I HAVE AN ALERT IN MY STEAM ACCOUNT

[yakT]

Today I was login and see a red messege saying "You have an account alert" and when I do clik there say my account was restricted because ''Actividades fraudulentas''(srry idk how say it in english xd), so I try contact the steam support but I can't do it, someone know how I can quit that messege? or how can contact the support?, and I have a block whit all my purchases, some tip or advice to do? rlly my account is so value for me, pls help :c

[Callahan420]

You need to contact steam support and ask them what you need to do.

[FFL2and3rocks]

Click "Help" and then "Steam Support."

[yakT]

Originally posted by Callahan420:

You need to contact steam support and ask them what you need to due.

They have a phone number?, bcause when I try contact only did a click in contact and other click and go back again

[FFL2and3rocks]

They don't have a phone number. You can only contact them by submitting a ticket through the support page.

[no154370]

here are the instructions

1) click "help"

2) click "steam Support"

3) click "my account"

4) click "data related to your Steam Account"

5) scroll down to the bottom and click "Contact Steam Support".

p.s the rest who reply to you OP never even bother to give thorough instructions to Contact Steam Support at all.

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other than contacting Steam Support

i highly recommend this as well

i) contact your/the bank which your credit card is from.

[ReBoot]

Originally posted by rulaXs:

Originally posted by Callahan420:

You need to contact steam support and ask them what you need to due.

They have a phone number?, bcause when I try contact only did a click in contact and other click and go back again

You have to do a proper click, not just clicking random stuff, but clicking options related to that topic.

[rawWwRrr]

The account alert should have a link within it that allows the user to submit a ticket to Support.

[Dr.Shadowds 🐉]

Make a ticket to support that be under help section, someone gave steps already above how to get to the location to make a ticket, ask your question, and wait for reply, read carefully when they reply.

[yakT]

Originally posted by no154370:

here are the instructions

1) click "help"

2) click "steam Support"

3) click "my account"

4) click "data related to your Steam Account"

5) scroll down to the bottom and click "Contact Steam Support".

p.s the rest who reply to you OP never even bother to give thorough instructions to Contact Steam Support at all.


i) contact your/the bank which your credit card is from.

Don´t let me send my question to support, idk why but don't let me write anything, it's like the page was bug or someting like that

[ReBoot]

Originally posted by rawWwRrr:

The account alert should have a link within it that allows the user to submit a ticket to Support.

It actually does.

[rawWwRrr]

Originally posted by ReBoot:

Originally posted by rawWwRrr:

The account alert should have a link within it that allows the user to submit a ticket to Support.

It actually does.

I've never gotten one but every screenshot of someone else's that I have seen either had a Contact Support button to click or the words themselves in the text was a link.

[ReBoot]

Originally posted by rawWwRrr:

Originally posted by ReBoot:

It actually does.

I've never gotten one but every screenshot of someone else's that I have seen either had a Contact Support button to click or the words themselves in the text was a link.

I've seen screenshots from fraud alerts containing such link, the alert I got for an accidental community ban had such a link.

[yakT]

Anyone know about if my account only get banned for a 15 days? or can be permanent ? Because still can contact the support :c

[Wolf Knight]

Originally posted by rulaXs:

Anyone know about if my account only get banned for a 15 days? or can be permanent ? Because still can contact the support :c

if you dont get it fixed, the ban can be permanent

you need to contact steam support and get this fixed before the time runs out. and why are you still unable to contact support?

[Silicon Vampire]

If the Alert has not been resolved by the set time, the account will generally be LOCKED forever.