purchasing failed money debited and money not refunded

[Cool_Daddy001]

its been 1 day i purchase among us my money had been debited and it is not in library also not recived in my paytm vallet or steam

[Bee🐝]

What’s the status of the transaction on Steam?

[Cool_Daddy001]

there was 1 pending transcaction I canceled it and i recived an email that the transaction is failed but they didn't tell the money will be refunded and when i check my paytm there is no money refunded

[Cool_Daddy001]

not also in my steam wallet

[Supafly]

If a pending transaction is cancelled there is nothing to refund because the transaction was cancelled.

When a payment is pending the money hasn't been transferred. The funds in your account would be pending and a hold placed on them so you can't use those funds. As transaction was cancelled the pending status was removed and that means the funds hold was also removed allowing you access to that money again. Money never left your account so there is nothing to refund.

[Cool_Daddy001]

i think it is because i tried multiple times and it is one of those

[Cool_Daddy001]

but the last my money got debited and it said transaction failed after few seconds

[Supafly]

READ what you wrote.

Originally posted by sharmamayankpune118:

there was 1 pending transcaction I canceled it and i recived an email that the transaction is failed but they didn't tell the money will be refunded and when i check my paytm there is no money refunded

You cancelled a transaction. If they didn't get your money because you cancelled it why are you expecting them to tell you about a refund?

Check your bank statements and you'll see the money never left because you cancelled the transaction

[Cool_Daddy001]

because i have my slip from bank that my money has been debited

[Cool_Daddy001]

and also recived the same message from bank

[Cool_Daddy001]

if you want i can send you the ss from my bank's app

[Supafly]

Then you're not explaining clearly and/or mixing up because you mention trying purchase multiple times.

I stand by what I said. You cancelled a transaction. If cancelled the money never left your account and their is nothing to refund. As for the potential of another sale that did take funds from your account you need to contact Steam Support to find out whats going on.

Go here. Select the purchase and choose I have a question and explain the issue, clearly.
https://help.steampowered.com/en/wizard/HelpWithPurchase

[Cool_Daddy001]

thanks i respect you but also understand my condition
please help me in how much time steam refunds money

[Supafly]

Changes but current stats are here
https://store.steampowered.com/stats/support

If you changed details on the account it can delay refunds by 3 days........thats before support even look at the request

[Cool_Daddy001]

where is request i am new to steam

[Cool_Daddy001]

will i recieve it in mmy paytm wallet or steam wallet