Steam Support

[BigCockFanBoy]

So i've recently created this account and i decided to add money into the funds section of my account then after i added some money, my account was restricted because they believed that i was using stolen credit/debit cards so i opened a support ticket practically immediately after this happened and that was on the 15th, so its been 3 days so far since the ticket has been opened and i received no response

So im just wondering if theres something else i have to do

[ReBoot]

Call your bank and ask them if they did a chargeback. Banks to that on occasion, if they suspect fraud may be going on.

[BigCockFanBoy]

Originally posted by ReBoot:

Call your bank and ask them if they did a chargeback. Banks to that on occasion, if they suspect fraud may be going on.

They refunded me and i got no alerts in my bank what so ever so im not sure

[ReBoot]

Originally posted by 76561199244155097:

Originally posted by ReBoot:

Call your bank and ask them if they did a chargeback. Banks to that on occasion, if they suspect fraud may be going on.

They refunded me and i got no alerts in my bank what so ever so im not sure

Who exactly refunded you? Valve or your bank?

[BigCockFanBoy]

Originally posted by ReBoot:

Originally posted by 76561199244155097:

They refunded me and i got no alerts in my bank what so ever so im not sure

Who exactly refunded you? Valve or your bank?

Valve did, the money didn't even come out of my bank as i checked.
I checked my paypal transactions and it sent it went through well and maybe an hour later i got a refund and i checked my bank and it says nothing went out or in that involved steam or valve,

I found it odd that paypal said money went in and out but my bank didn't since they are linked

[Hanomaly]

Originally posted by 76561199244155097:

Originally posted by ReBoot:

Who exactly refunded you? Valve or your bank?

Valve did, the money didn't even come out of my bank as i checked.
I checked my paypal transactions and it sent it went through well and maybe an hour later i got a refund and i checked my bank and it says nothing went out or in that involved steam or valve,

I found it odd that paypal said money went in and out but my bank didn't since they are linked

Call your bank.

If you didn't *ask* Valve for a refund .. then Valve did *not* "refund" you.

You might have gotten your money back, but that does not mean Valve did it.

Call your bank on the phone and speak to a person.

Don't just look at paypal's website or your bank's website. Call the bank and ask what happened.

[BigCockFanBoy]

Originally posted by Hanomaly:

Originally posted by 76561199244155097:

Valve did, the money didn't even come out of my bank as i checked.
I checked my paypal transactions and it sent it went through well and maybe an hour later i got a refund and i checked my bank and it says nothing went out or in that involved steam or valve,

I found it odd that paypal said money went in and out but my bank didn't since they are linked

Call your bank.

If you didn't *ask* Valve for a refund .. then Valve did *not* "refund" you.

You might have gotten your money back, but that does not mean Valve did it.

Call your bank on the phone and speak to a person.

Don't just look at paypal's website or your bank's website. Call the bank and ask what happened.

I get "This account appears to have been used for fraudulent activity.
Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you."

so i think they going to give a refund either way, and i think valve did give me a refund because it says in the transaction history in account settings they refunded me and also says that in the contact support section i have

[Hanomaly]

Originally posted by 76561199244155097:

I get "This account appears to have been used for fraudulent activity.
Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you."

so i think they going to give a refund either way, and i think valve did give me a refund because it says in the transaction history in account settings they refunded me and also says that in the contact support section i have

Steam "returning your money to you" is not the same as being "Refunded". At least not in English/legal talk.

Steam may have returned your money because your BANK or Paypal did a Chargeback.
A Chargeback would cause Steam to give you that fraud alert on your account.

You should contact Steam support, and your bank.

i have no idea why you seem opposed to calling your bank on the phone. It makes me think you *are* using someone elses bank account fraudulently.

If it's your bank that you legit are allowed to use call them just to *be sure* everything is okay from their end. Do not just trust the websites.

[Crazy Tiger]

Originally posted by 76561199244155097:

So im just wondering if theres something else i have to do

Yes, you need to have patience until Steam support comes back at you. In the meantime call your bank to ask what is happening.

[ReBoot]

Originally posted by 76561199244155097:

so i think they going to give a refund either way, and i think valve did give me a refund because it says in the transaction history in account settings they refunded me and also says that in the contact support section i have

Does it literally say "refund"?

[BigCockFanBoy]

Originally posted by ReBoot:

Originally posted by 76561199244155097:

so i think they going to give a refund either way, and i think valve did give me a refund because it says in the transaction history in account settings they refunded me and also says that in the contact support section i have

Does it literally say "refund"?

It says refunded both in the steam purchase history and in paypal

[BigCockFanBoy]

Originally posted by Hanomaly:

Originally posted by 76561199244155097:

I get "This account appears to have been used for fraudulent activity.
Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you."

so i think they going to give a refund either way, and i think valve did give me a refund because it says in the transaction history in account settings they refunded me and also says that in the contact support section i have

Steam "returning your money to you" is not the same as being "Refunded". At least not in English/legal talk.

Steam may have returned your money because your BANK or Paypal did a Chargeback.
A Chargeback would cause Steam to give you that fraud alert on your account.

You should contact Steam support, and your bank.

i have no idea why you seem opposed to calling your bank on the phone. It makes me think you *are* using someone elses bank account fraudulently.

If it's your bank that you legit are allowed to use call them just to *be sure* everything is okay from their end. Do not just trust the websites.

Im not sure why you think i fraudulently used another card, if i did its very stupid in me generally creating a support ticket and making this aware in a discussions forum, but i did start contacting my bank

[ReBoot]

Originally posted by 76561199244155097:

Im not sure why you think i fraudulently used another card

Whom are you talking to here?

[BigCockFanBoy]

Originally posted by ReBoot:

Originally posted by 76561199244155097:

Im not sure why you think i fraudulently used another card

Whom are you talking to here?

A user called "Crazy Tiger" thinks i did attempt to use a stolen card

[Crazy Tiger]

Originally posted by 76561199244155097:

Originally posted by ReBoot:

Whom are you talking to here?

A user called "Crazy Tiger" thinks i did attempt to use a stolen card

Where did I say that?

[BigCockFanBoy]

Originally posted by Crazy Tiger:

Originally posted by 76561199244155097:

A user called "Crazy Tiger" thinks i did attempt to use a stolen card

Where did I say that?

|i have no idea why you seem opposed to calling your bank on the phone. It makes me think you *are* using someone elses bank account fraudulently."