My Steam Subscription has been put on hold and I don't know why.

[JoshTech]

I have lost access to the content provided by one of my subscriptions, and when I go to manage subscriptions on steam, it says that the subscription is "On Hold". There's no option to cancel or renew the subscription and it's only been 15 days on a monthly subscription so there shouldn't be any payment needed yet (I checked and it said 30 days on the receipt). I tried to use steam support but I couldn't find anything that described my issue at all. I haven't received any email about it and can't find anything about an "On Hold" subscription online. Any help would be greatly appreciated.

Thanks

[Washell]

Checked the store page and/or community hub for the game? Are you using a Russian bank?

[JoshTech]

Originally posted by Washell:

Checked the store page and/or community hub for the game? Are you using a Russian bank?

There's nothing I could find on the store page for the game (Europa Universalis IV) or the subscription itself. When I checked if I could purchase the subscription again it said that it's a duplicate item. Also no, I use and Australian Bank.

[Cathulhu]

https://help.steampowered.com/en/faqs/view/726E-E811-168F-0D9E

[DK Wolf Larsen]

I have the same issue and it's the same game, EU4. My subscription is ' on hold ' and i can't cancel it nor pay it. Steam support don't have any information about this and i'm worried that they are gonna charge us for a subscription payment that we're not aware of lol.

i hope you solved the issue cause it's been two months of this topic.

[The End]

Originally posted by nerepla:

I have the same issue and it's the same game, EU4. My subscription is ' on hold ' and i can't cancel it nor pay it.

Asking in the games forum might be a better way to get an answer about said problem.
https://steamcommunity.com/app/236850/discussions/