Scammers

[GrubyGrubasss]

You are bunch of thieves and scammers. Selling DLC, never delivering it and not refunding because I've been playing free to play version for longer than 2 hours. FK YOU hope you go bankrupt!

[Brian9824]

Цитата допису gmajuuu:

Цитата допису brian9824:

Again you need to KEEP contacting them



Again blame EA, valve can't do anything about EA not giving you your item. For all Valve knows you got it and could be trying to scam them. Hence why you've been repeatedly told you have to contact EA.

Valve has nothing to do with it. You bought a non refundable item, and if it doesn't work you have to deal with EA as valve can't offer warranties on game time as they can't know if you've gotten it or not.

Well I gave up on contacting anyone from those companies, after over a week. I made this post just to fume out and it actually worked.
I did report this issue to consumer rights and awaiting their response.
In the end I lost just some cash, but Valve and EA lost trust of another of their consumer.
And about that non refundable part, if item hasn't been delivered at all, it doesn't matter. That's what I was told by one of the solicitors.
I just imagined a situation when you buy a pint of milk online, never got to you and seller refuses to refund because it went spoil in their warehouse, lol.

Again nothing to do with Valve, they are just the payment processor. Valve isn't going to give out refunds because then anyone could just buy game time, then claim to have never gotten it and then used valve to defraud game developers.

Also your solicitor is a complete moron who clealry has no grasp on all on how business, contracts, laws, or i'd wager basically ANYTHING works. You'd have gotten better advise asking a random squirrel in a tree.....

[davidb11]

Цитата допису brian9824:

Цитата допису gmajuuu:

Well I gave up on contacting anyone from those companies, after over a week. I made this post just to fume out and it actually worked.
I did report this issue to consumer rights and awaiting their response.
In the end I lost just some cash, but Valve and EA lost trust of another of their consumer.
And about that non refundable part, if item hasn't been delivered at all, it doesn't matter. That's what I was told by one of the solicitors.
I just imagined a situation when you buy a pint of milk online, never got to you and seller refuses to refund because it went spoil in their warehouse, lol.

Again nothing to do with Valve, they are just the payment processor. Valve isn't going to give out refunds because then anyone could just buy game time, then claim to have never gotten it and then used valve to defraud game developers.

Also your solicitor is a complete moron who clealry has no grasp on all on how business, contracts, laws, or i'd wager basically ANYTHING works. You'd have gotten better advise asking a random squirrel in a tree.....

Yeah. I don't get this. Bad lawyer gave him bad advice.

[GrubyGrubasss]

Цитата допису brian9824:

Цитата допису gmajuuu:

Well I do agree with your sentence but I never received anything so this doesn't apply to this issue.
I also agree (propably) its EAs fault, still I should be eligible for a refund throught seller not go around asking other companies that I never had any transactions with. Don't know if that makes sense to you.
And lastly I do agree 100% with you, lesson learned, fortunetly not very costly.

In this situation you would be eligible for a refund if you never received it.... FROM EA, not Steam.

Again the items are marked as non refundable by Valve because they can't revoke the game time, or see if you got it because it occurs outside of Steam.

EA on the other hand is capable of both since they control the game, hence why you have to talk to EA and why the item was listed on the store as being non refundable.

Valve PHYSICALLY can not revoke game time from any MMO as its under the sole control of the game developers

I understand that I'm not that dumb, but imagine I still paid to steam, my receipt clearly states my bank transfer went to steam so I believe it's only their responsibility to contact EA after my refund request. Not my fault they are listing games that they literally can't do anything about. Besides I wonder if EA even knows details they would need to send my refund to.

[GrubyGrubasss]

Цитата допису brian9824:

Цитата допису gmajuuu:

Well I gave up on contacting anyone from those companies, after over a week. I made this post just to fume out and it actually worked.
I did report this issue to consumer rights and awaiting their response.
In the end I lost just some cash, but Valve and EA lost trust of another of their consumer.
And about that non refundable part, if item hasn't been delivered at all, it doesn't matter. That's what I was told by one of the solicitors.
I just imagined a situation when you buy a pint of milk online, never got to you and seller refuses to refund because it went spoil in their warehouse, lol.

Again nothing to do with Valve, they are just the payment processor. Valve isn't going to give out refunds because then anyone could just buy game time, then claim to have never gotten it and then used valve to defraud game developers.

Also your solicitor is a complete moron who clealry has no grasp on all on how business, contracts, laws, or i'd wager basically ANYTHING works. You'd have gotten better advise asking a random squirrel in a tree.....

Free goverment solicitor so I'm not even supriced why you said that. In the end valve as a seller, payment processor, or galactic imperator was still in charge of debiting my bank account. Really not my fault for them to get into that shady business and definetly not up to me to sort it out for them as I already exhausted all the avaible venues, except for a legal one.

[Brian9824]

Цитата допису gmajuuu:

I understand that I'm not that dumb

Behaviour would seem to indiciate otherwise, such as repeatedly ignoring what EVERYONE is telling you, and repeatedly ignoring the fact that the item is clearly labeled as not eligible for a refund from Steam. That right there tells you that you have no legal recouse thru steam.

Цитата допису gmajuuu:

but imagine I still paid to steam, my receipt clearly states my bank transfer went to steam so I believe it's only their responsibility to contact EA after my refund request.

You would be wrong, its YOUR responsibility to contact EA, your refund request means nothing as the item isn't even refundable. YOU are the one who didn't recieve the item and have to explain to EA, provide information on your account that valve doesn't have info on, etc

Цитата допису gmajuuu:

Not my fault they are listing games that they literally can't do anything about. Besides I wonder if EA even knows details they would need to send my refund to.

No, but its your fault for not following up and contacting the right person. If EA blew you off then keep contacting them, escalate it, etc.

EA would ask for any info they need to refund, but they don't need your personal info to reverse a transaction, all they need is the transaction number that is in their database which is why again you need to keep asking EA to resolve the issue.

[Brian9824]

Цитата допису gmajuuu:

I already exhausted all the avaible venues, except for a legal one.

Yes because its 100% impossible to send EA another message, to ask to speak to another person, to email their customer support, to call them, to post on their help forums etc. We all know that your only ever allowed 1 oppurtunity to create a ticket and after that you are never allowed to contact EA ever again........

[GrubyGrubasss]

Цитата допису brian9824:

Цитата допису gmajuuu:

I understand that I'm not that dumb

Behaviour would seem to indiciate otherwise, such as repeatedly ignoring what EVERYONE is telling you, and repeatedly ignoring the fact that the item is clearly labeled as not eligible for a refund from Steam. That right there tells you that you have no legal recouse thru steam.

Цитата допису gmajuuu:

but imagine I still paid to steam, my receipt clearly states my bank transfer went to steam so I believe it's only their responsibility to contact EA after my refund request.

You would be wrong, its YOUR responsibility to contact EA, your refund request means nothing as the item isn't even refundable. YOU are the one who didn't recieve the item and have to explain to EA, provide information on your account that valve doesn't have info on, etc

Цитата допису gmajuuu:

Not my fault they are listing games that they literally can't do anything about. Besides I wonder if EA even knows details they would need to send my refund to.

No, but its your fault for not following up and contacting the right person. If EA blew you off then keep contacting them, escalate it, etc.

EA would ask for any info they need to refund, but they don't need your personal info to reverse a transaction, all they need is the transaction number that is in their database which is why again you need to keep asking EA to resolve the issue.

I think we are going in circles at this point now. I already contacted all parties, but trust me even Gandhi would run out of patience after several messages from them pointing fingers at each other and avoiding responsibilities.
Everyone here might be taking steam side, but everyone I talked to outside steam forum takes my side, so don't be smartypants please. If you want me to I can text you later when consumer rights department answers my report. Other than that I don't have anything more to say to you, it really feels like an argument between deaf and blind.

[GrubyGrubasss]

Цитата допису brian9824:

Цитата допису gmajuuu:

I already exhausted all the avaible venues, except for a legal one.

Yes because its 100% impossible to send EA another message, to ask to speak to another person, to email their customer support, to call them, to post on their help forums etc. We all know that your only ever allowed 1 oppurtunity to create a ticket and after that you are never allowed to contact EA ever again........

Oh yeah because all 9 emails sent just to EA only about refund (not accounting few earlier ones about my item) definetly falls into what you just said, not to mention two phonecalls which one of them was done today morning. Don't assume things just because it fits your narrative.

[Dr.Shadowds 🐉]

Цитата допису gmajuuu:

Цитата допису magicISO Sweden:

what game are you talking about ?

Star Wars the old republic 60 days DLC

Contact EA, they run, and manage the servers as well the "DLC".

Steam can not fix "DLC" as they do not own the game, they do not manage the game servers, nor can they fix it on their side which again EA servers, hence contact EA as they can fix this problem.

This isn't first time issue like this happen as issue EA themselves didn't bother correcting on Steam.

[Brian9824]

Цитата допису Dr.Shadowds 🐉:

Цитата допису gmajuuu:

Star Wars the old republic 60 days DLC

Contact EA, they run, and manage the servers as well the "DLC".

Steam can not fix "DLC" as they do not own the game, they do not manage the game servers, and not can they fix it on their side which again EA servers hence contact EA as they can fix this problem.

This isn't first time issue like this happen as issue EA themselves didn't bother correcting on Steam.

Forget it, I just unsubbed because OP doesn't want help, he wants to whine and play the victim rather then resolve his issue as he clearly refuses to listen to everyone and already knows the answer.

So if he's going to refuse to listen to everyone let him lose his money. Really hope he does try to sue Valve so they can send him their legal bill and be responsible for having to pay Valve thousands of dollars in legal fees as well as having his steam account shut down.

[GrubyGrubasss]

Цитата допису Dr.Shadowds 🐉:

Цитата допису gmajuuu:

Star Wars the old republic 60 days DLC

Contact EA, they run, and manage the servers as well the "DLC".

Steam can not fix "DLC" as they do not own the game, they do not manage the game servers, and not can they fix it on their side which again EA servers hence contact EA as they can fix this problem.

This isn't first time issue like this happen as issue EA themselves didn't bother correcting on Steam.

Done it already, after few days patience ran out and applied for refund from the seller which is steam, and I really do understand steam doesn't own any right for the game or extensions etc but its their listing and I paid to steam for the item. Well it's rather long story but the issue in the end is if steam knows there are issues on their side and they keep the game on listing to expand their player base than they also should take responsibilities. So far both EA and Steam been absolute crap about handling it (although gotta say steam support was far more responsive), either way waiting for reply from consumer right department.

[Dr.Shadowds 🐉]

Цитата допису gmajuuu:

Цитата допису Dr.Shadowds 🐉:

Contact EA, they run, and manage the servers as well the "DLC".

Steam can not fix "DLC" as they do not own the game, they do not manage the game servers, and not can they fix it on their side which again EA servers hence contact EA as they can fix this problem.

This isn't first time issue like this happen as issue EA themselves didn't bother correcting on Steam.

Done it already, after few days patience ran out and applied for refund from the seller which is steam, and I really do understand steam doesn't own any right for the game or extensions etc but its their listing and I paid to steam for the item. Well it's rather long story but the issue in the end is if steam knows there are issues on their side and they keep the game on listing to expand their player base than they also should take responsibilities. So far both EA and Steam been absolute crap about handling it (although gotta say steam support was far more responsive), either way waiting for reply from consumer right department.

There only little Steam can do, either refund, or not, they can't do anything else if it not made by Valve that the problem.

EA support can fix the problem, as this isn't the first time, and they're suppose to fix it as it their end.

If have contacted Steam support, and have explained full story of not being able to get it, and provide proof they may refund it. Ensure not using standard refund method, but actually making a manual ticket, either making it from the help section, or going to account history, select item, and choose "I have question about this purchase" and explain full issue.

[GrubyGrubasss]

Цитата допису Dr.Shadowds 🐉:

Цитата допису gmajuuu:

Done it already, after few days patience ran out and applied for refund from the seller which is steam, and I really do understand steam doesn't own any right for the game or extensions etc but its their listing and I paid to steam for the item. Well it's rather long story but the issue in the end is if steam knows there are issues on their side and they keep the game on listing to expand their player base than they also should take responsibilities. So far both EA and Steam been absolute crap about handling it (although gotta say steam support was far more responsive), either way waiting for reply from consumer right department.

There only little Steam can do, either refund, or not, they can't do anything else if it not made by Valve that the problem.

EA support can fix the problem, as this isn't the first time, and they're suppose to fix it as it their end.

If have contacted Steam support, and have explained full story of not being able to get it, and provide proof they may refund it. Ensure not using standard refund method, but actually making a manual ticket, either making it from the help section, or going to account history, select item, and choose "I have question about this purchase" and explain full issue.

Well I've done it already but it all falls on deaf ears. You would really think I would just come over forum I never been before to slate valve before I ran out of options? I'm in (or rather was) contact with both valve and ea all this week exchanging numerous emails, support tickets, couple phonecalls but it all came to the same. I'm at the point where I don't want to deal with any of them anymore I just want what lawfully mine, which is refund for services I never received.

[Dr.Shadowds 🐉]

If you have followed this, and EA still doesn't help you, then there not much else I can tell you beside keep trying with Steam support for a refund.

https://steamcommunity.com/app/1286830/discussions/0/3281443422918149660/

If EA gives approval for a refund, can mention that to Steam, even show screenshot as well for better odds of refund.

[Brian9824]

Цитата допису gmajuuu:

Цитата допису Dr.Shadowds 🐉:

If you have followed this, and EA still doesn't help you, then there not much else I can tell you beside keep trying with Steam support for a refund.

https://steamcommunity.com/app/1286830/discussions/0/3281443422918149660/

If EA gives approval for a refund, can mention that to Steam, even show screenshot as well for better odds of refund.

The thing is EA says its Steams responsibility, Valve says it's EAs and I'm just being like this pingpong ball going back and forth. Either way cheers for answer, I wrote this post just to fume. I mean to be honest some tiny part of me was hoping someone from steam actually sees it and do something about all this isue.
Either way I'm actually done here.

As you've been repeatedly told EA support is wrong, hence why the developers even tell you its the support for the game, not valve.

Can't make it any clearer then that. Steam PHYSICALLY cannot do anything about it