How to acquire date and time a key was used at?

[Solua]

A 3rd party website for purchasing codes provided me with a code that has already been used and they don't want to refund without proof of date and time it was used at , and instead of asking steam that for themselves I need to provide the information.

They provided me a link to support for family view??

So I was wondering if it is even possible for just an average person to get that kind of data ( I have the code) and how would one go about doing it?

Great thanks

[magicISO Sweden]

this is why you dont buy keys. and only help you can get is to contact that site and ask for refound simple no one here can help

[Solua]

Oprindeligt skrevet af magicISO Sweden:

this is why you dont buy keys. and only help you can get is to contact that site and ask for refound simple no one here can help

I know but it was a very good deal , and for the refund they require the date and time the code was used to prove

[magicISO Sweden]

Oprindeligt skrevet af Solua:

Oprindeligt skrevet af magicISO Sweden:

this is why you dont buy keys. and only help you can get is to contact that site and ask for refound simple no one here can help

I know but it was a very good deal , and for the refund they require the date and time the code was used to prove

i dont think there is much more you can do if yo ucant get that info

[Solua]

Oprindeligt skrevet af magicISO Sweden:

Oprindeligt skrevet af Solua:

I know but it was a very good deal , and for the refund they require the date and time the code was used to prove

i dont think there is much more you can do if yo ucant get that info

Well that's what I'm wondering , if there's a way to get that information?

[Washell]

Oprindeligt skrevet af Solua:

I know but it was a very good deal

Yeah, when they don't have to pay for what they're selling, it's real easy to give a good deal. You've been scammed. There's no way to get what they're asking. What you save on one key at such sites, you pay double for the other. Stick to legit stores. Such as all of those listed here:

https://isthereanydeal.com/

[Mad Scientist]

You'll never be given this information.

If you're not going to be given a refund, then you're either SOL or you need to speak with your bank about it being a fraudulent sale. Moreover, don't use shady 3rd parties for this reason.

[Phoenix]

Oprindeligt skrevet af Solua:

Oprindeligt skrevet af magicISO Sweden:

i dont think there is much more you can do if yo ucant get that info

Well that's what I'm wondering , if there's a way to get that information?

No, and the scammers you "bought" that key from know this.

[Phoenix]

Yeah, and the answer is still the same: You have no way to get that information and the scammers you bought that key form know this. The site you mentioned is not an authorized key seller either, see for example:
https://steamcommunity.com/discussions/forum/1/2949168687318068064/

[DC-GS]

A seller will never have to ask you this information, because a seller already have this information. As long they are legit.
Like everyone told. Its a scam. Try refund. Or chargeback.

Oprindeligt skrevet af Solua:

I'll just add this : The website in discussion is ...

Also it's a bad idea to advertise scamsites.

[Solua]

Oprindeligt skrevet af Phoenix:

Yeah, and the answer is still the same: You have no way to get that information and the scammers you bought that key form know this. The site you mentioned is not an authorized key seller either, see for example:
https://steamcommunity.com/discussions/forum/1/2949168687318068064/

Yeah I think I'm just gonna take the L on this one , just wanted to play some Civilization 6

[Solua]

Oprindeligt skrevet af DC-GS:

A seller will never have to ask you this information, because a seller already have this information. As long they are legit.
Like everyone told. Its a scam. Try refund. Or chargeback.

Oprindeligt skrevet af Solua:

I'll just add this : The website in discussion is ...

Also it's a bad idea to advertise scamsites.

I think it's more of a warning to others than an advertise but I am gonna remove it anyways and also yeah it is kinda ♥♥♥♥♥♥ they require the customer to provide the info instead of them doing it

[Wolf Knight]

Oprindeligt skrevet af Solua:

Oprindeligt skrevet af DC-GS:

A seller will never have to ask you this information, because a seller already have this information. As long they are legit.
Like everyone told. Its a scam. Try refund. Or chargeback.




Also it's a bad idea to advertise scamsites.

I think it's more of a warning to others than an advertise but I am gonna remove it anyways and also yeah it is kinda ♥♥♥♥♥♥ they require the customer to provide the info instead of them doing it

the info they are asking for they know you wont be able to get. they are trying to keep you running around wasting time so you cant do a chargeback. or annoyed enough to forget you could do a chargeback.

[DC-GS]

Oprindeligt skrevet af Solua:

I think it's more of a warning to others than an advertise

I prefer a whitelist = if needed name all legit sites.
Some scam sites stay long time, a lot of scam sites are only shortlived. They scam and change name shortly after to repeat the process.

Oprindeligt skrevet af Solua:

it is kinda ♥♥♥♥♥♥ they require the customer to provide the info instead of them doing it

Not ♥♥♥♥♥♥.
It's a scam.
Because they know the customer will NEVER get that information from Valve.
They ask for this information to stall for time. So the timeframe expires for any possible chargebacks.

[Solua]

Oprindeligt skrevet af DC-GS:

Oprindeligt skrevet af Solua:

I think it's more of a warning to others than an advertise

I prefer a whitelist = if needed name all legit sites.
Some scam sites stay long time, a lot of scam sites are only shortlived. They scam and change name shortly after to repeat the process.

Oprindeligt skrevet af Solua:

it is kinda ♥♥♥♥♥♥ they require the customer to provide the info instead of them doing it

Not ♥♥♥♥♥♥.
It's a scam.
Because they know the customer will NEVER get that information from Valve.
They ask for this information to stall for time. So the timeframe expires for any possible chargebacks.

Is it even possible to get a chargeback if they technically sent me a key even though it was faulty?

[DC-GS]

They sent you an used up key. It's like selling a gift card, which is used up and has 0 credits on it.

If you can make a chargeback, do it.

A legit shop can always disable a sold key if the payment were reversed.