A question about refunding

[PunchyTroll]

I bought Plants vs. Zombies: Battle for Neighborville and some other bunch of games two or three months ago. When I tried to launch PvZ: BfN it just shows me a black screen then closes itself. I asked on game's forum how to fix it I got only one response and it told me to refun the game. I want to know if refunding PvZ: BfN would refund all the games I bought the same time, or only the game I want to refund?

[Nx Machina]

https://store.steampowered.com/steam_refunds

Where Refunds Apply
The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store.

Note: WITHIN two weeks of purchase AND with LESS than two hours playtime.

BOTH conditions MUST be met. (AND)

[PunchyTroll]

引用自 Nx Machina：

https://store.steampowered.com/steam_refunds
WITHIN two weeks of purchase AND with LESS than two hours playtime.

BOTH conditions MUST be met. (AND)

Is there any exceptions on those two conditions?

[Haruspex]

引用自 Punchy：

Is there any exceptions on those two conditions?

Rarely. You can try to submit a manual ticket, but don't hold your breath.

[PunchyTroll]

引用自 8bitbeard：

引用自 Punchy：

Is there any exceptions on those two conditions?

Rarely. You can try to submit a manual ticket, but don't hold your breath.

Got it. About my real question, if I attempt to refund a game I bought (PvZ: BfN) with couple of other games do I refund only the one I chosen or all I've bought at the same time?

[Nx Machina]

引用自 Punchy：

Is there any exceptions on those two conditions?

Your purchases were two or three months ago. Doubtful.

Secondly a manual refund is discretionary and if they say no, it means no.

[Nx Machina]

引用自 Punchy：

Got it. About my real question, if I attempt to refund a game I bought (PvZ: BfN) with couple of other games do I refund only the one I chosen or all I've bought at the same time?

If you bought the games in a bundle they ALL get refunded. If you bought them individually you do a refund request per game.

[PunchyTroll]

引用自 Nx Machina：

If you bought the games in a bundle they ALL get refunded. If you bought them individually you do a refund request per game.

What do you mean by bundle? The deals such as "Get one of that and one of another" or all games that were in the shopping cart?

[Nx Machina]

引用自 Punchy：

What do you mean by bundle? The deals such as "Get one of that and one of another" or all games that were in the shopping cart?

Bundle example: contains 5 games from the same developer and or publisher in a package (bundle) which you add to your cart.

Not a bundle: Adding 5 individual games to your cart.

[PunchyTroll]

引用自 Genesic GaoGaiGar：

Dont waste your time. After 3 months your money has long gone to the game developer.
Steam will not refund you out of their own pocket.
They MAY make a exception if you are slightly over the refund policy limits, like 16 days instead of the allowed 14 or 2 hours 15 minutes instead of the allowed 2 hours.

But after that the chances to get a refund even with a manual request are basically zero.

Thanks.