the house 😂
One question, did you put in any buy orders in the past? because people sometimes do that and when it comes to having funds in their wallet, the market place item hits the price and can trigger a auto purchase.

Nope bro, I will take it as my bad day. As i've look up many reddit post or discussion. Steam do not reverse or refund anymore from market purchase.

Like I said, I did not trading on 3rd party sites, links on profile, friend requests or letting friends know my steam account's password. Login steam during evening and got hijacked during night time when i was away.

Highly possible could be malware; nonetheless could do much. I don't understand how the bot account able to list items on marketplace. That account has 0 game play hours and level 0. It's basically like a new account
KalGimpa Aug 26, 2022 @ 7:51am 
Originally posted by Claire:
Originally posted by Supafly:
New PC but what did you do with your old PC? If that was also set to automatically login to Steam and someone had access to the PC or just the drive then they'd have had access to your account.

Old pc do not have steam anymore. This is a completely new build pc.


the short version is you more than likely visited a site that has your steam info and they took your stuff

somewhat longer one is that phishing is the number one way that people are losing their accounts

they either log into one of these sites that offer free stuff

log into a page thinking it is a steam page, usually by clicking a ling from a shady source

they gave their info to someone they thought was steam because of a scam

it is possible that you have a virus/keylogger on your computer, but seeing as you say it is a new setup, it would have had to have been there before and they already had your info, or you carried it over with something from the old one
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Date Posted: Aug 25, 2022 @ 5:16pm
Posts: 64