My Video page is not working - *FIXED*

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WarMachine Nov 17, 2017 @ 8:56am

My Video page is not working - *FIXED*

*The issue has been fixed by Steam*

Old topic below.

When I go to my profile, and select videos all I get is a white screen. This only happens when I log in, and always on my desktop and mobile clients. I can see my videos if I'm not logged in on a web browser.

All I have is just a white page, nothing on it, its not loading and reloading doesnt change anything. I was trying to add a video yesterday and after I selected my youtube account it returned to the client with a white screen. I've restarted the PC and client multiple times. Any help would be appreciated.

HELP

Please post if your having the same issue, and what you have attempted to fix it.

TEMP FIX

This will not let you upload videos but will let you see your video page.
Open Steam Settings and select Browser. Clear the cashe and cookies. You should now be able to see Steam videos again.

NOTE

So far no fix lised in the topic has fixed the issue for anyone. It seems to be an error on Steam's servers. Try them if you wish, youtube has since removed some of the settings needed for one. But, please, if you having the issue, post and let us know what you have tryed to fix it.

Last edited by WarMachine; Nov 20, 2017 @ 4:18pm

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Originally posted by Lia_Rein:

It's working again!

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Showing 1-15 of 144 comments

NeXT Nov 17, 2017 @ 9:05am

Got same issue, tried to add video from my channel to steam on different devices, but nothing changes, if you try make it through browser it also says: Site currently cant resolve this request.HTTP ERROR 500

WarMachine Nov 17, 2017 @ 9:08am

Originally posted by ℳathuuss™:
Hello WarMachine, did you put your video in "public" ?

Yes, My videos are working just fine on Youtube. Even work fine linking them. I just cannot go into my videos on the client or logged in on steam, its just a white page.

Mathuuss Nov 17, 2017 @ 9:09am

I can't help you sadly, but many complaints about this have been posted, it must be a simple bug that will soon be fixed.

WarMachine Nov 17, 2017 @ 9:12am

I found if I go into settings, and delete the cashe and cookies from the web browser settings it will alow me to go through the relinking process, but now I end up with a black screen.

NeXT Nov 17, 2017 @ 9:13am

yap, tried that already aswell. Dont know how my 12 subscribers will survive this day without my new video in steam :(

J's Nov 17, 2017 @ 9:13am

Same issue as OP here... Only a white page and even switching to another computer doesn't fix the issue.

Originally posted by WarMachine:
I found if I go into settings, and delete the cashe and cookies from the web browser settings it will alow me to go through the relinking process, but now I end up with a black screen.

Same thing here as well

Last edited by J's; Nov 17, 2017 @ 9:16am

WarMachine Nov 17, 2017 @ 9:16am

Tryed on a browser after clearing my cashe and cookies and got this now. Same as NeXt got I think.

HTTP 500 error That’s odd... Microsoft Edge can’t find this page This page can’t be displayed, because this site’s server might be under maintenance or there could be a programming error. Try this

Last edited by WarMachine; Nov 17, 2017 @ 9:17am

WarMachine Nov 17, 2017 @ 10:28am

Posted on Youtube support incase it's there issue.

https://productforums.google.com/forum/#!topic/youtube/KQFk1NDRQQE;context-place=forum/youtube

1stGenGamer Nov 17, 2017 @ 10:36am

I too have the same problem. White screen, black screen... all of it

Last edited by 1stGenGamer; Nov 17, 2017 @ 10:37am

🜂∴🜏 Cassie Nov 17, 2017 @ 10:39am

Originally posted by WarMachine:
Tryed on a browser after clearing my cashe and cookies and got this now. Same as NeXt got I think.
HTTP 500 error That’s odd... Microsoft Edge can’t find this page This page can’t be displayed, because this site’s server might be under maintenance or there could be a programming error. Try this

Ah, this error was shown yesterday when people tried to sign into Steam OpenID on third-party sites. My guess, is that there is currently a problem with the link between Steam and YouTube, and is most likely on Steam's end.

#10

J's Nov 17, 2017 @ 1:11pm

This thread as a possible fix (post #8) that I'll investigate and let you know how it turns out :
http://steamcommunity.com/discussions/forum/1/864971765729368108/

Edit : Can't find that option, seems to be outdated news :(

Last edited by J's; Nov 17, 2017 @ 1:24pm

#11

1stGenGamer Nov 17, 2017 @ 4:47pm

Originally posted by J's:
This thread as a possible fix (post #8) that I'll investigate and let you know how it turns out :
http://steamcommunity.com/discussions/forum/1/864971765729368108/

Edit : Can't find that option, seems to be outdated news :(

Another answer at the bottom looks promising as well. Does everyone else have more than one channel?

I didn't have this issue until I added a branded channel.

#12

WarMachine Nov 17, 2017 @ 5:10pm

I only have a single channel.

#13

Razors_Edge1 || TTV Nov 17, 2017 @ 5:19pm

Originally posted by J's:
This thread as a possible fix (post #8) that I'll investigate and let you know how it turns out :
http://steamcommunity.com/discussions/forum/1/864971765729368108/

Edit : Can't find that option, seems to be outdated news :(

Yea that doesnt work. I already read that over.

#14