Where is the live chat support?

[Cypherous]

Because i have an issue that needs to actually be explained to someone in real time because they are unable to understand the issue via a steam refund request, hence i need to contact a member of staff properly and have an actual conversation with them to explain the issue

[Cathulhu]

There is none. Feel free to file a manual ticket by doing this:
Steam Support --> A Purchase --> Select Purchase --> I have a question

But don't expect a different outcome when you are no longer eligible for a refund.

[Cypherous]

Originally posted by Cathulhu:

There is none. Feel free to file a manual ticket by doing this:
Steam Support --> A Purchase --> Select Purchase --> I have a question

But don't expect a different outcome when you are no longer eligible for a refund.

The issue is i am eligible for a refund, but it requires the agent spend more than 5 seconds looking at the support ticket, which is the reason i need to actually get in touch with someone to explain the issue properly, they are denying it based on playtime but seem to be unable to understand that all that playtime was prior to the purchase because the multiplayer portion of the game was always free to play, its the single player side of the game which needs to be refunded and that has under 2 hours playtime on it

[Cathulhu]

I don't see any game with less than two hours of runtime and less than two weeks of ownership on your account.
Which game are you talking about?

All playtime counts.

[Brian9824]

Originally posted by Cypherous:

Originally posted by Cathulhu:

There is none. Feel free to file a manual ticket by doing this:
Steam Support --> A Purchase --> Select Purchase --> I have a question

But don't expect a different outcome when you are no longer eligible for a refund.

The issue is i am eligible for a refund, but it requires the agent spend more than 5 seconds looking at the support ticket, which is the reason i need to actually get in touch with someone to explain the issue properly, they are denying it based on playtime but seem to be unable to understand that all that playtime was prior to the purchase because the multiplayer portion of the game was always free to play, its the single player side of the game which needs to be refunded and that has under 2 hours playtime on it

As told to a manual ticket, the automated ticket will get closed automatically

[Cypherous]

Originally posted by Cathulhu:

I don't see any game with less than two hours of runtime and less than two weeks of ownership on your account.
Which game are you talking about?

All playtime counts.

See this is why it needs an actual discussion with a support agent

The playtime is not accurate because the game has FREE TO PLAY multiplayer

The game in question is halo infinite, the multiplayer side is entirely free, you have to pay to unlock the single player campaign, i have under 2 hours playtime of the actual campaign, it would be literally impossible to have racked up 29 hours of playtime between the time of purchase and the refund request

So yeah this is why it needs an actual discussion with a member of the support team to explain the actual issue

[Cathulhu]

Again, all playtime counts.
Do not expect a different response through your manual ticket.

[Brian9824]

Originally posted by Cypherous:

Originally posted by Cathulhu:

I don't see any game with less than two hours of runtime and less than two weeks of ownership on your account.
Which game are you talking about?

All playtime counts.

See this is why it needs an actual discussion with a support agent

The playtime is not accurate because the game has FREE TO PLAY multiplayer

The game in question is halo infinite, the multiplayer side is entirely free, you have to pay to unlock the single player campaign, i have under 2 hours playtime of the actual campaign, it would be literally impossible to have racked up 29 hours of playtime between the time of purchase and the refund request

So yeah this is why it needs an actual discussion with a member of the support team to explain the actual issue

Again there is none, as told make a manual ticket, you can't use the automated refund in cases like this.

Originally posted by Cathulhu:

There is none. Feel free to file a manual ticket by doing this:
Steam Support --> A Purchase --> Select Purchase --> I have a question

[Brian9824]

Originally posted by Cathulhu:

Again, all playtime counts.
Do not expect a different response through your manual ticket.

Ehh if he does a manual ticket and in that scenario he has a decent shot of a refund, but yeah not guaranteed

[Cypherous]

Originally posted by brian9824:

Originally posted by Cypherous:

See this is why it needs an actual discussion with a support agent

The playtime is not accurate because the game has FREE TO PLAY multiplayer

The game in question is halo infinite, the multiplayer side is entirely free, you have to pay to unlock the single player campaign, i have under 2 hours playtime of the actual campaign, it would be literally impossible to have racked up 29 hours of playtime between the time of purchase and the refund request

So yeah this is why it needs an actual discussion with a member of the support team to explain the actual issue

Again there is none, as told make a manual ticket, you can't use the automated refund in cases like this.

Originally posted by Cathulhu:

There is none. Feel free to file a manual ticket by doing this:
Steam Support --> A Purchase --> Select Purchase --> I have a question

Yeah i've already done it but i was hoping there was a far more efficient way, because its still likely to result in weeks worth of back and forth waiting for the agent to respond to the ticket with a copy and paste answer then getting them to read it properly then explaining it all to them, all the while i can't touch the free multiplayer anymore because they will try to hold that against me

[Brian9824]

Manual ticket usually takes 1-3 days. If they say no, you can't really appeal it as you are technically past the refund. It's just a grey area with the MP aspect

[Cypherous]

Originally posted by brian9824:

Manual ticket usually takes 1-3 days. If they say no, you can't really appeal it as you are technically past the refund. It's just a grey area with the MP aspect

Issue is it shouldn't BE a grey area to begin with, its extremely easy to spot because steam knows when i first installed a game and when i purchased content, even a basic PHP script can handle something that simple

[Brian9824]

Originally posted by Cypherous:

Originally posted by brian9824:

Manual ticket usually takes 1-3 days. If they say no, you can't really appeal it as you are technically past the refund. It's just a grey area with the MP aspect

Issue is it shouldn't BE a grey area to begin with, its extremely easy to spot because steam knows when i first installed a game and when i purchased content, even a basic PHP script can handle something that simple

All playtime counts, even playtime from before you buy it if it had free weekends for instance. So it's on purpose. Now it's just a bit more grey because the MP and SP are same exe, but different.

[Cypherous]

Originally posted by brian9824:

Originally posted by Cypherous:

Issue is it shouldn't BE a grey area to begin with, its extremely easy to spot because steam knows when i first installed a game and when i purchased content, even a basic PHP script can handle something that simple

All playtime counts, even playtime from before you buy it if it had free weekends for instance. So it's on purpose. Now it's just a bit more grey because the MP and SP are same exe, but different.

Right but the point is that playtime shouldn't count for anything, you didn't own the product in question, hence why i said it shouldn't be a grey area its very straight forward and black and white in this case, steam just makes it grey when they shouldn't have to

[J4MESOX4D]

Your query can be submitted in a manual ticket and everything be explained in there.

[Brian9824]

Originally posted by Cypherous:

Originally posted by brian9824:

All playtime counts, even playtime from before you buy it if it had free weekends for instance. So it's on purpose. Now it's just a bit more grey because the MP and SP are same exe, but different.

Right but the point is that playtime shouldn't count for anything, you didn't own the product in question, hence why i said it shouldn't be a grey area its very straight forward and black and white in this case, steam just makes it grey when they shouldn't have to

Eh but it does, its part of their clearly defined rules, so again if they say no in the manual ticket thats it.