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Sounds more and more like a scam.
That means they can handle wrong key activations.
So wrong keys can be revoked, and new keys been given.
Yeah Muppet’s right, Gamersgate is a proper reseller - I’ve bought games from there - they should not be pulling this. They can easily revoke a key.
If you own Borderlands 3 Ultimate it would be listed there.
If it only shows Borderlands 3, take a screenshot, edited out your account name, and send them the screenshot.
2) Click on the game in your library and in the main window scroll down to dlc. If you own the dlc it will be listed there. If there is no dlc showing take a screenshot and send them that screenshot also.
3) And finally if you owned the dlc it would also be listed here.
Borderlands 3 - https://ibb.co/FX2TQ6K
Borderlands 2 - https://ibb.co/cCPXrPc - with dlc showing.
No reputable seller would request such information.
If you have not, send them the key and ask them to verify it as been the Ultimate edition.
If they refuse do a chargeback as that is the only option left.
2) Proceed to "My Steam Gift Card or Wallet Code is damaged"
3) Scroll down, click "Contact Steam support"
4) Submit a ticket there and describe the situation.
Before we revoke the key and issue another one we need to know what Steam support says. It's important for us in order to proceed further. I really hope for your understanding."
This is what their support told me so I gave it a shot, if there will be no answer to this ticket (which I suppose is normal, because it's totally unrelated), I will do as You said.
It’ll be interesting to know what Steam Support says about Gamersgate’s support’s question. Please let us know because their attitude is all kinds of weird. Also, their fighting this in an odd way because we usually associate the “talk to Steam Support about your key” thing as a scam tactic.
And what the gamersgate support concludes afterwards.
If it comes out to a "we cant do anything for you",
before you issue a chargeback,
ask them, if doing a chargeback is the only option they leave you just as an unauthorized seller would also cause.
You can always hold out until the Fall/Autumn sale here on Steam. Or pick up all the DLC if they don’t revoke the key.