does steam support uses discord?

[ufafifu]

a guy just messaged me that he has been mistakenly reporting me for scamming and now I have to help him explain the situation to a username under Solo#9139 on discord, is this real?


P.S he sent me this picture https://steamuserimages-a.akamaihd.net/ugc/1770455210170650010/C30E03733D675C3A7D95B4C7CEE19F42B1DD71AA/

[ReBoot]

Adlayy님이 먼저 게시:

a guy just messaged me that he has been mistakenly reporting me for scamming and now I have to help him explain the situation to a username under Solo#9139 on discord, is this real?


P.S he sent me this picture https://steamuserimages-a.akamaihd.net/ugc/1770455210170650010/C30E03733D675C3A7D95B4C7CEE19F42B1DD71AA/

Some random person tells you that some other random person is a person of authority. It's like when some random person on the street said "Hey, you can trust that dude over there, he's with the police. He ain't got no uniform nor service badge, but totes police because I says so".

Pro tip: most forms of scam (all except phishing actually) are dead easy to spot once you draw real-world analogies.

[ufafifu]

Yokitsuwa님이 먼저 게시:

Scam.
Report the user and all other involved accounts to discord.
Block all involved users on discord.
Valve do NOT contact you in that way.

ReBoot님이 먼저 게시:

Adlayy님이 먼저 게시:

a guy just messaged me that he has been mistakenly reporting me for scamming and now I have to help him explain the situation to a username under Solo#9139 on discord, is this real?


P.S he sent me this picture https://steamuserimages-a.akamaihd.net/ugc/1770455210170650010/C30E03733D675C3A7D95B4C7CEE19F42B1DD71AA/

Some random person tells you that some other random person is a person of authority. It's like when some random person on the street said "Hey, you can trust that dude over there, he's with the police. He ain't got no uniform nor service badge, but totes police because I says so".

Pro tip: most forms of scam (all except phishing actually) are dead easy to spot once you draw real-world analogies.

ah okay, i'll play pretend for a while yo waste these people's time

[ReBoot]

Adlayy님이 먼저 게시:

ah okay, i'll play pretend for a while yo waste these people's time

Now THAT's a cool gesture! :) Make sure to play dumb as well, that willing victim who really wants to get scammed, but has trouble following the simplest of instructions.

[ufafifu]

Yokitsuwa님이 먼저 게시:

Adlayy님이 먼저 게시:

ah okay, i'll play pretend for a while yo waste these people's time

Do not click and links they send you.
Do not give any personal information.

I understand things about not clicking links, I just don't know how the steam support works

[ufafifu]

ReBoot님이 먼저 게시:

Adlayy님이 먼저 게시:

ah okay, i'll play pretend for a while yo waste these people's time

Now THAT's a cool gesture! :) Make sure to play dumb as well, that willing victim who really wants to get scammed, but has trouble following the simplest of instructions.

the guy blocked me already lmaoooo

[ReBoot]

Adlayy님이 먼저 게시:

Yokitsuwa님이 먼저 게시:

Do not click and links they send you.
Do not give any personal information.

I understand things about not clicking links, I just don't know how the steam support works

Do the same as in real life: would you trust authority because some random person says that person is authority? No. But would you trust someone when, let's say, their name & face is on the front of the company building? Well, now that's a different topic entirly.

That concept is called "root of trust". Where exactly do you get the info of someone being trusthworthy? Where exactly do you get the info of someone being a Valve/Microsoft/Google/whatever support official? Well, from that company, of course! Go to the web site of the company/service and see. Do you see a support link? If so, there's support. Do you see a text "The following Discord profiles are our support workers"? No? Then there's no Discord profiles of support workers because there's no root of trust.

[Muppet among Puppets]

Lets summarize how things go in the scammer universe (story):

Someone reports someone by mistake.
And if the wrongfull reported person does not reply, everyone "gets banned", the reporter and the reported. Both.

The end.

[maru]

I got this type of message like one month ago. The dude told me that hes been scammed by an account that copying my profile. He send me a discord account that he says "steam support' account". I added this account from steam cuz i never been in a situation like this. I've never messaged that account on discord but this account keeps me sending "excuse words", he/she thinks can get a response from this. Today, i got a gif from this person that a steam support page looks like this person gonna ban me on steam ahahahhahahahah. Whatever this, the person that the first steam approach to me said "you need to contact steam support from discord". After i got the gif, i immediatlly open up the google and found this thread. So, i responded to this steam acc with "Why the ♥♥♥♥ am i need to contact with steam support? If you reported me from scamming and you say that this is a 'wrong/mistaken' report, then you need to talk to steam support for wrong report" He doesnt change his mind and keeps telling me same ♥♥♥♥. In the end, discord account ♥♥♥♥♥♥ keeps saying excuse words hahahhahahahah These bastards really some sort of ass ♥♥♥♥. What if i contact with the "real" steam support and report this steam account? Does he got ban from steam?