Steam refunded my purchase to my steam wallet instead of my Visa

[ibefehdi]

Hi,
I specifically asked them to refund to my visa i selected that option and i said so too in my msg to steam support but they refunded to my steam wallet. How do i get them to return my money in my visa ?

[Bee🐝]

Money can't be removed from the wallet - it's essential store credit now.

How did you originally buy the game?

[Nx Machina]

https://store.steampowered.com/steam_refunds

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase.

If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.

(Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method).

[ibefehdi]

Originally posted by Bee:

Money can't be removed from the wallet - it's essential store credit now.

How did you originally buy the game?

I used my Visa Card,also when i asked for the refund i specifically asked for it on my visa card and as the other user has said some countries don't support refund to visa card. I don't think my country has this issue because i have been refunded back to my visa once before.

[Nx Machina]

Contact Support and query the refund.

[Bee🐝]

Originally posted by ibefehdi:

Originally posted by Bee:

Money can't be removed from the wallet - it's essential store credit now.

How did you originally buy the game?

I used my Visa Card,also when i asked for the refund i specifically asked for it on my visa card and as the other user has said some countries don't support refund to visa card. I don't think my country has this issue because i have been refunded back to my visa once before.

Ok, they should've placed it in your bank account. Totally contact Support and ask how this happened and see what their explanation is for how this happened.

[Dinotroid]

Originally posted by Bee:

Originally posted by ibefehdi:

I used my Visa Card,also when i asked for the refund i specifically asked for it on my visa card and as the other user has said some countries don't support refund to visa card. I don't think my country has this issue because i have been refunded back to my visa once before.

Ok, they should've placed it in your bank account. Totally contact Support and ask how this happened and see what their explanation is for how this happened.

How am i able to totally contact steam support?

[nullable]

https://help.steampowered.com