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What does not work with the 2x 4pin? Did you try to 180% them and put them in that way?
They dont always fit from both angles.
Maybe you connected something wrong on the motherboard? There are some 8 pin slots on the MB that need to be connected, maybe you have those plugged with the connectors meant for the GPU?
You also have no 6+2 plug do you? Like this?
https://www.pcper.com/images/reviews/474/14-PCI-E.jpg
Because usually a PSU from the last 10 years or so should have those.
Not 2x4 but 1x8. So either its plugged into something else ( where the 2x4 shoud fit) or you overlooked it.
On http://www.microcenter.com/product/457137/gold_series_ilg-500-2_500_watt_atx_power_supply, it says 1x8 for the ATX connector, but on the Graphics connector, it says 1x6+2 pin.
Well 6+2 would still be ok, that is what my PSU has for my GTX 970.
But you have 2x4 so i really am not sure that something is not wrongly connected on your MB.
I know that there is a 8pin on a mainboard that you can plug with 2x4. At least thats the way on my PC.
A GPU would either be 6pin, 6+2pin, 8pin, or both depending on the GPU.
You need to replace this PSU with one that has two 6+2 pin PCI-E power connectors. Preferably 550W.
^
I told you what you need to do, you need new power supply with two 6+2 pin PCI-E connectors instead of one like yours:
https://www.newegg.com/Product/Product.aspx?Item=N82E16817151203
Alternative is to use your one 6+2 pin PCI-E connector for graphics card 8-pin slot and get molex to 6-pin PCI-E adapter for the graphics card 6-pin slot if you have two free molex plugs on your power supply:
https://www.newegg.com/Product/Product.aspx?Item=N82E16812200106
It's not really recommended though since chances are because your power supply has only one 6+2 pin PCI-E connector for 500W that it's quite trash quality and wont be able to properly run the GTX 970.