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I already pointed out I contacted support..and they saw steam (the utliity) and thought it meant them.. using it as a reason to deny my request.
Thankfully however, thanks to the posters who found the laws/exact terminology, it discusses digital goods and purchases and how they are not exempt as long as they are purchased during the weekend.
So I've already submitted all the documentation I could find and trying again.
I'm fine with being SOL, cause lesson learned and all that jazz.
Thank you, as I said I submitted the documentation I could fine along with the definition of digital/online sales according to the holiday/weekend.
"Tangible personal property includes electricity, gas, steam, and prewritten computer software. See M.G.L. c. 64H, § 1."
"Prewritten computer software (Prewritten software), also known as canned software and standardized software, computer software, including prewritten upgrades, which is not designed and developed by the author or other creator to the specifications of a specific purchaser."
Then actually going to M.G.L....further says;
"So going to M.G.L.c 64H.... it says
"A transfer of standardized computer software, including but not limited to electronic, telephonic, or similar transfer, shall also be considered a transfer of tangible personal property."
Sounds like digital goods might be tangible in this state to me.
I figure M.G.L. stands for something like "Massachusetts Governing Law" and that that is the official code for he Government of the State of Massachusetts, and if so, sure looks like digital products are included and subject to the tax holiday, and all it takes is an assertion of your rights in relation to that tax holiday to assure your equal protection under the law.... What me give any kind of hints? Nah I wouldn't do a thing like that! :p
No one has really knowledgeably spoke on whether or not "Steam" refers to the Utility or Steam the program.
It would probably make more sense, legally, to mention Valve and not just Steam.
Yeah, I read it to feel better about my situations but, Ask a lawyer might be something, if you come across a lawyer in MA
Similar to OP, I had opened a ticket to ask if sales tax could be refunded for Valve Index purchase made during tax weekend. Steam support said that they unfortunately could not refund sales tax and that I should contact my local tax authority. I contacted my local tax authority (MA Department of Revenue), who said that the purchases should definitely be eligible and that they would contact Steam -- fast forward 1 week, my previously closed Steam ticket was reopened by Steam support so that Steam could investigate the issue further. The MA DOR representative helping me sent me an e-mail just now saying that they were able to get in touch with the right person at Steam and that Steam apologized for confusion and would be crediting me with the sales tax amount. Potentially, Steam support should now be aware of the tax holiday? Hopefully they can also build it into their system for next year as the tax holiday is going to be an annual thing for MA going forward.
Sad it had to be bounced around before it was resolved though.
Yeah but everyone was very courteous and professional throughout my interactions so no big deal! I think it was simply the fact that Valve genuinely wasn't aware the tax holiday was a real thing. I also doubt that the customer service reps who answered my original ticket had the authority to deal with anything taxes related since that's probably a corporate level decision/policy -- ultimately, what they recommended: "contact my local tax authority" was what I did and what led to the resolution -- I guess the right person at Valve needed to hear it directly from the MA state govt!
Hopefully it will stay true years to come. If others ask in the future, I'm going to point to this thread.
I think most people give up at the "contact your local tax authority" step... lol. I'd give big kudos to the MA DOR -- I just sent them an e-mail explaining the situation and they responded within 2 hrs (faster than Steam support even!) and said that they would help me look into this and get in touch with the right people at Steam! Government at work!