Multiple games randomly crashing / require Verify Cache Integrity to resume

[spawnica]

Hi,

I am having a problem with my system. Randomly when i play games on Steam, i crash in gameplay. Sometimes once a day, sometimes less frequent.

The problem is once i have this random crash, i cannot go back to the same game without crashing again (it becomes 100% repro). The only solution is to verify cache integrity and when it is done, i can go back into the game and resume playing.

It happens with multiple games like Borderlands 3 or Black Desert Online.

Play - > Random Crash -> Constantly Crashing trying to get back in -> Verify Cache Integrity - > All OK (until next occurrence)

I play other games outside of Steam and never have this problem.

I run a relative clean system and don't have much running in the background
- Windows Defender
- Steam
- Razer Synapse
- Nvidia Settings

The question i need help with, is where to begin to investigate?
- is it a problem with a Steam interaction with some software / hardware ?
- is it a problem with games writing to my SSD ?
- possible problem with my hardware?
- any other idea

Obviously i am not hoping for a magic solution, but i am hopefully some of the more tech savvy people might have some ideas / suggestions.

Thanks

[Crazy Tiger]

Sounds like a disk going bad. SSD's can get bad sectors just as HDDs. Difference is that it's memory cells that fail on an SSD. Run a diagnostics programs to check the SSD.

[spawnica]

Originally posted by Crazy Tiger:

Sounds like a disk going bad. SSD's can get bad sectors just as HDDs. Difference is that it's memory cells that fail on an SSD. Run a diagnostics programs to check the SSD.

The interesting part would be, if the SSD is failing , why i don't get the same problem in non Steam games?

[Crazy Tiger]

Originally posted by spawnica:

Originally posted by Crazy Tiger:

Sounds like a disk going bad. SSD's can get bad sectors just as HDDs. Difference is that it's memory cells that fail on an SSD. Run a diagnostics programs to check the SSD.

The interesting part would be, if the SSD is failing , why i don't get the same problem in non Steam games?

Can be because Steam uses those specific blocks and other programs don't.

When my HDD died the only program that caused issues was Chrome. It froze my laptop. Steam and all games ran perfectly fine. Until one day more sectors started to go and the damn thing didn't boot anymore.

[spawnica]

Originally posted by Crazy Tiger:

Originally posted by spawnica:

The interesting part would be, if the SSD is failing , why i don't get the same problem in non Steam games?

Can be because Steam uses those specific blocks and other programs don't.

When my HDD died the only program that caused issues was Chrome. It froze my laptop. Steam and all games ran perfectly fine. Until one day more sectors started to go and the damn thing didn't boot anymore.

I will do a test and move one of the games to the HDD on the C drive and see if that still happens. Thanks for the info.

[spawnica]

Unfortunately, installing the game from my SSD to my HDD did not solve it, which leaves me to believe it is not a SSD problem. Anyone any ideas?

[Iceira]

Originally posted by spawnica:

Unfortunately, installing the game from my SSD to my HDD did not solve it, which leaves me to believe it is not a SSD problem. Anyone any ideas?

to sfc /scannow
to use windows event viewer.
to enter steam install folder and click that game.exe to see if that trigger a error popup.

there are 1000+ of post with this.

ps.
google youtube video if you need to know how to do.

all this is mighty find , but this dont ruleout system spec and do you even have game requirements, and we have caught many in not have them. please make sure you have it or post it. ( laptop is special do mention if you are such , Brand name and model nr. )

[spawnica]

Originally posted by Iceira:

Originally posted by spawnica:

Unfortunately, installing the game from my SSD to my HDD did not solve it, which leaves me to believe it is not a SSD problem. Anyone any ideas?

to sfc /scannow
to use windows event viewer.
to enter steam install folder and click that game.exe to see if that trigger a error popup.

there are 1000+ of post with this.

ps.
google youtube video if you need to know how to do.

all this is mighty find , but this dont ruleout system spec and do you even have game requirements, and we have caught many in not have them. please make sure you have it or post it. ( laptop is special do mention if you are such , Brand name and model nr. )

Thanks for the advice.
- sfc does find some corrupt files and repairs them. However looking in the logs, i do not have enough knowledge to understand if what is being repaired is even related.
- event viewer shows some errors but none directly linked to Steam or the game. As above, the rest of the errors i do not fully unnderstand them (for example: Microsoft-Windows-Kernel-EventTracing/Admin)
- running the game from the root install folder does not give any errors
- PC specs are fine for the game requirements

Intel core i7 9700k cpu
32GB DDR 4 RAM
Gigabyte Z390 UD motherboard
Nvidia GTX 1660 Ti Video card
Corsair CX 750 W power supply
M.2 WD SSD
2TB WD hard drive
Hyper 212 RGB black CPU cooling system

In conclusion, i will try to look in the Event Viewer right after the next crash and see if there is any correlation with any event.

[Iceira]

well you seem to cover that game requirements ( thats out of the way now. )
rest is now stability , and why it crash. no OC and mods. ? (another ruleout )

stay with 60hz lock maybe and fps , dont think those game has issue with it , but keep in mind its stability you aim for not 300+ fps or whatever your system can.

most will say BL3 is well tested game app and maybe even BDO also so things dont look good if you cant pin point it better.

you only get worse tips from now on , reinserrt ram block again ( not a joke some call it refit and sometimes it actual work. ( do know static and what you are doing. )

and i can say same thing on BIOS Update , not the first time that fix board ram issue.
write down on papir then it crash how long you played it.

this seem stupid untill, you notice GPU i whatever get more hot over time.

also try get app that use CPU/ GPU on MAX ( this is know as burntest. can system take the heat and do it cool enough.

@home research some research block , do keep eye out on pc. if you cant run a game then you migh cant do a research a block.

[spawnica]

any idea what this is? So this is what the Event Viewer shows when the app crashes

Faulting application name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x6099ece5
Faulting module name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x6099ece5
Exception code: 0xc0000005
Fault offset: 0x0000000001aa3390
Faulting process id: 0x3bfc
Faulting application start time: 0x01d7473411f04d73
Faulting application path: C:\SteamLibrary\steamapps\common\Black Desert Online\bin64\BlackDesert64.exe
Faulting module path: C:\SteamLibrary\steamapps\common\Black Desert Online\bin64\BlackDesert64.exe
Report Id: 009eab7c-b834-419f-8dd7-b68d42d74d94
Faulting package full name:
Faulting package-relative application ID:

[spawnica]

Originally posted by Iceira:

well you seem to cover that game requirements ( thats out of the way now. )
rest is now stability , and why it crash. no OC and mods. ? (another ruleout )

stay with 60hz lock maybe and fps , dont think those game has issue with it , but keep in mind its stability you aim for not 300+ fps or whatever your system can.

most will say BL3 is well tested game app and maybe even BDO also so things dont look good if you cant pin point it better.

you only get worse tips from now on , reinserrt ram block again ( not a joke some call it refit and sometimes it actual work. ( do know static and what you are doing. )

and i can say same thing on BIOS Update , not the first time that fix board ram issue.
write down on papir then it crash how long you played it.

this seem stupid untill, you notice GPU i whatever get more hot over time.

also try get app that use CPU/ GPU on MAX ( this is know as burntest. can system take the heat and do it cool enough.

@home research some research block , do keep eye out on pc. if you cant run a game then you migh cant do a research a block.

To be honest, i dont mind random crashes from time to time. Even well tested games can still crash randomly. That is fine. What i dont understand is what gets corrupted after that, that i have to run Verify Cache Integrity to go back. That is what is bothering me.

Not using any mods or any uncommon background apps. And only happens for Steam games (specifically seams online Steam games)

I will check some of your suggestions.

[spawnica]

Looking more closely i see several logs:

Faulting application name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x608a7517
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x2f2f77bf

Faulting application name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x608fcd9d
Faulting module name: VCRUNTIME140.dll, version: 14.0.23506.0, time stamp: 0x563c45c0

Faulting application name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x605068e9
Faulting module name: d3d11.dll, version: 10.0.19041.746, time stamp: 0xfc177b9d

Faulting application name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x6099ece5
Faulting module name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x6099ece5


These are the main errors and i see some repeated for other games

Faulting application name: PathOfExile_x64.exe, version: 0.0.0.0, time stamp: 0x6032c7a6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae

[Iceira]

thats a VC++ bug

VCRUNTIME140.dll

as i thougth it was but , to blaim something on best guess will be to arogant and also be a problem then its not that.

check steam common resdistributable files also, and game own redist folder, if its not in the steam. common

you might even throw steam support a ticket msg.
not because i say so, but ask any steam user this keep happend and is way off and normal user will not get this without a debug you just did, and yes it is MS studio VC++ issue and steam common redstributable files or gamer devs.

and you can thank yourself you had skill enough to get the info.
thats you , sure i maybe explan it , but in the end its your ticket, and has nothing to do with me.
steam has a firm policy only the person with the problem has a case.
so what are you going to do about it.

next step is for you to repaire it.

if i im right its the 2015 you need to fix. ( keep in mind so much junk about on the net in where each file come from what VC++
DL both 32/64 bit and install both on 64bit system.

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0


ps.
keep in mind you just been through a hell in debug and most user dont get it, not sure it was ment for normal users , but somehow this how to do require alot of skill and pc tech to get it.

[Jackie]

Originally posted by Iceira:

thats a VC++ bug

VCRUNTIME140.dll

as i thougth it was but , to blaim something on best guess will be to arogant and also be a problem then its not that.

check steam common resdistributable files also, and game own redist folder, if its not in the steam. common

you might even throw steam support a ticket msg.
not because i say so, but ask any steam user this keep happend and is way off and normal user will not get this without a debug you just did, and yes it is MS studio VC++ issue and steam common redstributable files or gamer devs.

and you can thank yourself you had skill enough to get the info.
thats you , sure i maybe explan it , but in the end its your ticket, and has nothing to do with me.
steam has a firm policy only the person with the problem has a case.
so what are you going to do about it.

next step is for you to repaire it.

if i im right its the 2015 you need to fix. ( keep in mind so much junk about on the net in where each file come from what VC++
DL both 32/64 bit and install both on 64bit system.

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0


ps.
keep in mind you just been through a hell in debug and most user dont get it, not sure it was ment for normal users , but somehow this how to do require alot of skill and pc tech to get it.

hi! I know this thread is ancient but I've been having loads of problems recently and stumbled upon this thread and your answer and it made me update the Microsoft Visual C++ thingies and suddenly my games stopped crashing and I can't begin to explain how grateful I am to you so I thought I'd leave you a comment.

Thank you, thank you, thank you <3

[Iceira]

I'm trying to be humble, but in this case we should stop being nice, game devs and steam is part of the problem with old outdate Vc++ install scripts, and yes I/we know steam only follow what game devs has made for each game. ( and that is the problem here older VC++ version that new games or double installation of same can give odd in game issue.

And watchout for validate game files thats could add old VC++ again though them scripts.
and now you get it with THIS is NOT GOOD ENOUGH by games devs and steam, and MS that allowed duplicate old VC++ as double entry.

But i also bet next time you think somethings is odd here with-in-a game you have learn a thing or two, you will check VC++ in our installed windows. and you will not be happy then you see same old issue can stike back, if you don't notice this.

i only reply this so ppl learn, past mistake can still hunt us. ( depend on whatever old game you wish to play again )

Also why steam helper had issue with it, and its all depend on what newest games you install so hopefully that VC++ will take the places as first choise.

Point is reset windows and install a old VC++ and you just could start over with whats wrongs here.


ps.
Try understand i and other had game issue from 2015 and apox arounf 2017 alot of game issue was seen, its here i and other start to notice the problem, and game devs and there suppport are clueless in what cause this. ( i think as gamers we should not have to deal with this ourself this should have been fix by them along time ago.

I bet you get the why so hostil or angyness over it. ( and we are back at have a pc is still require its user to know Driver and thirpart software matter and they are update. in 2025

This is so next gen steam ppl to be a expert in pc ( we other have stop reporting things along time ago ) whats the point then they are not skilled enough at game devs in falthy finding. ) no one i knwo will keep msg a game devs with VC++ issue. they are clueless and dont see the big picture here, and only look at own game.

And im sorry for being a hardass here, but atleast i dare tell you it, so ppl get i'm on the gamers side here, nothing else.

[Wayne]

This thread was quite old before the recent post, so we're locking it to prevent confusion.