Black Desert Online - Novice to Master Bundle (DLC)

[Technikie]

I did not get these items items from this pack:

Value Pack (15 Days) x1:
The Value Pack provides the following benefits until it expires:
Inventory Expansion +16 slots
Storage Expansion +16 slots
Combat/Skill/Life/Mount EXP +30%
Distant Node Investment (Consumes 10 Energy)
Max Weight Limit +200 LT
+30% Marketplace Sales upon Silver Collection (Excluding Pearl Items)
Unlimited Use of Merv's Palette
Unlimited Beauty Salon
Value Pack buffs do not stack with each other, but duration does.
Barter Refresh Points +50
Required Parley for Barter -10%
Allows you to remotely check or skip Special Barter
Receive Item Collection Increase Scrolls from daily challenges

Contacted BDO support who told me to contact Steam support , Steam support told me to contact BDO support.

[Cathulhu]

https://steamcommunity.com/app/582660/discussions/0/

[Hodman]

Check if this works for you:

https://www.reddit.com/r/blackdesertonline/comments/lupt6w/novice_to_master_bundle/

[Technikie]

Yes I know how to redeem and I did , I got the other half of the items I did not list here. I've been talking to BDO support for the last 3 days and the said they cannot help me and to get Steam support. Steam support will not help me and says BDO support handles all the items.... So what am I supposed to do?