Mastercard prepaid card doesn't work

[tgce]

I wanted to buy a game but when i put all the info in i got declined with the message


Your purchase has not been completed. Your credit card information has been declined by your credit card company.

Note that in some cases, your credit card company may put a 'hold' on funds in your account, but you will not be charged. After correcting any errors in the information displayed below, please try your purchase again.

What can I do?

[Bee🐝]

Contact your bank/credit card company, only they can tell you what's going on.

However, are you the owner of the card? Do your details on Steam match those on the card?

[pike]

did you activate the prepaid card ? you have to activate those dont you ?

[tgce]

Originally posted by pike:

did you activate the prepaid card ? you have to activate those dont you ?

it activates when I bought it

[pike]

Originally posted by tgce:

Originally posted by pike:

did you activate the prepaid card ? you have to activate those dont you ?

it activates when I bought it

but did it ? have you checked if it is active and contains money ?

[tgce]

Originally posted by pike:

Originally posted by tgce:

it activates when I bought it

but did it ? have you checked if it is active and contains money ?

it says active and it has the money in it
i think ill have to register it but vanilla prepaid doesn't have a register option

[Satoru]

Originally posted by tgce:

Originally posted by pike:

but did it ? have you checked if it is active and contains money ?

it says active and it has the money in it
i think ill have to register it but vanilla prepaid doesn't have a register option

1) look at the back of the card
2) it has a website where you can register
3) go to that website
4) register the card
5) register an addresss

vanilla prepaid absolutely has this option.

[tgce]

Originally posted by Satoru:

Originally posted by tgce:

it says active and it has the money in it
i think ill have to register it but vanilla prepaid doesn't have a register option

1) look at the back of the card
2) it has a website where you can register
3) go to that website
4) register the card
5) register an addresss

vanilla prepaid absolutely has this option.

how do you register a card because it doesn't show on the website

[MonkehMaster]

generic error message, majority of the time that ends up being a non-issue and was a simple error in the steam network.

i have seen it reported alot and as well experienced it before, called my bank and no such "hold" or anything was verified on their end, needless to say... after waiting and trying again that same day, the transaction went through, tho with steams weird system, i wouldnt try repeatedly or you might get stuck with a 24+ hour cooldown or blamed for fraud and have to mess with customer support, hopefully the game you are purchasing isnt on sale and going to end before your purchase decides to go through.

good luck.

edit: if thats a prepaid gift card, you shouldnt need to register it, as it doesnt matter because its a one time use (ie.. the card is garbage when the funds are gone), if its a reloadable card, then you may have to register it.

[tgce]

Originally posted by MonkehMaster:

generic error message, majority of the time that ends up being a non-issue and was a simple error in the steam network.

i have seen it reported alot and as well experienced it before, called my bank and no such "hold" or anything was verified on their end, needless to say... after waiting and trying again that same day, the transaction went through, tho with steams weird system, i wouldnt try repeatedly or you might get stuck with a 24+ hour cooldown or blamed for fraud and have to mess with customer support, hopefully the game you are purchasing isnt on sale and going to end before your purchase decides to go through.

good luck.

edit: if thats a prepaid gift card, you shouldnt need to register it, as it doesnt matter because its a one time use (ie.. the card is garbage when the funds are gone), if its a reloadable card, then you may have to register it.

But the card doesn't work on other stores like epic games

[MonkehMaster]

Originally posted by tgce:

Originally posted by MonkehMaster:

generic error message, majority of the time that ends up being a non-issue and was a simple error in the steam network.

i have seen it reported alot and as well experienced it before, called my bank and no such "hold" or anything was verified on their end, needless to say... after waiting and trying again that same day, the transaction went through, tho with steams weird system, i wouldnt try repeatedly or you might get stuck with a 24+ hour cooldown or blamed for fraud and have to mess with customer support, hopefully the game you are purchasing isnt on sale and going to end before your purchase decides to go through.

good luck.

edit: if thats a prepaid gift card, you shouldnt need to register it, as it doesnt matter because its a one time use (ie.. the card is garbage when the funds are gone), if its a reloadable card, then you may have to register it.

But the card doesn't work on other stores like epic games

i have no clue about epic, i dont use that store and most likely never will.

not sure what to tell ya.

[Fatty 1]

Y’all are dumb just call customer service and have them activate it. The numbers on the back.

[Katie]

This thread was quite old before the recent post, so we're locking it to prevent confusion.