I have a problem with game hours and can't return my money

[Nagatoro]

I bought Dying light 2 in steam, played 5 minutes, wrote in support to return money and turned off steam, but after 2 days, I saw and discovered ,what I "played" 11 hours.
Now support refuses to return my money.
I think the problem is related with deleting game in steam, because when I tried to delete game there was some problem with the loading screen.
p.s: sorry for my english

[MoonC A T]

Do a manual ticket and explain why you have the hours you do. No guarantee it will work.

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Click on it

Choose "I have a question..."

Use the text box to explain your issue.


Cross your fingers...

[Nagatoro]

Thank you. I hope, what they will hear me

[Nx Machina]

Game exe running = time played.

[Nagatoro]

Originally posted by Nx Machina:

Game exe running = time played.

I turned off game. 100%

[blunus]

Originally posted by Nagatoro:

Originally posted by Nx Machina:

Game exe running = time played.

I turned off game. 100%

If you exit the game, it stops tracking playtime hours. Where did you let the game running while contacting Support?

[David2751]

you can probably use google

[Nx Machina]

Originally posted by Nagatoro:

I turned off game. 100%

You cannot accumulate 17 hours without the game exe running as that is how Steam tracks the time.